Leroy Merz Antique Firearms

In response to Complaint ID [redacted] filed by [redacted] C***My name is Rick ***I have been working for LeRoy Merz Antique Guns for over yearsI am including a file with the supporting chain of email correspondence with the complainant, [redacted] C [redacted] that clearly verifies the accuracy of my account of eventsIt is important to follow each of these in relation to the time lineWe entered into an agreement with [redacted] C [redacted] where he purchased an item from us on LayAway terms 09/16/We entered into this agreement in good faith, carefully outlining our terms for accepted forms of payment for the purchase as follows"For payment we will accept a personal check, cashier's check or money orderPayment made by personal checks, the order will be held days from depositPayment by certified check or money order allows us to ship the day after deposit." The emails also clearly show that he fully acknowledged and accepted our terms with the exception he noted as follows"I ask until eom October (at the latest) to cover several days mail time." We agreed to that exception as he stipulatedWe were well on the way to cultivating what we hoped would be a long term working relationship, or so we thoughtWe first ran into a problem with him when he called and spoke with our office manager Kathy [redacted] to inform us that his payment by personal check had cleared his accountKathy and I share an officeI overheard her side of the conversation taking place where it was apparent that Mr [redacted] was not accepting what he was being told as she was repeatedly saying that he had made his final payment by personal check, that because he chose to make the final payment by personal check that there would be our customary day from deposit hold that was explained to and acknowledged by himWhen Kathy became exasperated by his continuing refusal to accept that he had agreed to those terms I offered to speak to himHe went on to tell me that his check had cleared his bank and therefore demanded that we ship his order immediatelyI reiterated our policy pointing out that he clearly had agreed to our termsMr[redacted] argued that our terms were unreasonable and any merchant can call any bank to verify the availability of fundsI pointed out to him that would not secure the fundsMr [redacted] replied that the merchant can also call to confirm if a check had cleared an accountI explained to Mr [redacted] that our bank has advised us to do a business day hold on all personal checks, that they can not tell us if a check we deposited had cleared the payers account, that they were only able to tell us if a check was returned for non-sufficient fundsHe reiterated that we could check with his bank to assure the check had clearedI explained to him that we are busy people and do not have time to do this with each payment received and that is why we offer the option for payment by certified funds as to avoid such a delaysMr [redacted] went on to tell me I should be ashamed of our policies and our conduct at which time I ended the call as there was no point in arguing or listening to further insultsImmediately after ending the call I drafted and sent the email as follows"Hello ***, I want to follow up on this situationWe were very careful and explicit with informing you of our policy as this chain of emails demonstratesYou entered into this deal having been made fully aware of and acknowledging our policiesBusinesses set policy and inform there customers of them to avoid having problem such as thisWe are reasonable, but we do not allow our customers to dictate our policies as you tried to doThat followed by insulting me, saying that we should feel ashamed of how we conduct our business led to the end our conversationWho should be ashamed??? Your inability to respect our policies as clearly stated and acknowledged by you leads me to believe that we should not do any further business with youTake it somewhere else! The Crew at LeRoy Merz Antique Guns" Mr [redacted] sent a FAX received some time after hours 10/25/that included copies of the cancelled check and ranting about our policies, ethics and conductHe also sent an email 10/25/at 7:PM Mr [redacted] stating "I find your e-mail to be completely unacceptable!!! I did fax several pages to you earlier this afternoon." On 10/26/we processed the FAX received after hours with those copies of the cancelled checks as proof of clear payment initiating the process of preparing his order for shipmentThe next contact that we had with Mr [redacted] was when he called 10/27/asking to speak to LeRoy Merz I asked who was calling and if I could help them, It was Mr***He demanded to speak to the ownerI explained to him that LeRoy had been made aware of the situationThat we had received his FAX with the copy of the cancelled check verifying clear payment and therefore his order had been prepared and was being shippedI told him that because of the way in which he had conducted himself through this transaction that we did not want to do any more business with him and that there was no point in any further discussionHe demanded again to speak to LeRoyI told him again that there was nothing left to talk about, his order was being shipped that day, that we would not be doing anymore business with himI again told him LeRoy had been made fully aware of the situation and that I would put him on hold and page LeRoyLeRoy never had a chance to answer the call as Mr [redacted] hung