Lerner Enterprises

Complaint: [redacted] I am rejecting this response because: Dear [redacted] , I have received and reviewed the response from the counsel for [redacted] and I am in partial disagreement with his assessment and I am going to underline my concerns and issues with his response and the manner in which my situation and issue has been poorly handled by [redacted] and his staff First, I received a call (05/2017) by the [redacted] Collection Agency on pretenses demanding to settle for paymentsI reassure them that I do not owe any funds or money to [redacted] as I departed fulfilling my lease for the years leaseI demanded copies of the proofs they have and I demanded to return the account to [redacted] , as I was not given the opportunity to review and rebuttal their allegations despite the fact that I have been in contact with the leasing officeThe *** collection person stated that if I send her a self-address and stamped envelope, she would gladly send me the proofs submitted by [redacted] , in which I find to be surprising and unprofessionalThe manner in which [redacted] and its agents handle my situation was certainly dishearten and concerningI did not received due process before sending the account for collectionsThe collection agency refusal to listen to my claim and facts, prompted me to seek relief thru the Revdex.com to reach out an amicable or agreeable resolution since the collection agency had no interest of listening I have a copy of my initial property owner and tenant agreement but never received, despite my electronic correspondence and phone calls request, of my renewal lease to dispute and review the clause stating that I have to clean the carpets and that there was an cheaper option offer to the tenantsHad I received the renewal lease by the leasing agent (Lena or Lina) and please reviewed my electronic correspondence via the resident’s portal with [redacted] , I would have opted for the most economical feesInstead of rushing tenants to sign the lease, how about training your leasing agent to disclose even verbally those options unknown to the tenantAt the time of the renewal and at the time of the signing of the lease, neither leasing agent(s) ever went over with me the enclosed clause of cleaning carpet; otherwise, I would have done so per contractNor, during the time of signing and providing the two months moving notice, which the new property manager was present with Lina or Lena, and never once they disclosed that option to meI have been a resident of [redacted] for years and never once cause any issues and I consider myself an excellent tenantIt si important to address of how unprofessional is the staff of [redacted] and the new manager with inappropriate discussions in front of the tenants I am enclosing the following for the counsel to review and I am requesting my portal conversations and emails to be review for the facts that I am providing above Copy of cancelled check from USAA for the month of 10/in the amount of $ (per residents portal due amount, which includes the water bill for that period);Photo of the certified check of the initial check sent via USAA eBill in the amount of $(per resident’s portal due amount, which includes the water bill for that period); I have requested the bank to send me the actual copy of this Copy of the check sent to [redacted] in 12/for the water bill via USAA eBill in the amount of $21.00; As you can see, I have not defaulted on paying the water bill and [redacted] owes me the benefits of searching and researching into my facts before sending my account for collectionsIt is sad that as a former tenant, I have been treated poorly and I have to deal with a collection agency in this matter I also, see that that per counsel’s information and documentation furnished on this claim that [redacted] paid a $dollars for the carpet cleaning Thus, I am respectfully requesting that the account be return to Parc at Dulles and to adjust the amounts per evidence submitted form both partsI have not prevented [redacted] from renting the premises and the responsible action after knowing that I was not provided the renewal contract (which I requested multiple times) is to charge me, if any the actual fee incur by the property of $and not the inflation of such charges Furthermore, I was unaware of those charges and opportunities presented by [redacted] and its agents to provide me such information in writing during the time of my two months’ notice, which occur in personIf given the information and opportunity at the time of my two months notices, I would have opted for using the most inexpensive service as it was available but I was completely unaware of the charges and much less of the cheaper services available to the tenant, however, that was not the caseI can certainly, and would agree to rep [redacted] for using their services at a rate of $as they alleged p**ing instead of imposing the inflated rate of $I can certainly, rep [redacted] for the water if they can search and adjust the p**ments made by me during my tenancy and after my departureKeep in mind that the water charges that were paid based on the amount shown on the resident portal and not charges incur by [redacted] after departureThe numbers indicated on the bills submitted does not match the ones made by me and charged at the time of my tenancyThe $is an inflation of the actual p**ment and expense incur by [redacted] I would like to resolve this issue as soon as possible and in an amicable manner as I believe that, there is fault on both partsI believe the reputation and good practice of a business and professional company would not allowed for excessive charges or unfair charges to a former tenant that complied with the term of the leasePlease let me know of the outcome, as it is my sincere hope to resolve this promptly and satisfactorilyIn light of not receiving EVER the renewal contact and the refusal of furnishing me with such document at the time of the signing the renewal, it is ground to suspect that [redacted] it is at fault in some fashion and it is indicative of deficiency and lack of customer service Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Dear [redacted],
 
I have received and reviewed the response from
the counsel for [redacted] and I am in partial disagreement with his
assessment and I am going to underline my concerns and issues with his response
and the manner in which my situation and issue has been poorly handled by [redacted] and his staff.
 
First, I received a call (05/2017) by the [redacted] Collection Agency on false pretenses demanding to settle for payments. I
reassure them that I do not owe any funds or money to [redacted] as I
departed fulfilling my lease for the 2 years lease. I demanded copies of the
proofs they have and I demanded to return the account to [redacted], as I
was not given the opportunity to review and rebuttal their allegations despite
the fact that I have been in contact with the leasing office. The [redacted] collection person stated that if I send her a self-address and stamped
envelope, she would gladly send me the proofs submitted by [redacted], in
which I find to be surprising and unprofessional. The manner in which [redacted]
and its agents handle my situation was certainly dishearten and concerning. I
did not received due process before sending the account for collections. The
collection agency refusal to listen to my claim and facts, prompted me to seek
relief thru the Revdex.com to reach out an amicable or agreeable resolution since the collection
agency had no interest of listening.
 
