Leroy Ramirez Agency Reviews (3)
Leroy Ramirez Agency Rating
Address: 1251 S Saint Francis Dr, Santa Fe, New Mexico, United States, 87505-4090
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Regards,
*** ***
Ms*** * *** joined our credit union on 3/8/16. She had her paycheck direct deposited to her checking account with us. We have her membership card, driver's license, same email address, and three month's of checking account activity to substantiate her account with us. She is
also joint on her daughter's account with us. Please advise if any other information is needed. Thank you
Unfortunately the member unintentionally did not have insurance for two months, and therefore we had no choice but to force place coverage. This coverage benefits the member and protects our membership from unnecessary losses. Had the vehicle sustained damage during those two months,...
the insurance would have covered the repairs or even a total loss. This member has repaid the insurance premium through higher monthly payments for the past year. He contacted us yesterday late in the afternoon to have his payment adjusted. The adjustment was made this morning as soon as our loan manager arrived and reviewed his account, and new coupons have been ordered. His last set of coupons were processed prior to his most recent payment and basically crossed in the mail. The representative who spoke with him late yesterday tried to get him an answer last night, but he was no longer on the phone. She even tried calling him back since she could tell he was upset. We have left messages for him today but he has not returned our calls.