up almost immediately after being placed on holdMr***'s order was picked up at our regular UPS pickup time later that day10/27/6:PM Again after hours, Mr [redacted] notified us by email that he had filed a complaint with the Revdex.com and the Minnesota Attorney Generals Office10/28/at 08:AM Kathy emailed Mr [redacted] the tracking number for the shipment picked up 10/27/and informed him that we would provide all correspondences to any agency that may contact us11/02/The day the package was to be delivered, Kathy received an email form Mr [redacted] accusing her of lying and misrepresenting the facts seemingly in an attempt to re-create the record and re-write the time line and facts pertaining to this matterIt is simple, We are in business to sell our goodsWe do our best to take care of our customers as they are the future of our businessWe work hard to cultivate good working relationships as we are always looking for their repeat businessWe have established fair and reasonable policies and strive to effectively communicate them to our customersThis is a very unusual and unfortunate situationWe would have liked to have had our relationship with Mr [redacted] prosper but his attitude, behavior and conduct have gotten in the way of thatI am compelled to point out that, Up until the point at which we refused to allow him to dictate our policy and bow immediately to his unreasonable demands, Mr [redacted] praised and complimented usThat since I told him that we did not want to do any further business with him, he has set off using this venue to punish us, in his words giving us a "black eye and a bad reputation" for rejecting him by not wanting to do further business with himOn an ongoing basis, Mr [redacted] has repeatedly insulted us with numerous derogatory or defamatory remarks by FAX and through emailsNot one time through this trying ordeal have we lowered ourselves to his levelThrough it all we have maintained our professional conduct with our only goal being to deliver Mr [redacted] his order in the timely and responsible manner the terms of our agreement clearly outlineI'll add that, By the agreed to terms of our policy we were not obligated to ship his order until 11/02/and if fact Mr***'s order was shipped 10/27/and delivered and signed for by him 11/02/at 10:21amWe have completely fulfilled the terms of our agreement with Mr [redacted] C [redacted] several days ahead of the agreed to termsPlease contact us with any questions and the disposition of this matter.Your system would not allow me to all of the attachmentsIf you are in need of more info let us know

In response to Complaint ID [redacted] filed by [redacted] C. [redacted]. My name is Rick [redacted]. I have been working for LeRoy Merz Antique Guns for over 16 years. I am including a file with the supporting chain of email correspondence with the complainant, [redacted] C. [redacted] that clearly verifies the accuracy of...

my account of events. It is important to follow each of these in relation to the time line. We entered into an agreement with [redacted] C. [redacted] where he purchased an item from us on LayAway terms 09/16/2016. We entered into this agreement in good faith, carefully outlining our terms for accepted forms of payment for the purchase as follows. "For payment we will accept a personal check, cashier's check or money order. Payment made by personal checks, the order will be held 10 days from deposit. Payment by certified check or money order allows us to ship the day after deposit." The emails also clearly show that he fully acknowledged and accepted our terms with the exception he noted as follows. "I ask until eom October 2016 (at the latest) to cover several days mail time." We agreed to that exception as he stipulated. We were well on the way to cultivating what we hoped would be a long term working relationship, or so we thought. We first ran into a problem with him when he called and spoke with our office manager Kathy [redacted] to inform us that his payment by personal check had cleared his account. Kathy and I share an office. I overheard her side of the conversation taking place where it was apparent that Mr. [redacted] was not accepting what he was being told as she was repeatedly saying that he had made his final payment by personal check, that because he chose to make the final payment by personal check that there would be our customary 10 day from deposit hold that was explained to and acknowledged by him. When Kathy became exasperated by his continuing refusal to accept that he had agreed to those terms I offered to speak to him. He went on to tell me that his check had cleared his bank and therefore demanded that we ship his order immediately. I reiterated our policy pointing out that he clearly had agreed to our terms. Mr.