Dear Sir/ Madam: Re: Case Number: [redacted] at Global Parking: [redacted] All of our coupons read “Subject to space availability”The space was not guaranteedWe offer a reservation which is guaranteedThis customer did not choose that optionNevertheless, we have issued the $refund prior to this noticeWe do not agree that the customers statement is fully accurate
We are sorry for any inconvenience that may have been caused to the customer and would be happy to look into this matter furtherThe complaint did not provide enough information for us to review the situationWe would ask that the customer be instructed to contact us directly at ###-###-#### or by email a [redacted] They can mention their Revdex.com complaint number [redacted] To help us resolve this matter quickly, we would like to ask the customer to send us a copy of their paid parking receipt along with the [redacted] and/or coupon they attempted to useOnce we have an opportunity to review the facts surrounding this transaction, we will be able to make any required adjustments to the customers transaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I sent a email complaint to their customer service department on We had a few exchanges back and forth over the next several days However, I felt they were just generic responses and felt they were not addressing the issues I tried to bring to their attentionI would like to make it clear that I did not request a refund from the parking garageMy initial email to them was a complaint regarding the actions of their employees and the their business practicesThey responded by referring me to ParkWhizWhen I emailed them back asking why should I contact ParkWhiz since my complaint was with their business and their employee, they emailed back saying they cannot refund my moneyI then emailed back to explain once again that I was not requesting a refund and that I was just trying to inform someone regarding the actions of one their businesses and of their employeesI again stated that my concern was that their employee, in my opinion, tried to defraud a customer by charging them a wrong amount on their credit cardInstead of charging me the $extra fee, he ran my credit card for $I also explained that once I noticed the wrong charge and demanded he fix it, he voided that transactionTheir response was to send them a receipt and they will refund me the $I already explained in at least two emails that I was not looking for a refund because the employee voided the charge after I called him out on it and that my concern was that they had an employee that attempted to defraud a customerI knew at that point that they were not even reading my complaints or not taking them seriously, so I stopped writing backI never responded to their last email regarding their offer for a refund because I never requested a refundMy only reason for contacting customer service in the beginning was to bring attention to an issue I had with one of their employees and one of their business's Sincerely, [redacted]
At this time, I have been contacted directly by Icon Parking Systems LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The only response I had from the business was to say that they received my complaint and that the matter was being investigated After that, I received no further information To date, they have offered no explanation as to why the incident occurred or what they have done to ensure that something like this won't happen again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Icon Parking Systems regarding complaint ID [redacted] , however my complaint has NOT been resolved because: an estimate of the damage was submitted to the parking garage and no payment has been issued for the estimated damage to my vehicle as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Sir/ Madam: Re: Case Number: [redacted] at Global Parking: [redacted] All of our coupons read “Subject to space availability”The space was not guaranteedWe offer a reservation which is guaranteedThis customer did not choose that optionNevertheless, we have issued the $refund prior to this noticeWe do not agree that the customers statement is fully accurate
Revdex.com:At this time, I have not been contacted by Icon Parking Systems, LLC regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Icon Parking Systems regarding complaint ID [redacted] .Sincerely, [redacted]
We are sorry for any inconvenience that may have been caused to the customer and would be happy to look into this matter furtherThe complaint did not provide enough information for us to review the situationWe would ask that the customer be instructed to contact us directly at ###-###-#### or by email a [redacted] They can mention their Revdex.com complaint number [redacted] To help us resolve this matter quickly, we would like to ask the customer to send us a copy of their paid parking receipt along with the [redacted] and/or coupon they attempted to useOnce we have an opportunity to review the facts surrounding this transaction, we will be able to make any required adjustments to the customers transaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I sent a email complaint to their customer service department on We had a few exchanges back and forth over the next several days However, I felt they were just generic responses and felt they were not addressing the issues I tried to bring to their attentionI would like to make it clear that I did not request a refund from the parking garageMy initial email to them was a complaint regarding the actions of their employees and the their business practicesThey responded by referring me to ParkWhizWhen I emailed them back asking why should I contact ParkWhiz since my complaint was with their business and their employee, they emailed back saying they cannot refund my moneyI then emailed back to explain once again that I was not requesting a refund and that I was just trying to inform someone regarding the actions of one their businesses and of their employeesI again stated that my concern was that their employee, in my opinion, tried to defraud a customer by charging them a wrong amount on their credit cardInstead of charging me the $extra fee, he ran my credit card for $I also explained that once I noticed the wrong charge and demanded he fix it, he voided that transactionTheir response was to send them a receipt and they will refund me the $I already explained in at least two emails that I was not looking for a refund because the employee voided the charge after I called him out on it and that my concern was that they had an employee that attempted to defraud a customerI knew at that point that they were not even reading my complaints or not taking them seriously, so I stopped writing backI never responded to their last email regarding their offer for a refund because I never requested a refundMy only reason for contacting customer service in the beginning was to bring attention to an issue I had with one of their employees and one of their business's Sincerely, [redacted]
At this time, I have been contacted directly by Icon Parking Systems LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The only response I had from the business was to say that they received my complaint and that the matter was being investigated After that, I received no further information To date, they have offered no explanation as to why the incident occurred or what they have done to ensure that something like this won't happen again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com:At this time, I have not been contacted by Icon Parking Systems regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Icon Parking Systems regarding complaint ID [redacted] .Sincerely, [redacted] ***
At this time, I have been contacted directly by Icon Parking Systems regarding complaint ID [redacted] , however my complaint has NOT been resolved because: an estimate of the damage was submitted to the parking garage and no payment has been issued for the estimated damage to my vehicle as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]