Leslie Floor Sanding Inc

Please see the attached rebuttal and receipt from consumer.

Our Company guarantee states that we unconditionally guarantee our work.  If you are not happy with anything we do for any reason and we cannot make it right for you, we will refund their money.  We have honored our guarantee.  We have experienced a successful 14 year relationship with Mrs. [redacted] and 3 of the technicians who have done her service over the years have all re-cleaned her carpet in the past couple of months to remedy her "issue", and we all agree, there is no issue.  She has the cleanest carpet in town because it's been done so many times recently.  In fact her carpet in beautiful.  It is designed to reflect light in such a way that it creates depth of beauty and looks differently from every angle, as many carpets do.  This will change over time  due to wear patterns, exposure to sunlight and personal habits. The particular carpet in question has a lot of years of wear and care yet it still looks great.  The servicemen who have cleaned Mrs. [redacted] carpets over the past 10 years agree, the carpet looks the same today as it always has, minus typical wear.  Don't you think after a 14 year relationship we'd do everything possible to keep this customer happy?  That is why we've re-cleaned her carpet multiple times regarding this "issue".  We have honored our guarantee and done all we can to  maintain this relationship.  I'm sorry to lose Mrs. [redacted] as a customer.

Feb 8, 2018This is in response to your letter of Feb. 5, 2018.This claim is no where near being settled unless I...

see a clean carpet in my home. The carpet looks like it’s never been cleaned. Yet, Chem-Dry was here four different times, as indicated by the invoices for you. All they did from Dec 11-17 - 1-8-18 is is throw more water on my carpet and who knows, by now, with all the moisture, I may now have mold or mildew in my Living Room and bedroom. I’m sending you a photograph showing how the carpet looks as of now. It certainly doesn't look like it’s been cleaned. Photo dated Dec. 29-2017Now, if Mr. Glenn B[redacted] would agree to pay another carpet cleaning company of my own choice to come in and clean the mess Chem-Dry has left, I would consider the matter taken care of.Yes, it is true, Mr. B[redacted] refunded $123.63 I had paid for the cleaning of the carpets plus I was refunded $26.55 for overcharging.But this money isn’t going to cover the cost of my hiring someone competent to come and take care of the mess done to my carpets.Please look at the photograph carefully - the stains are very visible. This is my Living Room carpet and the bedroom carpet doesn’t look much better. Yet, Mr. B[redacted] says I’m complaining about something that doesn’t exist. One of the workers, David, told me to have my eyes examined, telling me I was seeing stains that didn’t exist.If there was nothing wrong with my carpet, I wouldn’t be wasting my time complaining about it.We have more photos we can download and send to you if needed. Enclosed is a photograph of my Living Room and it shows the general appearance of a dirty carpet plus the dark brown stains towards the center of the carpet photo dated Dec. 29-2017Thank you,[redacted]
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We have refunded the customer her money after multiple attempts to remedy a non existent problem. There is no damage to her carpet. As far as we are concerned the matter is closed.