Initial Business Response / [redacted] (1000, 9, 2017/03/27) */ This Customer purchased a unit from us in December In those years the unit had a warranty campaign done in year and when customer brought unit to us for update and service was compensated for gasAt the end of the season unit was brought to our Service Dept - April 8th, to check clutchAt MILES cleaning, adjustment(maintenance)of clutch was doneAfter this we did not see or have contact with customer until current issue in which he was dealing with another Dealer and have been dealing with this Dealer previousWe are independent BRP Dealers and unless unit is in our store there is not much we can doWhat is done at another Dealer is unknown to usAgain I'm not exactly sure of current situationCustomer was contacted through our service dept just to let him know that without unit in our Shop there is not much we can doTo me his current issue is being handled by another BRP DealerDistance to travel for service is something all customers decide to take on when purchasing a unit at a Dealer outside there areaThis is something totally out of our control Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off they never ever compensated me for gas, secondly when I told them of my problem in April they assumed it was the clutch and I'm no mechanic so when I returned home I didn't get a chance to use it due to no snow and not sure if they forgot but this is a skidoo and its made for snow, and the first trip this year nothing but trouble same as last year so I decided to carry it to a closer dealer because of all the cost this piece of junk as caused me, but these people never mentioned that my first ride I had to return right away and the second ride they had to come to my hometown to fix it because I wasn't going to put up with it and when they did the guy even brought the wrong parts out, so buyer bewareThey were perfect when I bought it but forgot me once I went through the door
Initial Business Response / [redacted] (1000, 9, 2017/03/27) */ This Customer purchased a unit from us in December In those years the unit had a warranty campaign done in year and when customer brought unit to us for update and service was compensated for gasAt the end of the season unit was brought to our Service Dept - April 8th, to check clutchAt MILES cleaning, adjustment(maintenance)of clutch was doneAfter this we did not see or have contact with customer until current issue in which he was dealing with another Dealer and have been dealing with this Dealer previousWe are independent BRP Dealers and unless unit is in our store there is not much we can doWhat is done at another Dealer is unknown to usAgain I'm not exactly sure of current situationCustomer was contacted through our service dept just to let him know that without unit in our Shop there is not much we can doTo me his current issue is being handled by another BRP DealerDistance to travel for service is something all customers decide to take on when purchasing a unit at a Dealer outside there areaThis is something totally out of our control Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off they never ever compensated me for gas, secondly when I told them of my problem in April they assumed it was the clutch and I'm no mechanic so when I returned home I didn't get a chance to use it due to no snow and not sure if they forgot but this is a skidoo and its made for snow, and the first trip this year nothing but trouble same as last year so I decided to carry it to a closer dealer because of all the cost this piece of junk as caused me, but these people never mentioned that my first ride I had to return right away and the second ride they had to come to my hometown to fix it because I wasn't going to put up with it and when they did the guy even brought the wrong parts out, so buyer bewareThey were perfect when I bought it but forgot me once I went through the door