At the request of the customer ' Rosyln Hills' was refunded partial refund of $ on August ***, She never contacted our customer service/billing department till nowShe had been calling the sale rep for the refundOur refund policy is well documented on our invoice and end user agreementHowever, the balance refund of $ was refunded last weekThis closes the matter to the satisfaction of the customer
The customer continues to make alligations and accuse us for something we did not doThe customer first used her husbands credit card which she is NOT AUTHORIZED to use (as admitted by the customer herself in the email she sent us, attached is a screenshot of the customers email) and then she continues to accuse us falsely to get rid of the chargeWe did tell the customer that we would be happy to resolve the issue and talk to the customer but not if she keeps falsely accusing our company, we provided a service and she is the one who called usWe will be suing the customer for the accusation, slandering of our business and fraudulently signing on a card that she is not authorized to sign for in the first place as admitted by herHere is the email from the customer where she herself admits she is not authorized to use her husbands card and where she refuses to call us to resolve the issue [redacted]
The customer purchased year technical support and AVG AVS on at pm ESTThe customer did not allow us to remove the current AVS Norton on his computer and without removing his current services it was not possible to install the AVG AVS that he had purchasedWe called the customer today and reiterated the above information and also offered that our technician would install the AVG Antivirus on his computer but the customer was not home and agreed to have the link emailed to himWe then emailed the customer a link for installing the AVG AVSon his computerHowever, we refunded the customers money as he told the technician later that he did not want the serviceHere is a copy of the refund [redacted] This closes the matterWe tried our best to help the customer any way we could
The customer was issued a refund the very same day that the alleged issue was made in spite of strongly disagreeing with the customerWe spoke to the customer and he refused to get AVG AVS so we issued a refund and closed the matterThe customer has been clearly informed that we are an independent company and not affiliated to any such brands that the customer is mentioning and we are an authorized reseller for AVGHere is the screenshot of the refund, please note the date and time if the refund, it was issued the very same day the alleged request was made by the customerWe strongly protest that Revdex.com is not the forum to check for refundsIf the customer wanted to check status of the refund, they should have contacted usWe will no longer entertain any such request thru Revdex.com by this customer [redacted]
We are sorry to hear about your issue and can assure you that we have no control over any third party calling you outside the companyWe suggest you to make complaint to FCC and your carrier to block the numberSecondly, this is not the forum to discuss about issues outside the services provided by UrTechmate IncWe strongly suggest to call our customer support for any assistanceThere is very limited that we can do here if you provide to this office the phone number from which you are receiving calls, some recording of the calls which will give us evidence to make appropriate complaints to law enforcement agencies on your behalfPlease call us on ###-###-#### for further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their (business) description of occurance is not what transformedASLO: NO REFUND TOOK PLACE as of @ 5:pm MDT.Business (tech) supervisor reported on last phone conversation a new techhad determined NO VIRUS was present, yet continued to continue computer clean-up, which was un necessaryI believe AVG (portraying self as [redacted] ) falsely presented a virus (KOOB), that didn't exist, then proceeded to take funds to falsely remove (non-existent) virus.SCAMMED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Yes, this is true, but I am waiting to see, if the invoice goes through as it takes, 2-business days to process, also the sales repdid not contact the accounts department, as they said they didn't have the correct address, but did not phone to get it They told me not to contact the accounts department, because he was worried about his job [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is lying about the whole situationThey DID put a pop up window on my computer, other people have had the exact same complaint as you can seeI did not just randomly call this company, I have never even heard of them beforeI did ask a few times for them to clarify that they were [redacted] support, they repeatedly assured me they wereThis is fraud! If its not, then what is? You can clearly see the problem, the company has done the same thing to other peopleI called them immediately after I found out they were not [redacted] support and asked for a refundThey refused to give me a refund within the same dayThen I reported this to Revdex.comAfter I reported it, a lady from the company called me yelling at me for contacting Revdex.comShe told me if I delete it she would give me a refundI said I would not delete it until they give me a refund firstShe refused and hung up on meThis company should be shut down! They do shady business to get customersThen they make it like what they are doing is legitIf they are not fraud, why will they not refund my money? I don't want their services and never used their servicesAnd I say $because its $US which came to $CanadianI don't have any reason to lie, but this company doesAnd if someone doesn't stop it, they will continue to do this! [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At the request of the customer ' Rosyln Hills' was refunded partial refund of $ on August ***, She never contacted our customer service/billing department till nowShe had been calling the sale rep for the refundOur refund policy is well documented on our invoice and end user agreementHowever, the balance refund of $ was refunded last weekThis closes the matter to the satisfaction of the customer
