LeonardoMD Inc

I am rejecting this response because: Their response does not address most of the complaints that were brought up. First, the screw easily could have been put in the tire just before or after they lifted the car up for the oil change when it was driving through the garage. When a tire is punctured the warning lights never go on immediately, it requires some time for the air to leave the tire in order for the light to go on. That is not the only complaint that was brought up against them though. Additionally they had one service advisor say it will be covered, then in the morning they wanted me to pay for it. Furthermore, the advice to put on tires of very different tread depths in an all wheel drive vehicle is not standard of care. Most tire shops would never put on a tire that is >1/32nd difference as it would ruin the drivetrain. I was told by the service advisor and service manager that putting a 3/32nd more tread depth tire on would be just within their limits. This is bad advice, and overall bad service. I don't feel like all the responses given here address my concerns and would be very happy to take this further with the Revdex.com as this was terrible service of the vehicle and terrible customer service which should be followed up on as it is certainly not up to industry standards

Complaint: ***
I am rejecting this response because:The vehicle has been in for service again.Now we are waiting for replacement screws that were stripped during adjustments made by Luther servDept.I have also contacted the National Service for dispute settlement.They have deemed my case eligible for Arbitration.The Mitsubishi Dispute resolution process.If there is any thing that you can do or any thing you need from me please be in contact
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2016/02/24) */
Received business response via e-mail to Revdex.com, including PDF showing title transfer (attached)
"The Nissan Rouge that *** traded in to Luther Brookdale Mazda Mitsubishi on 6-8-was sold on 9-2-The transfer was done on
11-6-in IowaThe speeding ticket was paid on 1-20-16, after we were made aware of itI have attached documentation of both of these eventsI apologize that it wasn't handled in more of a timely manner and that the customer wasn't kept better informed
If you should have any questions or need additional information please call me at ***
Thank you,
Tammy
Tammy ***
Controller
Brookdale Mazda Mitsubishi
***
Brooklyn Center, MN
Phone ***
Direct ***
Fax ***"
Initial Consumer Rebuttal /* (2000, 12, 2016/02/24) */
Left VM for Ms ***, advising that case will be closed 'Resolved.'
Explained that if Ms *** feels the matter has not been resolved to her satisfaction, can contact Revdex.com to have case re-opened for follow-up, if necessary

The Mazda CX-is equipped with a tire pressure monitor system. If there was an active tire leak when the vehicle was in for service there would have been a variance in tire pressure and a warning light coming on the dash indicating a tire pressure problem. When I tried to have any
explanation with Mr*** about roadhazards and how it is possible for a bolt to be on the road he was adamant the bolt was from our shop and it was not possible for it to be from anywhere else. He wanted us to accept full responsibility the bolt was from our shop and for us to claim negligence for his un-repairable tire. As a goodwill gesture we did offer to install the tire at no charge and split the cost of the one replacement tire. He was not satisfied and chose to purchase tires at another facility

Received call from Charlie [redacted] of Luther Brookdale Mazda Mitsubishi, providing update on dealership's efforts to work with Ms [redacted] toward a resolution.
Mr [redacted] says the dealership continues to present Ms [redacted] with options for trading into another vehicle (including a new Mazda, vs another Outlander, etc.), but that none of those options have been fully satisfactory to Ms [redacted] to date.

CUST BROUGHT THE VEHICLE IN ON 1-28-16. AT THAT VISIT WE DETERMINED THERE WAS A FLAW IN THE SUNROOF SEAL AND THERE WAS ABNORMAL WATER ENTERING THE SUNROOF AT THE FRONT OF THE SEAL. WE REPLACED THE SEAL AND PERFORMED A WATER TEST. THE VEHICLE PASSED THE TEST WITH WATER ONLY ENTERING THE DESIGNATED...

DRAIN CHANNELS AND EXITING THROUGH THE DRAINS. ON 2-8 CUST RETURNED STATING WATER WAS LEAKING IN. WE WASHED THE VEHICLE SEVERAL TIMES AND PERFORMED THE WATER TEST AS OUTLINED BY MITSUBISHI AND DID NOT HAVE ANY ABNORMAL WATER LEAKS. CUST HAD INDICATED TO THE ADVISOR SHE HAD USED A HOLIDAY CAR WASH SO THE ADVISOR TOOK THE VEHICLE TO THE NEAREST HOLIDAY CAR WASH AND DID NOT EXPERIENCE A LEAK OR ABNORMAL WATER INTRUSION. VEHICLE WAS RETURNED TO CUST WITH NO REPAIRS. IN FEBRUARY THE GENERAL MANAGER AND SERVICE MANAGER MET WITH THE CUSTOMER AT THE CAR WASH SHE FREQUENTLY USES NEAR HER HOME AND DROVE THROUGH IT WITH HER. UNDER THE HIGH PRESSURE RINSE WE ALL AGREED WE FELT WATER HOWEVER WATER WAS ONLY POOLED IN THE DISIGNATED DRAIN CHANNELS IN THE ROOF. THE GM AND SM RETURNED TO THE CAR WASH WITH ANOTHER LIKE VEHICLE AND EXPERIENCED THE SAME OUTCOME. CUST WAS NOT SATISFIED WITH THE OUTCOME, CONTACTED MITSUBISHI CUSTOMER RELATIONS AND THE DEALER SCHEDULED HER TO MEET WITH THE DISTRICT MITSUBISHI REP. ON 3-2 THE SM, AND MITSU REP MET WITH THE CUSTOMER AT THE SAME CAR WASH. MITSU REP NOTED THE WATER INTRUSION ONLY WHEN UNDER THE HIGH PRESSURE RINSE CYLCE. CUST DROPPED VEHICLE AT THE DEALER, SM AND MITSU REP RETURNED TO THE CAR WASH WITH A LIKE VEHICLE SO MITSU REP COULD COMPARE THE TWO IN THE SAME CAR WASH. IT WAS DETERMINED WATER PUSHED PAST THE SEAL IN THE SECOND VEHICLE DURING THE SAME HIGH PRESSURE RINSE CYLCE IN THE CAR WASH AND WATER POOLED IN THE DESIGNATED WATER CHANNELS. THE MITSUBISHI REP THEN PERFORMED A WATER PRESSURE TEST ON THE CUSTOMERS VEHICLE AS OUTLINED BY MITSUBISHI AND DETERMINED THE VEHICLE PASSED INSPECTION, OPERATING AS DESIGNED. THE DEALERSHIP NOTIFIED THE CUSTOMER THAT MITSUBIHI DETERMINED THE VEHICLE WAS OPERATING AS DESIGNED AND PERFORMED NO FURTHER REPAIRS.
WE HAVE OFFERED TO HELP THE CUSTOMER TRADE INTO ANOTHER VEHICLE. THE CURRENT VEHICLE AND TRIM PACKAGE (GT) SHE HAS IS NOT AVAILABLE WITHOUT A SUNROOF. THE CUSTOMER WOULD HAVE TO CHOSE ANOTHER MODEL VEHICLE OR TRIM LEVEL WHICH WILL NOT INCLUDE ALL OF THE OPTIONS HER CURRENT VEHICLE HAS.