As clearly stated in our return policy, we do not accept returns after daysThis request was over six months oldWe also do not refund physical shoes as the customer accepts responsibility for installing Gekks.? Thank you.? ? -Gekks
Cyndal,? We have responded to all of your communications and your order is on the way! Please let us know if there is anything else we can do for youYou should have received your tracking information in your email by now but please reach out if you didn't and we will resend.? ? Thank you,? Kaitlyn?
Hi Jennifer,I'm so sorry we weren't able to resolve this on our own! We received two pairs returned to us, one was unworn, the other was wornAs per our return policy, we only accept the return of all unused GekksThis is mentioned on our site and in all correspondence relating to returnsWe are very open about this! It's similar to underwear, once they have been worn, we can't take them backIt's for the benefit of our staff and our customers.? I've attached the following Proof of your partial refund My email to you explaining that we only can refund unworn pairs Alex's email telling you before your return that we only will accept unworn socks Photos that show the pair was clearly worn A photo of your Gekks with a comparison of unworn Gekks for consumer and Revdex.com reference (obviously you know what this looks like!)This is all very neatly inline with our return policyI'm happy to work with you and I know we have been trying but we can't make exceptions as this policy is in place for a reason.? Again, I'm really sorry we weren't able to resolve this and am here if you have any questions or just want to vent! Kaitlyn?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that I believe the reason Gekks responded to this complaint is because I contacted them via [redacted] as well, multiple times? I notice that several other complaints on Revdex.com have gone unanswered? In general, I'm satisfied with the resolution in my own case, but the company's level of service leaves much to be desired Sincerely, [redacted]
Yes, I have received my order.?
As clearly stated in our return policy, we do not accept returns after daysThis request was over six months oldWe also do not refund physical shoes as the customer accepts responsibility for installing Gekks.? Thank you.? ? -Gekks
[redacted] order was refunded and we sincerely apologized for the issues she encountered with Gekks.?
Cyndal,? We have responded to all of your communications and your order is on the way! Please let us know if there is anything else we can do for youYou should have received your tracking information in your email by now but please reach out if you didn't and we will resend.? ? Thank you,? Kaitlyn?
Hi Jennifer,I'm so sorry we weren't able to resolve this on our own! We received two pairs returned to us, one was unworn, the other was wornAs per our return policy, we only accept the return of all unused GekksThis is mentioned on our site and in all correspondence relating to returnsWe are very open about this! It's similar to underwear, once they have been worn, we can't take them backIt's for the benefit of our staff and our customers.? I've attached the following Proof of your partial refund My email to you explaining that we only can refund unworn pairs Alex's email telling you before your return that we only will accept unworn socks Photos that show the pair was clearly worn A photo of your Gekks with a comparison of unworn Gekks for consumer and Revdex.com reference (obviously you know what this looks like!)This is all very neatly inline with our return policyI'm happy to work with you and I know we have been trying but we can't make exceptions as this policy is in place for a reason.? Again, I'm really sorry we weren't able to resolve this and am here if you have any questions or just want to vent! Kaitlyn?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that I believe the reason Gekks responded to this complaint is because I contacted them via [redacted] as well, multiple times? I notice that several other complaints on Revdex.com have gone unanswered? In general, I'm satisfied with the resolution in my own case, but the company's level of service leaves much to be desired Sincerely, [redacted]