Leo's Coney Island

Buyers and recipients...BEWARE! On Saturday, March 5th I won a $20 gift card at the Fenton Expo. Nowhere on it does it state that is only valid at the Fenton restaurant. It just says...Valid at Leo's Coney Island. I live over an hour from there, and today went to the Leo's near my home. When I gave it to the cashier, she said it is not valid at their restaurant. She agreed that they should be..universal..so they can be used at ANY Leo's. Since they are not, then each card should state the address of where they are valid. Very disappointed, except for the food and service.

Entered Leo’s for dinner around 5. A young girl came over to take our order which consisted of a bowl of soup/grilled cheese sandwich (about 5. in the past), my friend ordered a cup of soup and stir fry. (Staff included 3 waitresses, one with a small child, and the man cleaning ceilings.) We received our soup. After eating, I asked if they still had a simple small square of chocolate cake/ice cream w hot chocolate on top. Told her in explanation price was around 3.99. She replied yeah, sure. What came was a loaded huge cake/ice cream n chocolate. The Bill? $30.+! FOR 2 PPL AT A CONEY ISLAND! Location: State St in Saline, Mi.
Price for that cake? Almost 10.00. We received no bill, even after going up to pay. (The waitress just stood there letting another waitress put the order into the register item by item). I felt deceived..that will be our last time for Leo’s!

Date: Nov 13 approximately 1:45 PM

While driving back to Fenton I had a taste for a Coney. My wife suggested we go to the Leo's Coney Island in Fenton on Silver Lake Rd. When we walked in there were approximately 4 tables with customers, four wait staffs and one cook. One of the waitstaff came over and asked if we wanted coffee to drink and we confirmed. She them came back and took our order. All the other waitstaff or either sitting next to a customer talking about her friends (I know this because we sat at the table directly across from her)folding silverware in napkins or just talking. Ther waitress who took our order I could tell was very frustrated she seemed to be doing a lot of running around. She was handling carryout orders along with customers trying to check out and answering the phone. She took our order and complained that it seemed like she was the only one doing any work. And I made the comment of “I can see that”.

Our order consisted of 3 conies and an order of fries.

Make a long story short we walked out 20 minutes later without receiving our food. I'm not sure what the other people were doing. I did witness the one who was talking at a table finally got up after 15 minutes and began to refill customer’s coffee cup.

20 minutes for a 3 Coney order is totally unacceptable. I’ll give my going forward I plan to give my lunch and breakfast order to Mega Family restaurant. At least there the waitstaff knows how to take care of customers.

Gary D

[email protected]

I just wanted to share a photo of the meal I received at this location. My husband and I ordered the chicken kebob dinner. I only took a picture of what I received, my husband had one more piece of chicken then I did. When I got home and opened up the dinners there was only on skewer instead of two. I immediately called and was told that they “cut back” by the waitress. I told her it says nothing like that on the menu. She wasn’t rude but really didn’t care. I would’ve never have given a $4 tip only to get ripped off $30. We haven’t been back since and have told all my coworkers at St Joes unless they want a bad deal.

My husband and have been watching those great Leo commercials on TV and while we have been a devoted National Coney Island customer for a good long while, we were intrigued and looking forward to trying Leo's. We went to the one on Gratiot in Roseville Michigan and the minute we exited the car we were skeptical because the whole outside area was a mess. No lawn to speak off, just weeds and trash around. But we decided to go in anyway. My husband ordered a Greek Salad (one of his favorites) and although it was pretty and looked appetizing he found it to be lacking in some of the items listed on the menu as being incorporated into the salad. I ordered hash browns with ham and egg omelet. It wasn't five minutes after we placed our order then it was brought out. We even exclaimed to the waitress about how it arrived so quickly. She laughed and said she had an in with the cook. An in alright. It had certainly been sitting on the counter in the kitchen because the hash browns were so cold and even bitter tasting and I have never seen a flatter tasteless omelet than the one that was given to me. I did mention this to the waitress as we were ready to leave and also to the cashier who asked if everything was fine and my husband said no and told her. She just dismissed what he said. So here's the deal. My husband and I are 85 and 83 respectively and I just wonder if people or anyone thinks because of our age we most likely will just accept what is given to us. We didn't want to make a fuss but after coming home and thinking about it, we felt we should let you know the unfortunate experience we had. We think it might be a good idea if someone from your corporate office could pop in on the restaurant and see for themselves. We are sure we are not an isolated incident and a potential loss of customers is a good possibility. Unless management is not concerned. We hope that is not the case and we think we will try a different Leo's because my sister always frequented Leo's and had good things to say about the whole experience, food, etc. Thanks for your time in reading this and we wish the best for Leo's.