The customer continues to make alligations and accuse us for something we did not doThe customer first used her husbands credit card which she is NOT AUTHORIZED to use (as admitted by the customer herself in the email she sent us, attached is a screenshot of the customers email) and then she continues to accuse us falsely to get rid of the chargeWe did tell the customer that we would be happy to resolve the issue and talk to the customer but not if she keeps falsely accusing our company, we provided a service and she is the one who called usWe will be suing the customer for the accusation, slandering of our business and fraudulently signing on a card that she is not authorized to sign for in the first place as admitted by herHere is the email from the customer where she herself admits she is not authorized to use her husbands card and where she refuses to call us to resolve the issue [redacted]
The customer purchased year technical support and AVG AVS on at pm ESTThe customer did not allow us to remove the current AVS Norton on his computer and without removing his current services it was not possible to install the AVG AVS that he had purchasedWe called the customer today and reiterated the above information and also offered that our technician would install the AVG Antivirus on his computer but the customer was not home and agreed to have the link emailed to himWe then emailed the customer a link for installing the AVG AVSon his computerHowever, we refunded the customers money as he told the technician later that he did not want the serviceHere is a copy of the refund [redacted] This closes the matterWe tried our best to help the customer any way we could
The customer was issued a refund the very same day that the alleged issue was made in spite of strongly disagreeing with the customerWe spoke to the customer and he refused to get AVG AVS so we issued a refund and closed the matterThe customer has been clearly informed that we are an independent company and not affiliated to any such brands that the customer is mentioning and we are an authorized reseller for AVGHere is the screenshot of the refund, please note the date and time if the refund, it was issued the very same day the alleged request was made by the customerWe strongly protest that Revdex.com is not the forum to check for refundsIf the customer wanted to check status of the refund, they should have contacted usWe will no longer entertain any such request thru Revdex.com by this customer [redacted]
We are sorry to hear about your issue and can assure you that we have no control over any third party calling you outside the companyWe suggest you to make complaint to FCC and your carrier to block the numberSecondly, this is not the forum to discuss about issues outside the services provided by UrTechmate IncWe strongly suggest to call our customer support for any assistanceThere is very limited that we can do here if you provide to this office the phone number from which you are receiving calls, some recording of the calls which will give us evidence to make appropriate complaints to law enforcement agencies on your behalfPlease call us on ###-###-#### for further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their (business) description of occurance is not what transformedASLO: NO REFUND TOOK PLACE as of @ 5:pm MDT.Business (tech) supervisor reported on last phone conversation a new techhad determined NO VIRUS was present, yet continued to continue computer clean-up, which was un necessaryI believe AVG (portraying self as [redacted] ) falsely presented a virus (KOOB), that didn't exist, then proceeded to take funds to falsely remove (non-existent) virus.SCAMMED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Yes, this is true, but I am waiting to see, if the invoice goes through as it takes, 2-business days to process, also the sales repdid not contact the accounts department, as they said they didn't have the correct address, but did not phone to get it They told me not to contact the accounts department, because he was worried about his job [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is lying about the whole situationThey DID put a pop up window on my computer, other people have had the exact same complaint as you can seeI did not just randomly call this company, I have never even heard of them beforeI did ask a few times for them to clarify that they were [redacted] support, they repeatedly assured me they wereThis is fraud! If its not, then what is? You can clearly see the problem, the company has done the same thing to other peopleI called them immediately after I found out they were not [redacted] support and asked for a refundThey refused to give me a refund within the same dayThen I reported this to Revdex.comAfter I reported it, a lady from the company called me yelling at me for contacting Revdex.comShe told me if I delete it she would give me a refundI said I would not delete it until they give me a refund firstShe refused and hung up on meThis company should be shut down! They do shady business to get customersThen they make it like what they are doing is legitIf they are not fraud, why will they not refund my money? I don't want their services and never used their servicesAnd I say $because its $US which came to $CanadianI don't have any reason to lie, but this company doesAnd if someone doesn't stop it, they will continue to do this! [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]