Lepages Seafood, Inc

The customer is falsely alleging that we portrayed ourselves as *** SupportWe do not have any means to put anything on any one’s computer, including that of this customer*** *** called our technical support team on 2/**/seeking help with her computer deviceWe offered our
services for repairing the device and sent her an invoice in the amount of $ (copy enclosed) for payment to initiate the servicesThe Invoice clearly indicated the name of the company and the services offeredShe made the payment on her own using the pay link on the InvoiceWe also emailed her an end user agreement (EUA) defining the terms of the services clearly informing her that we are an independent technical support company and are not affiliated or endorsed by any company whose products we serviceAll brands …belong to individual companies(Read para e of the EUA attached herewith) First, the customer is falsely claiming for a purchase of $ when the sale was of US $ 147.99, as evidenced by the invoice attachedSecond, she is falsely alleging for misrepresentation as our end user agreement which was signed by her clearly stated about our companyThe customer electronically signed the end user agreement which is evidenced by the IP address of her address, all attached as evidence to support that she was fully informed about our company and servicesThe customer bought the services on 2.**Subsequently the customer sent us an email on 2.**at 12:pm and before my technician could even get in touch with her to try to resolve the issue, she filed a complaint with Revdex.com by 4:pm accusing us of being ‘fraud’However, it is not possible to assist the customer who having received full disclosure is now making allegations of fraud.We will not entertain any request for refund as she is falsely alleging that our company is a fraud without any proof to support her claimWe may at our own time sue for damages for maligning and slander against the company

Rebuttal: Issue: One year Service Plan of $398.00 Rebut: Please be advised that the customer willingly subscribed toour services for one full year at a fee of $The customer was provided acopy of invoice and terms of use agreement which he signed electronicallyWecalled
the customer on *** April, for verification of the saleand sent him an emailNo reply or response was received back from thecustomer(Copy of the email attached.) We do not agree with the complaint that the services are notvalued at $The services are for one year of full technical supportTheservices are more expensive than buying the hardwareThe customer willinglyagreed for the terms & conditionPlease see attached copy of End user agreement& invoice. Please find herewith attached copy of the end user agreementwhich was accepted by the customerOne of the condition of the agreement isthat the customer will not dispute the charges without giving Urtechies an opportunityto remedy any issues with the subscription. Finally, based on the terms of our agreement, we can providea refund of $which is 60% of the amount to the customer. The customer is advised to contact our customer service at###-###-#### for the refund of $as per the end user agreement

*** ***, We are sorry for the inconvenience that is being caused to you by some other companyPlease be advised that UrTechMate Inc does not call any customersThis is a phishing scam that is going on and you should complain to the FTC or take it up with your call provider to block
these people from contacting youUnfortunately, we cannot control the actions of a third partyPlease note that our numbers are listed on our website *** and if you need assistance you can reach us on those numbersWe strive to deliver the highest quality customer service to our customers.Regards,Support TeamUrTechMate Inc

Rebuttal to the Customer’s Statement of the ProblemWe have reviewed the alleged complaint of the customer ‘*** * ***”. This customer called us for one time support services on July *** and we did provide services to the customer by scanning his hard drive for any
viruses and hardware configuration settingsThe customer was free to take the computer to *** support and not call us for services. Please see attached the following documents:1. Copy of the commercial invoice2. End user agreement signed electronically by the customer. The above documents duly support that the customer entered into a service agreement with us and agreed to the terms of use and we provided one time support services to him on his request only. Our refund policy clearly states that there will be no refund for one time support services (See page Noof the End User Agreement- Copy attached.) The customer has agreed to the terms of use & refund policyNo refund is dueWe can’t refund the customer as per the refund policy as the customer did receive the services as acknowledged by him in his statement stating that quote “ you guys fixed my computer” unquote. The customer is free to call us on our customer service support phone ###-###-#### between Mon to Fri during the office hours am to pm EST and we will make an effort to work with him

Hello *** ***, We are sorry for the inconvenience that is being caused to you by some other companyPlease be advised that UrTechMate Inc does not call any customersPlease note that you are being mistaken about the identity of the company as there is another company in India who
operates under a similar name UrtechmateWe have been contacted in the past also by other frustrated customers and have advised them the same Therefore, we will appreciate if you can contact the correct company with your complain and take up the matter with themHere is a link to their website ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Here is my previous response sent on 6/**/Mark told me that he would have UrTechMate Billing and Technical Support departments look into my complaint about your apparent former employee, Raj, who has obtained my phone number and account information from you companyHow is that going? For your information, Raj has contacted me multiple times from ###-###-#### and ###-###-####I blocked these numbers prior to filing a complaint with the Revdex.com.Mark indicated that UrTechMate knows who these people areThe responses that I am receiving here through the Revdex.com resource ignores that fact.Previous response from 6/**/16: "I called UrTechMate today at ###-###-#### after reading their response to my complaintI spoke with Mark and explained to him the situation that I was receiving unwanted and harassing phone calls from an individual representing himself as UrTechMate Inc technical supportThe individual attempted to charge me $to remove my name as a “*** ***” with their business so that the harassing phone calls would stopMark explained to me that there are former employees of UrTechMate Inc who have customer information and are contacting UrTechMate Inc customers and representing themselves as UrTechMate Inc technical supportMark said that he would bring my complaint to the attention of UrTechMate Inc Billing and Technical Support departments and that they would look in to it."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 

