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Les Schwab Tires Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11741217, and find that this resolution is satisfactory to me[redacted] from Les Schwab Tires contacted me by telephone on October 3rd Although our explanations differ somewhat about what was said and promised it was a positive conversation [redacted] explained that he had ordered the "center caps", and they will be in by the end of this week I thanked him and stated I'd hope we can continue to do business in the future What I'm waiting for now is another telephone call informing me that the order has arrived I want to thank Les Schwab Tires and [redacted] for their help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11741217, and find that this resolution is satisfactory to me.[redacted] from Les Schwab Tires contacted me by telephone on October 3rd.  Although our explanations differ somewhat about what was said and promised it was a positive conversation.  [redacted] explained that he had ordered the "center caps", and they will be in by the end of this week.  I thanked him and stated I'd hope we can continue to do business in the future.  What I'm waiting for now is another telephone call informing me that the order has arrived.  I want to thank Les Schwab Tires and [redacted] for their help.

Our customer [redacted] came into my shop on September 21st 2016 to have some work done. He returned on September 26th to notify us that a couple of his center caps were missing off of his truck. Me and my employee [redacted] let [redacted] know very apologetically that we would replace the caps and it...

would take about a week to get them. [redacted] was thankful and left. I was concerned to see a letter from the Revdex.com regarding the matter because we were very clear with [redacted] that this was our mistake and it was being taken care of. I have been in touch with [redacted] as of yesterday and apologized for the mis-communication and re assured him that his center caps were on the way. At  Les Schwab Tire Centers we are known for our customer service. Every customer that comes into our stores receive world class customer service every time. I am not sure why [redacted] chose to believe that we were not taking care of this but his caps were ordered the day that he came in and I again have been in touch with [redacted] as of Oct 3rd to reassure him the Les Schwab is taking care of his missing center caps. Thank you again, I think what the Revdex.com does is great because there are many businesses in the automotive field that do not hold themselves to nearly as high of a standard of customer care and service as Les Schwab.

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Address: 1701 3rd St, Norco, California, United States, 92860

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