My husband and I were drawn to Northwestern as we try to shop local whenever possible, but we were thoroughly disappointed with our experienceWe ordered a couch and chairs that were suggested to us from their catalog as they were not in the storeThe driver delivered it and once we saw the couch in person, we realized it as was both extremely uncomfortable and doesn't fit in our home the way they laid it out for usWe immediately called and were told to put it in the room and try itWe called them back and spoke to our saleswoman whom was extremely rude and condescendingNot only are we stuck with a $piece of furniture we are not satisfied with, we were not made aware of there not being a return policy AT ALL, as it's is stated on the receipt that there is a 35% restocking fee on special order cancellationsI asked if there was a manager that I could discuss this situation with, and the saleswoman smirked "my husband owns the store and you can talk to him and he'll tell you the same thing I did" We never would've made this purchase if we knew this, as it was stated nowhere on the paperwork we signed
I cannot believe this company has been in business this long if this is how customers are treatedWe were also going to purchase furniture for other rooms (we had a wishlist on file), including, rugs, tables, and eventually bedroom setsI'm thankful we didn't spend more here than what we did, and *** will be getting the remaining businessEven Art Van has better customer service than Northwestern
This place is where it's at for actual quality furniture and not cheaply made knockoffsThe staff has decades of experience and can provide guidance, design assistance, all the personal touches that chain stores wouldn't know the first thing aboutMy entire house has been put together with pieces from this store as well as Amy's expertiseI send everyone here; I honestly can't speak more highly of them
My husband and I were drawn to Northwestern as we try to shop local whenever possible, but we were thoroughly disappointed with our experienceWe ordered a couch and chairs that were suggested to us from their catalog as they were not in the storeThe driver delivered it and once we saw the couch in person, we realized it as was both extremely uncomfortable and doesn't fit in our home the way they laid it out for usWe immediately called and were told to put it in the room and try itWe called them back and spoke to our saleswoman whom was extremely rude and condescendingNot only are we stuck with a $piece of furniture we are not satisfied with, we were not made aware of there not being a return policy AT ALL, as it's is stated on the receipt that there is a 35% restocking fee on special order cancellationsI asked if there was a manager that I could discuss this situation with, and the saleswoman smirked "my husband owns the store and you can talk to him and he'll tell you the same thing I did" We never would've made this purchase if we knew this, as it was stated nowhere on the paperwork we signed
I cannot believe this company has been in business this long if this is how customers are treatedWe were also going to purchase furniture for other rooms (we had a wishlist on file), including, rugs, tables, and eventually bedroom setsI'm thankful we didn't spend more here than what we did, and *** will be getting the remaining businessEven Art Van has better customer service than Northwestern
This place is where it's at for actual quality furniture and not cheaply made knockoffsThe staff has decades of experience and can provide guidance, design assistance, all the personal touches that chain stores wouldn't know the first thing aboutMy entire house has been put together with pieces from this store as well as Amy's expertiseI send everyone here; I honestly can't speak more highly of them