Leon's Furniture Store (Saskatoon)

Bought several items to furnish our new home:
-store overcharged on the couch so we had to go back in to change the payment amount
-sales person forgot two of the items we ordered completely and excuse was that we made him feel "rushed" after we spent 3.5 hours there and about 45 mins of which were at the checkout counter
-received the bench with our dining set broken. Will now take an extra 4-6 weeks to get it
-offered $50 off the bill for our many inconveniences.

We have lots more to buy to finish our home but will absolutely not be returning to Leons Extremely disappointed.

Bought a sofa on November 28, 2017 at the store location. The sales person said the sofa was a special order and that delivery of the sofa would be delayed until mid-January.

Called Friday, January 19th to receive an update on the expected delivery. I was told the sales person was not available. A call back later that day left a message on my voice mail informing me that delivery of the sofa was to be delayed until late March or April of 2018.

Called the store back on January 22, 2018 to get clarification. The woman we spoke to said that there is often a delay of up to 3 months on special orders of this type, and had no explanation to explain the extra delay.

There was no indication from the sales person at the time of purchase that a delay of up to 5 months was feasible.

We recently purchased a couch and love seat from Leon's. We were told it would be 2 weeks which at that time was acceptable. We called to find out when it would be delivered almost near the 2 week mark and were told it wasn't available now till the 4 week mark. Called again today to find out what was going on and we were told Late Dec early January they would be receiving it. ***. No call made to me as a customer updating me on the change in delivery date, they are selling items they can not produce for customers to purchase and lastly they have my money for a month

On June 17th, 2017, my wife and I were shopping for a counter-top convection microwave. Leons did not have any in-stock. It would be a special order item that would take 6-8 weeks to arrive. The salesman (his name is ***)asked about where we were placing it and asked if an OTR (over the range) microwave might work. We told him that we weren't sure if it would fit because our old one was placed in an opening in our cupboards above our built-in oven. I had only measured the old microwave, not the opening. We looked at other microwaves but were set on buying a convection microwave. We convinced ourselves after having seen a number of pictures of microwaves above built-in ovens on their website that an OTR microwave would fit. We purchased a microwave, *** 1.8 cubic foot OTR convection microwave. The receipt doesn't show the brand name, and I never had it out of the box. Order number ***. Sale price $699 plus tax. ($775.89) ***. It didn't fit. When I returned to the store on June 23rd, 2017 to return it and order a different microwave, I tried to negotiate a lower price on the special order microwave but the salesman would not lower the price. I checked some other company websites and and made a phone call to another local business that did have the same special order microwave on sale. When I spoke again to the salesman about matching the price, he searched on the other companies site for the sale price, but it was not shown. I then decided to get a refund for the original purchase and went to the customer service desk to process the return/refund. It was then that I found out that it is at the discretion of Leons whether to offer a refund after 72 hours and that they charge a 25% return fee for all returned appliances. I was quite irate, but neither acted nor spoke inapropriately. I did not at this time have them process the return, but went and sat on a sofa to find more options on the internet and to phone my wife to explain our circumstances. It was then that I had the idea to view the website of the company that had the microwave on sale and to view their flyer. On the flyer it showed that the microwave that I was trying to negotiate a better price on was 15% off. I returned to the salesman and had him pull up the other companies flyer and when he saw it, he remembered that Leons also had the same microwave on sale. Hoping to save the 25% return fee, I had the salesman print up a bill of sale for the new microwave and went to the customer service desk to purchase the special order microwave and to return the original one. As the lady was processing the return she informed me that I still had to pay the 25% return fee, even though I was going to buy the special order microwave. I asked again why the return fee was being charged on an item that they had in-stock. She told me it was store policy and it was my responsibility to have read the back of the receipt. I cancelled the special order microwave and let her deduct the 25% fee. She let me keep the pillows. ***. She processed the transaction and had me sign the return forms and I returned the microwave to their warehouse. The problem that I have with paying the return fee is that the original salesman never informed us of the return policy, even though he knew we were looking for a certain style of microwave and that we were changing to a different style. Numerous times my wife and I said that we weren't sure it would fit and he never told us of Leons return policy. He also did not recommend that we read the return policy on the back of the receipt or even indicate that it was located on the back of the receipt. He had us sign a form to indicate that we did not want to purchase the extended warranty but there is no signature line anywhere on the back of the receipt where their return policy is.