Lesal Construction Ltd.

Hi ***, We are very sorry to learn that you did not receive prompt and accurate response from our support teamWe strive to provide helpful and timely customer support to all readers of the Cruise Control Diet and apologize if your experience was anything less than thatWhen you contacted us
in June, we offered you personalized evaluation of the diet to help you succeedWe did not receive a response from youWhen you contacted us in July, you were weeks past due on your refund periodWe offer a full days refund period for our diet program***, our support agent, was not aware that you had previously contacted us with a refund request in JuneIn addition, as per our refund policy, the product must be returned within days for a refund. As you know, we issued a courtesy refund on August 1st, 2017, even before we had received the product backThe refund was for $which is 100% the cost of the productAs per our refund policy, the shipping and handling fee is non-refundableWe received the product back on August 7th, Attached please find: - A copy of our refund policy - A copy of the receipt showing the sale and refund- A copy of the *** tracking information for your return package showing the return date of August 7thWe apologize for the experience and inconvenienceSincerely, *** *** Customer Support Supervisor Cruise Control Diet

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolve, pending receipt of the full refund owed to me
Regards,
*** ***

** ***, We are sorry to hear that you had an unpleasant experience with our refund process and we sincerely thank you for bringing your unique situation to our attentionFirst and foremost, I would like to thank you trying our productsWe stand behind our ironclad 100% 90-days refund policy
and all your refunds have been issued***, the reason why we have ties policy in place is because, unfortunately, there are people who take advantage of generous refund periods like oursWe have had situations where customers would purchase and return the bottles empty in a very short period of timeI understand ties was not your situationYou had actually used two bottles in a short span because you had one at home and one at workThanks to you, we have now changed our refund policy to take into account the fact that the bottle can be opened but still have product insideThank you again for improving our processes and we apologize sincerely for your inconvenience

Revdex.com:At this time, I have not been contacted by Case Persona regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Case Persona regarding complaint ID [redacted]Sincerely,[redacted]