[redacted] argued that our terms were unreasonable and any merchant can call any bank to verify the availability of funds. I pointed out to him that would not secure the funds. Mr. [redacted] replied that the merchant can also call to confirm if a check had cleared an account. I explained to Mr. [redacted] that our bank has advised us to do a 10 business day hold on all personal checks, that they can not tell us if a check we deposited had cleared the payers account, that they were only able to tell us if a check was returned for non-sufficient funds. He reiterated that we could check with his bank to assure the check had cleared. I explained to him that we are busy people and do not have time to do this with each payment received and that is why we offer the option for payment by certified funds as to avoid such a delays. Mr. [redacted] went on to tell me I should be ashamed of our policies and our conduct at which time I ended the call as there was no point in arguing or listening to further insults. Immediately after ending the call I drafted and sent the email as follows. "Hello [redacted], I want to follow up on this situation. We were very careful and explicit with informing you of our policy as this chain of emails demonstrates. You entered into this deal having been made fully aware of and acknowledging our policies. Businesses set policy and inform there customers of them to avoid having problem such as this. We are reasonable, but we do not allow our customers to dictate our policies as you tried to do. That followed by insulting me, saying that we should feel ashamed of how we conduct our business led to the end our conversation. Who should be ashamed??? Your inability to respect our policies as clearly stated and acknowledged by you leads me to believe that we should not do any further business with you. Take it somewhere else! The Crew at LeRoy Merz Antique Guns" Mr. [redacted] sent a FAX received some time after hours 10/25/2016 that included copies of the cancelled check and ranting about our policies, ethics and conduct. He also sent an email 10/25/2016 at 7:08 PM Mr. [redacted] stating "I find your e-mail to be completely unacceptable!!! I did fax several pages to you earlier this afternoon." On 10/26/2016 we processed the FAX received after hours with those copies of the cancelled checks as proof of clear payment initiating the process of preparing his order for shipment. The next contact that we had with Mr [redacted] was when he called 10/27/2016 asking to speak to LeRoy Merz.  I asked who was calling and if I could help them, It was Mr. [redacted]. He demanded to speak to the owner. I explained to him that LeRoy had been made aware of the situation. That we had received his FAX with the copy of the cancelled check verifying clear payment and therefore his order had been prepared and was being shipped. I told him that because of the way in which he had conducted himself through this transaction that we did not want to do any more business with him and that there was no point in any further discussion. He demanded again to speak to LeRoy. I told him again that there was nothing left to talk about, his order was being shipped that day, that we would not be doing anymore business with him. I again told him LeRoy had been made fully aware of the situation and that I would put him on hold and page LeRoy. LeRoy never had a chance to answer the call as Mr. [redacted] hung up almost immediately after being placed on hold. Mr. [redacted]'s order was picked up at our regular UPS pickup time later that day. 10/27/2016 6:16 PM Again after hours, Mr. [redacted] notified us by email that he had filed a complaint with the Revdex.com and the Minnesota Attorney Generals Office. 10/28/2016 at 08:52 AM Kathy emailed Mr. [redacted] the tracking number for the shipment picked up 10/27/2016 and informed him that we would provide all correspondences to any agency that may contact us. 11/02/2016 The day the package was to be delivered, Kathy received an email form Mr.  [redacted] accusing her of lying and misrepresenting the facts seemingly in an attempt to re-create the record and re-write the time line and facts pertaining to this matter. It is simple, We are in business to sell our goods. We do our best to take care of our customers as they are the future of our business. We work hard to cultivate good working relationships as we are always looking for their repeat business. We have established fair and reasonable policies and strive to effectively communicate them to our customers. This is a very unusual and unfortunate situation. We would have liked to have had our relationship with Mr. [redacted] prosper but his attitude, behavior and conduct have gotten in the way of that. I am compelled to point out that, Up until the point at which we refused to allow him to dictate our policy and bow immediately to his unreasonable demands, Mr. [redacted] praised and complimented us. That since I told him that we did not want to do any further business with him, he has set off using this venue to punish us, in his words giving us a "black eye and a bad reputation" for rejecting him by not wanting to do further business with him. On an ongoing basis, Mr [redacted] has repeatedly insulted us with numerous derogatory or defamatory remarks by FAX and through emails. Not one time through this trying ordeal have we lowered ourselves to his level. Through it all we have maintained our professional conduct with our only goal being to deliver Mr. [redacted] his order in the timely and responsible manner the terms of our agreement clearly outline. I'll add that, By the agreed to terms of our policy we were not obligated to ship his order until 11/02/2016 and if fact Mr. [redacted]'s order was shipped 10/27/2016 and delivered and signed for by him 11/02/2016 at 10:21am. We have completely fulfilled the terms of our agreement with Mr. [redacted] C. [redacted] several days ahead of the agreed to terms. Please contact us with any questions and the disposition of this matter.Your system would not allow me to all of the attachments. If you are in need of more info let us know.