I have a copy of my initial property owner and
tenant agreement but never received, despite my electronic correspondence and
phone calls request, of my renewal lease to dispute and review the clause stating
that I have to clean the carpets and that there was an cheaper option offer to
the tenants. Had I received the renewal
lease by the leasing agent (Lena or Lina) and please reviewed my electronic correspondence
via the resident’s portal with [redacted], I would have opted for the most
economical fees. Instead of rushing tenants to sign the lease, how about training
your leasing agent to disclose even verbally those options unknown to the
tenant. At the time of the renewal and at the time of the signing of the lease,
neither leasing agent(s) ever went over with me the enclosed clause of cleaning
carpet; otherwise, I would have done so per contract. Nor, during the time of
signing and providing the two months moving notice, which the new property
manager was present with Lina or Lena, and never once they disclosed that
option to me. I have been a resident of [redacted] for 2 years and never
once cause any issues and I consider myself an excellent tenant. It si
important to address of how unprofessional is the staff of [redacted] and
the new manager with inappropriate discussions in front of the tenants.
 
I am enclosing the following for the
counsel to review and I am requesting my portal conversations and emails to be
review for the facts that I am providing above.
Copy
of cancelled check from USAA for the month of 10/2016 in the amount of $1625.62
(per residents portal due amount, which includes the water bill for that period);Photo
of the certified check of the initial check sent via USAA eBill in the amount
of $1626.99 (per resident’s portal due amount, which includes the water bill
for that period); I have requested the bank to send me the actual copy of this Copy
of the check sent to [redacted] in 12/2016 for the water bill via USAA eBill
in the amount of $21.00; As you can see, I have not defaulted on
paying the water bill and [redacted] owes me the benefits of searching and researching
into my facts before sending my account for collections. It is sad that as a
former tenant, I have been treated poorly and I have to deal with a collection agency
in this matter.  I also, see that that per counsel’s
information and documentation furnished on this claim that [redacted] paid
a $60 dollars for the carpet cleaning. 
Thus, I am respectfully requesting that the account be return to Parc at
Dulles and to adjust the amounts per evidence submitted form both parts. I have
not prevented [redacted] from renting the premises and the responsible
action after knowing that I was not provided the renewal contract (which I
requested multiple times) is to charge me, if any the actual fee incur by the
property of $60 and not the inflation of such charges.  Furthermore, I was unaware of those
charges and opportunities presented by [redacted] and its agents to provide
me such information in writing during the time of my two months’ notice, which
occur in person. If given the
information and opportunity at the time of my two months notices, I would have
opted for using the most inexpensive service as it was available but I was
completely unaware of the charges and much less of the cheaper services
available to the tenant, however, that was not the case. I can certainly, and would
agree to rep[redacted] for using their services at a rate of $60 as they
alleged p**ing instead of imposing the inflated rate of $200. I can certainly, rep** for the water if they
can search and adjust the p**ments made by me during my tenancy and after my
departure. Keep in mind that the water charges that were paid based on the
amount shown on the resident portal and not charges incur by [redacted]
after departure. The numbers indicated on the bills submitted does not match the
ones made by me and charged at the time of my tenancy. The $200 is an inflation
of the actual p**ment and expense incur by [redacted].  I would like to resolve this issue as soon
as possible and in an amicable manner as I believe that, there is fault on both
parts. I believe the reputation and good practice of a business and
professional company would not allowed for excessive charges or unfair charges
to a former tenant that complied with the term of the lease. Please let me know
of the outcome, as it is my sincere hope to resolve this promptly and
satisfactorily. In light of not receiving EVER the renewal contact and the
refusal of furnishing me with such document at the time of the signing the
renewal, it is ground to suspect that [redacted] it is at fault in some
fashion and it is indicative of deficiency and lack of customer service.   Sincerely,  [redacted]

Please be advised that I am Senior Counsel for Lerner Corporation, managing agent for [redacted] Apartments, and your letter dated April 27, 2017 addressed to [redacted] was referred to me for a response.I have had an opportunity to review the complaint made by [redacted] requesting an...

adjustment to her final bill for her lease at [redacted]. Based on the facts as I believe them to be. Lerner is not prepared to adjust the bill as the invoice was calculated in accordance with the terms of the lease (copy enclosed for your records).Within the statutory time for accounting for any security deposit given. [redacted] was sent a Statement of Security Deposit Accounts (SOSDA) which details the final charges on the account. Under the terms of the lease, tenant has certain obligations with regards to the cleaning of the carpets in the unit. In the paragraph titled UPKEEP AND SURRENDER OF PREMISES(p.3.) I have highlighted the relevant section of the lease that forms the basis for the assessment of the S200.00 charge for carpet cleaning. Tenant did not provide Landlord with a receipt for cleaning by a third party professional nor did she avail herself of using landlord's third party provider at the cost of $60.00. The lease clearly provides for a charge of $200.00 if neither of those options is used.As to the water charges, tenant acknowledges in her complaint that she was responsible to p** for water. According to landlord's records, the water charges for October (billed on 1 1/1/16) and November 2016 (billed after move out on 11/30/16) were not paid (copies enclosed). If [redacted] has a receipt for either of those two months, Lerner will certainly credit her account and adjust the final invoice.Based on the information known to Lerner and the terms of the lease which govern the relationship of the parties, Lerner believes that it claim for these charges is well supported and stands by the accounting. If there is a credit due, Lerner will certainly give one and adjust its records accordingly.Very Truly Yours,Patrick M**