Initial Business Response /* (1000, 6, 2017/08/16) */
Contact Name and Title: [redacted]
Contact Phone: 7757865737
Contact Email: [redacted]
Good Morning,
[redacted] reported via web portal that refrigerator was out on 7/26/17 at around 4:30 pm we replaced by 5:30...

pm the same day. The next day at around 8:30 am [redacted] let us know that refrigerator was not cold enough for him and that he wanted a new one and wanted to buy one himself. We gave him the option for us to buy it but it would not be delivered until 8/4/17 or to have another used one placed in his apartment home. He chose to wait to get new one delivered. Which was delivered and place in his apartment home on 8/4/17 at around 2 pm.
Initial Consumer Rebuttal /* (3000, 8, 2017/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They replaced the refrigerator making me wait a week so they might save $70.00 at my expense.yes but what about the violations of the Landlord and Tenant Agreement 118a as well as Crimes against the Public Health 202 specifically NRS 202.560. Just give us a safe and healthy environment. There were 15-20 improperly stored refrigerators in our parking garage. There are two fire escape exits blocked down there as well.
Final Consumer Response /* (3000, 11, 2017/08/17) */
First, let's get the story straight on our refrigerator issue.
Contacted your office 26/7 to report our refrigerator stopped working. You finally send a man over at 5:00 pm with a work order to "fix refrigerator" impossible I tell your man. Refrigerator cannot be repaired. Your man leaves comes back twenty minutes later with a refrigerator smelling like it had been dipped in Clorox. Switches refrigerators and leaves for the day, All night I check the temperature with a thermometer and the refrigerator will not get bellow 65* and will not freeze ice. I contact your office the first thing in the morning and report this refrigerator doesn't work either. At 10:00 am, I contact your office to ask when we will get another refrigerator. One of your staff tells me you are getting me a new refrigerator and you would bring up an old one to hold me over. At the end of the day Thursday you finally bring me the other refrigerator. That night I find it does not work. I can only get it down to 59*. Went to your office in person to tell you this refrigerator didn't work either on Friday 28/7. As for me purchasing a new refrigerator, I offered on 7/27 and [redacted] your Reginal Manager said I should not have to. I E-Mailed your Reginal Manager again and told him I had found I could get a new Kenmore refrigerator delivered the next day "Friday 28/7" for $500.00. He responds to my E-Mail on Friday 7/28 that would be fine if I wanted but he would only credit our account for $430.00 because that is what he pays. Why would I sell you back a new refrigerator for less then I paid Do you think I am stupid? I tell him I will make do since the new one should arrive by the next Tuesday. Now it is Friday afternoon and the second old refrigerator doesn't work and I can no longer get a new refrigerator until the next week either. Finally, a week later not Tuesday but Friday on 8/4 you bring us the new refrigerator. Not as much as an apology for the inconvenience.

Initial Business Response /* (1000, 8, 2016/01/05) */
This is the first complaint I've received from [redacted]. I've researched any complaints received by our Security company [redacted] and have nothing. I would like for [redacted] to simply contact me directly and I'm sure we can get this issue...

resolved.

This letter in response to Revdex.com complaint received ID #[redacted]. On 6/8/2016, we responded to a dispatch regarding a gas leak for [redacted]'s water heater. During the process of repairing the gas leak, the customer was working on their shower. 12 days later (6/20/2016) [redacted] reported a...

water leak, and stated our work on her gas line caused the water leak. We at Zoom Mechanical dispatched our plumbing manager to her address to assess the damage, and the customer admitted the fact that they were working on their shower while our technician was repairing the gas leak. At no point did our technician attempt any repairs on [redacted]'s water lines or disconnect any main services to her home. After that admission of responsibility, our director of operations considered the matter resolved and no further action was needed.  -- Aaron W[redacted] Director of Operations Zoom Mechanical

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

We at Zoom Mechanical do not take situations like this lightly. Our customers are our only priority. With that being said, the moment I was alerted to this complaint, immediate action was taken. This customer has since been contacted by the offending (former) employee's supervisor, and services have...

been rendered.  Aaron W[redacted]- Director of OperationsZoom Mechanical

According to the customer's invoice, we were not contracted to do any concrete work. The cost that the customer paid ($7,100.00) was to remove the front porch, excavate the sewer line, and replace the sewer line from the edge of the house to within 6 feet of the city sidewalk. That price includes labor, materials, equipment rental, and permits to complete the repair of the main drain line. Unless this customer can provide our company with an invoice stating that we promised them we would pour new steps, I believe this matter should be considered closed...