I called UrTechMate today at ###-###-#### after reading their response to my complaint. I spoke with Mark and explained to him the situation that I was receiving unwanted and harassing phone calls from an individual representing himself as UrTechMate Inc technical support. The individual attempted to charge me $50 to remove my name as a “[redacted]” with their business so that the harassing phone calls would stop. Mark explained to me that there are former employees of UrTechMate Inc who have customer information and are contacting UrTechMate Inc customers and representing themselves as UrTechMate Inc technical support. Mark said that he would bring my complaint to the attention of UrTechMate Inc Billing and Technical Support departments and that they would look in to it. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
Yes, this is true, but I am waiting to see, if the invoice goes through as it takes, 2-5 business days to process, also the sales rep. did not contact the accounts department, as they said they didn't have the correct address, but did not phone to get it.  They told me not to contact the accounts department, because he was worried about his job. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is lying about the whole situation. They DID put a pop up window on my computer, other people have had the exact same complaint as you can see. I did not just randomly call this company, I have never even heard of them before. I did ask a few times for them to clarify that they were [redacted] support, they repeatedly assured me they were. This is fraud! If its not, then what is? You can clearly see the problem, the company has done the same thing to other people. I called them immediately after I found out they were not [redacted] support and asked for a refund. They refused to give me a refund within the same day. Then I reported this to Revdex.com. After I reported it, a lady from the company called me yelling at me for contacting Revdex.com. She told me if I delete it she would give me a refund. I said I would not delete it until they give me a refund first. She refused and hung up on me. This company should be shut down! They do shady business to get customers. Then they make it like what they are doing is legit. If they are not fraud, why will they not refund my money? I don't want their services and never used their services. And I say $200 because its $149 US which came to $200 Canadian. I don't have any reason to lie, but this company does. And if someone doesn't stop it, they will continue to do this!  [Your Answer Here]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer Concerns Computer ServicesFacts:The customer called us on **-Jul-2015 10:45 PDT for techsupport of [redacted] device and our technician provided him/her the support andhelp requested by him. We sent him an invoice fully describing our services andwith the full disclosure that the payment is...

being made for services detailedin the invoice. (See copy attached.)Our technicians do support all the major brand devices includingApple and this is what we offered the customer. The customer made the payment of the invoice with full knowledgeof the above facts.UrTechMate Inc., is a reputed online tech support companyservicing more than 10,000 customer all over USA & Canada since 2012.Due to the nature of the online support business it ispossible that the customer misunderstood our services to be directly from [redacted]but we did not make any such representations to him/her.Action:Nevertheless, we have made a full refund of $350.99 to thecustomer on [redacted]Jul-2015 7:06 PDT and the matter is closed from our end. (Copyof refund receipt attached)

We are sorry to hear about your issue and can assure you that we have no control over any third party calling you outside the company. We suggest you to make complaint to FCC and your carrier to block the number. Secondly, this is not the forum to discuss about issues outside the services provided by UrTechmate Inc. We strongly suggest to call our customer support for any assistance. There is very limited that we can do here if you provide to this office the phone number from which you are receiving calls, some recording of the calls which will give us evidence to make appropriate complaints to law enforcement agencies on your behalf. Please call us on ###-###-#### for further assistance.

The customer was issued a refund the very same day that the alleged issue was made in spite of strongly disagreeing with the customer. We spoke to the customer and he refused to get AVG AVS so we issued a refund and closed the matter. The customer has been clearly informed that we are an independent company and not affiliated to any such brands that the customer is mentioning and we are an authorized reseller for AVG. Here is the screenshot of the refund, please note the date and time if the refund, it was issued the very same day the alleged request was made by the customer. We strongly protest that Revdex.com is not the forum to check for refunds. If the customer wanted to check status of the refund, they should have contacted us. We will no longer entertain any such request thru Revdex.com by this customer.  [redacted]

The customer continues to make false alligations and accuse us for something we did not do. The customer first used her husbands credit card which she is NOT AUTHORIZED to use (as admitted by the customer herself in the email she sent us, attached is a screenshot of the customers email) and then she continues to accuse us falsely to get rid of the charge. We did tell the customer that we would be happy to resolve the issue and talk to the customer but not if she keeps falsely accusing our company, we provided a service and she is the one who called us. We will be suing the customer for the false accusation, slandering of our business and fraudulently signing on a card that she is not authorized to sign for in the first place as admitted by her. Here is the email from the customer where she herself admits she is not authorized to use her husbands card and where she refuses to call us to resolve the issue.   [redacted]

At the request of the customer ' Rosyln Hills'  was refunded partial refund of $ 154.54 on August [redacted], 2015. She never contacted our customer service/billing department till now. She had been calling the sale rep for the refund. Our refund policy is well documented on our invoice and end...

user agreement. However, the balance refund of $ 290.45 was refunded last week. This closes the matter to the satisfaction of the customer.

The customer purchased 1 year technical support and AVG AVS on 3/**/16 at 5.53 pm EST. The customer did not allow us to remove the current AVS Norton on his computer and without removing his current services it was not possible to install the AVG AVS that he had purchased. We called the customer...

today 3/**/16 and reiterated the above information and also offered that our technician would install the AVG Antivirus on his computer but the customer was not home and agreed to have the link emailed to him. We then emailed the customer a link for installing the AVG AVSon his computer. However, we refunded the customers money as he told the technician later that he did not want the service. Here is a copy of the refund[redacted] This closes the matter. We tried our best to help the customer any way we could.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Their (business) description of occurance is not what transformed. ASLO: NO REFUND TOOK PLACE as of 3/**/2016 @ 5:54 pm MDT.Business (tech) supervisor reported on last phone conversation a new tech. had determined NO VIRUS was present, yet continued to continue computer clean-up, which was un necessary. I believe AVG (portraying self as [redacted]) falsely presented a virus (KOOB), that didn't exist, then proceeded to take funds to falsely remove (non-existent) virus.SCAMMED
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]