Leonardo's Pizza

I have went to this restaurant religiously for years I have always left good tips and promoted group ordering in my call center I ordered a small pepperoni pizza I arrive at the restaurant, pay, then was advised my order was not ready No big deal I noticed a small pizza with the box wide open on the top shelf of the warming rack I had nothing to do since I was waiting and fixated on this box I saw this box grouped twice with different orders before being shut and placed on the top rack again, minutes later After minutes the man who rang me up, tried to tell me that my pizza just came out the oven The man tried to give me that pizza that has been sitting for minutes I tell the young man hey I watched that pizza sit out opened for min and it has been there minutes, I do not want it The young man then asked me would I like him to remake it or could he do something else My problem is not with this individual Perfect, customer service, very nice, admitted mistake of not seeing pizza I advised at this point I have to get back to work and just want a refund He said no problem and went to get his manager His manager kept me waiting a couple of minutes, then came out and tried to answer a phone instead of talking with me The young man pointed the manger at me at that point and he put down the phone I tell him I have been there minutes and accidentally read my watch wrong and back it up an hour The manager slyly looks at me and grins and ask have I really been here an hour and a half? Then opens the pizza and informs me it looks great No customer service Left me with the absolute impression I wanted something for free I then advise him I was not trying to be a jerk, I come here all the time, and have NEVER complained in years, I have to get back to work and would like my money back He then never said anything handed me my money and the pizza I left the pizza because it was about principal at this point I will never go back, because I am not someone who ask for anything for free, I just wanted my money back