Leslie's Swimming Pool Supplies

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I had a tech come out to clean the filters in my pool on May 6thAfter cleaning the filters he claimed he could not get the band clamp back on because the bolt was strippedHe told me I need to purchase a new band clamp so he ordered itHe came back on the 16th of May to replace the band clampI was charged for a second service call of $for him to come back out on the 16th I feel that his tools were the ones that actually stripped the bolt to begin withIt was on without any problem before he took it offThen to charge me another $for a second service call is outrageousI have went into the Leslie's Pool supply on Bell Road and was given a phone number for another Leslie's Pool SupplyThey told me they can't help me because I need to speak to the service departmentI have called the service department times and have been transferred to a manager to leave a voicemailI have left voicemails with my phone number and have not heard backI keep getting the run arou

Please do not use this company, I called them to fix issue with air bubbles, in my poolwhen the tech showed up, he did not even bother asking what is wrong, he adjusted the cleaner valve from high to low, I had it on high the day beforethen he told me the job is done, informed him that is not why I called you, the issue is air bubbles in the pool He told me that is not why you called Air bubbles in the pool is consider as water flow issue Then he said the issue for the air bubbles is an O-ring that needs to be changed, but he cannot fix it since he does not have it So I paid him the 80$ for service call, and $trip chargeI bought/replace the O-ring that day, another $20, but nothing was fixed I called them twice after that, and I was told someone will call you back, but I never got a call back I guess they have nothing to say to back up their work call numbe [redacted] tech name: Kevin M [redacted]

When making an online purchase, my order summary and receipt state the following: "Shipping Details Orders are PROCESSED within hours of receiptMost orders SHIP via [redacted] deliver times are between 3-business days." As well as, "Estdelivery date June 05" So, I expected delivery on June 5thWhen it did not arrive, I called Leslies and they told me to call the delivery companyI called the delivery company and they said they had given the parcel to a 'sister company' for home deliveryAfter countless phone calls, and many minutes on hold, often up to one hour per time, the delivery company told me "you are not in the system", or "we don't have that parcel"After many more calls to BOTH trucking divisions, as well as Leslies, I have been told many different thingsThey want me to pick it up at a truck depot (only available between 10-2), or to take off work to receive delivery (they can only give me a delivery window the night before, and I have been tol

Terrible customer service!! I went to store [redacted] and the employees name was JordanI took some pool water in to be tested and the lady acted like I ruined her life! She took my pool water, tested it , printed out a copy of the paper, highlighted it and handed it to meI just purchased a pool and I have no idea how to take care of itSo when I ask questions about the paper work she proceeds to talk to me like I'm stupidI have already explained to her that I don't know anything about pools or the chemicalsI ask questions so I can learn but when I'm getting feedback from someone who is supposed to be a professional like this "try not to blow yourself up" it really upsets meI left the store more confused than everI will never go back to that store again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told before paying for the job to get done at the store we had asked if the sand would also be hauled away and they said yes that's the only reason I had them do it if not I would have found another pool company to do it Also upon reading what they had wrote I had called the store that I had purchased everything etc and they said that the sand gets removed from the property once out of the filter my fiancee was standing right next to me I have also read other remarks from people saying their sand was removed but the tech dropped piles of sand through their yards so they are lying when they say they don't remove the sand I spoke with the same person I paid for the sand at the store when I called and asked about the sand removal his name is [redacted] very good guy .also when I called the store to complain about the service I got the manager [redacted] and he gave me some bull crap number that was nothing but survey type of things I'm also sending pictures of the chunk of fiberglass I found which was deep in the sand also the greenish blackish stuff on the ground from him back washing with a hose I asked him not to use and he refused also all the sand I picked up my self and sifted through for days also pictures of the color of the water in side the pool pump and the way the pool pump area was left upon his departure as you see the water is green not clear inside the pump We tried everything to help my one dog but nothing works for fiberglass on fur we tried baths medicine everything but a vet couldn't afford because was having house painted at the same time plus paid over for sand new rings and gaskets and labor so I am depressed with out my Winston Churchill who was helping me cope with my depression and PTSD and it has gotten bad again I also have a signed after David by my painter who was here and got wet from the hose I asked the tech not to use Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

