Leroy P. Frederick

Complaint: [redacted] I am rejecting this response because:The second pair was NOT wornAs I CLEARLY explained in multiple emails with your company they would NOT ADHERE in the shoeThey DO NOT work as advertised and are DEFECTIVEMy foot never touched one thread of your terrible product, therefore the ARE NOT WORNThis product is a scam.? Sincerely, Jennifer [redacted]

Complaint: [redacted] I am rejecting this response becauseThat totally unacceptable...there is a reason why your company has an F waiting and not one good reviewLack of customer service, I get why you will not take any orders back because the company would be out of business already from all the returnsIf your company can not afford to refund $and make a customer happy and possibly salvage your reputation then you do not deserve to be in business Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: it does not address my complaint about the quality of the itemThe item did not stretch far enough to fit my foot. I don't know how to respond to the business's request for my email address unless I select the reject business response optionif I select the accept business response, it doesn't allow me to provide that infoto the businessmy address if ***@hotmail.com. with respect to the website, I was commenting that there are positive reviews, as of todayI find this highly suspicious based on the reviews I see on the Revdex.com website (https://www.Revdex.com.org/chicago/business-reviews/online-shopping/gekks-in-ch...⇄ and other sites (for example: https://gekks.***.com/review.html). I would like a refund
Sincerely,
Wendy ***

We encountered an unexpected delay due to demand but your order will be shipping out first thing tomorrow morningAt that point you will receive an automated email containing your tracking numberI apologize again for the delay, we are doing everything we can to get your Gekks to you as quickly as
possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Emmie ***

Yes, I have received my order.

As clearly stated in our return policy, we do not accept returns after daysThis request was over six months oldWe also do not refund physical shoes as the customer accepts responsibility for installing Gekks. Thank you. -Gekks

I'm sorry to hear you have yet to receive a response! Would you mind sending me your email address so I can check into this for you? We don't have customer service over the weekends but someone should be getting back to any minuteGekks are designed to stretch to accommodate the length of your
feet, when they are not in your shoes they will appear too small but aren't (they are specifically designed this way)! Regarding our reviews, we send every customer an automated link to leave a review about days or so after we ship their order. Have a great day,Kaitlyn

Hi again,We have responded to all of your messagesOccasionally a package is lost in transit, when this happens we see the similar 'stuck' tracking you are referencingWe reshipped your order and it has since been delivered. Thank you and we are here if you need anything else,Kaitlyn

*** order was refunded and we sincerely apologized for the issues she encountered with Gekks.

Complaint: ***
I am rejecting this response because: I followed the installation video and did everything according to it.
Sincerely,
*** ***

As per our return policy, Gekks does not compensate customers for faulty customer installation or damage customers may induce to their shoesWe have refunded the customer's order in full as a compliment to their complaint. Thank you.

Hi there, We are understaffed in customer service for
the next weekAs a result, messages have been being answered within hours versus our standard goal of hoursIf someone hasn't already, a customer service agent will be in contact shortly in response to your emailsI understand not getting a response is frustrating but we are doing the best we can to reply to everyone while we are down a team memberLastly, we deactivated our *** because we are a more visual brandWe are still very active on ***, ***, and ***. Please let me know if you have any other concerns, Kaitlyn

Hi Jennifer,I'm so sorry we weren't able to resolve this on our own! We received two pairs returned to us, one was unworn, the other was wornAs per our return policy, we only accept the return of all unused GekksThis is mentioned on our site and in all correspondence relating to returnsWe are
very open about this! It's similar to underwear, once they have been worn, we can't take them backIt's for the benefit of our staff and our customers.? I've attached the following Proof of your partial refund My email to you explaining that we only can refund unworn pairs Alex's email telling you before your return that we only will accept unworn socks Photos that show the pair was clearly worn A photo of your Gekks with a comparison of unworn Gekks for consumer and Revdex.com reference (obviously you know what this looks like!)This is all very neatly inline with our return policyI'm happy to work with you and I know we have been trying but we can't make exceptions as this policy is in place for a reason.? Again, I'm really sorry we weren't able to resolve this and am here if you have any questions or just want to vent! Kaitlyn?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that
I believe the reason Gekks responded to this complaint is because I contacted them via *** as well, multiple times? I notice that several other complaints on Revdex.com have gone unanswered? In general, I'm satisfied with the resolution in my own case, but the company's level of service leaves much to be desired
Sincerely,
*** ***

Hi again,? I verified that all emails we've received have been given a responseWe can't issue a refund without you returning the unworn / unused product but if you would like to proceed I'll link the return policy below! This is included on the footer on every page of our websiteI don't want to seem like I'm shirking the issue of reviews, they are absolutely real, do you have a specific question here?? ? ? www.mygekks.com/pages/return-policy? Have a great day,? Kaitlyn?

Complaint: ***
I am rejecting this
response becauseThat totally unacceptable...there is a reason why your company has an F waiting and not one good reviewLack of customer service, I get why you will not take any orders back because the company would be out of business already from all the returnsIf your company can not afford to refund $and make a customer happy and possibly salvage your reputation then you do not deserve to be in business
Sincerely,
*** ***

Cyndal,? We have responded to all of your communications and your order is on the way! Please let us know if there is anything else we can do for youYou should have received your tracking information in your email by now but please reach out if you didn't and we will resend.? ? Thank
you,? Kaitlyn?

Complaint: ***
I am rejecting this response because:The second pair was NOT wornAs I CLEARLY explained in multiple emails with your company they would NOT ADHERE in the shoeThey DO NOT work as advertised and are DEFECTIVEMy foot never touched one thread of your terrible product, therefore the ARE NOT WORNThis product is a scam.?
Sincerely,
Jennifer ***

Hi Rachel,A customer service representative replied to your three messages and your order has since shippedPlease let us know if we can provide you with any more information.? Thank you,Kaitlyn?