4/30/2017, purchased a high end aboveground pool from Freddie, Leslie's, Austin Highway, San Antonio, who recommended an installer supposedly accredited by Leslie's Problems from the beginning - pool delivered damaged, Freddie told us to refuse delivery, replacement would be ordered RUSH After many calls, pool was finally delivered on 6/ Paid $3,for crappy installation that took weeks - pool floor was wrinkled and pool was unlevel by 2-inches - installer said no problem unless inches or more! July 2018, we reported and sent pictures to Austin Highway store to Keith (Freddie gone) that pool wall had pushed out and upright support base is pushing the liner inside the pool causing sharp edges in the liner, which could tear at any time Keith came, took numerous pictures on 7/21, we made numerous calls for status, was told they were "working on it." 8/30, Keith and Jesse [redacted] , Area Manager, scheduled to take more pictures - no show, delayed, rescheduled until

Hello Revdex.com, We reached out to the Ms [redacted] and came to an agreement to give her a returnMs [redacted] will receive a corporate check for her returnThank youLeslie's Customer Care Team

Hello Revdex.com,Leslie's contacted [redacted] and instructed him to bring his Barracuda MXcleaner into the store to swap it out for a brand new machineThank you.Leslie's Customer Care Team

Leslie’s has been in contact with [redacted] in regards to her complaintThe customer paid to have the sand changed in her filter and that does NOT include hauling away the old sandThere is a fee to remove the sand and dispose of the sand and the customer did not pay the additional fee Although we are sorry for the customer’s loss, we do not believe we are responsible for the loss of her dogIt was the customer’s responsibility to appropriately secure/dispose of the sand if she felt it was going to do any harm to her dogThe customer was told by the vet to put the sand down and the customer already had three bags of sand downThe sand that is used in the filter can be found at any home improvement store (20-grade silica sand)However, once Leslie’s became aware of this situation, our Service Manager went to the customer’s home and removed the sand from the premisesThis was completed purely from a customer service standpoint and we did NOT charge the customer for the service

We had Leslie's Service Department come out in November of to Tile Clean/Acid WashWe just got into our pool about months ago, all throughout the pool are areas that are rugged/sharpThey came out to sand the first step down, didn't work! Said they would contact us on what the Bosses were going to do, that was two weeks ago My husband called all week long, left messages David never bothered to contact him back David is there so called lead Technician of all ArizonaWell I want someone to contact us and fix the problem there Technician Robert messed up on in November We've always liked Leslies never had a problem, until now!!! They've come out to the home, they've seen the problem, just let us know you are going to fix it!!! Regards, [redacted]

Worst purchase everGood sales presentation by Bruce, [redacted] poor execution by installing team$paid for a non operational system, company and installer too busy to fix and resolveInstalled system, left papers on door and leftNo quality check, no instructions, nothing! Inop system ruined planned weekend pool party but they didn't careIt was a Friday afternoon and they were "too" busy to fix obvious quality defectsI had to contact manufacturer to resolve I will never use them again and will continue to fight for overcharging and underperforming

My pool water didn’t show chlorine after I had shocked it several times so I asked for a product to correct that issueThey sold me Leslie’s Perfect WeeklyIt didn’t correct the problem because it is a chemical to correct phosphates in the waterWhen I tried to return it, the clerk refused to refund my moneySo they basically told me to buy something for $ [redacted] that was useless for the problem with my pool water and then they refused to accept the return

This is a service complaint about company "Leslie's Swimming Pool Supplies" I am complaining about things: [redacted] service level/qualification of technician [redacted] unexpected charge First of all, the technician "Barry" is obviously not qualified for this job He's been to my house timesThe 2nd and 3rd time were to fix troubles he created in the previous visitsThe 1st time (on 7/6), I called Leslie's to change a 3-way value for me, so Barry came to do the jobA few days after he left, I found that one of the pipes he put on had a crack, where water leaked out fromSo I called Leslie's again to fix this leak (which was obviosly caused by Barry)Then Barry came to my house the 2nd time on 7/At the end of this 2nd visit, he broke the pipe unions in different places when he turned on the pumpAnd because of that, I started to have serious water leaks in my pipesBarry was trying to leave without fixing these leaks that he createdI stopped him, and he commit

To Whom It May Concern, [redacted] placed an order with Leslie's Poolmart on September 6th for aTSuction Side Pool Cleaner On August 18th we received a call from the customer stating she was having trouble with her cleanerAll manufacture manages the warranty on equipment; we arranged contact with Zodiac to assist the customerAfter talking with the manufacture [redacted] called us; It was determined the cleaner could not be repaired, we agreed to replace customer’s cleaner in efforts to speed up the warranty exchange processA new cleaner was shipped on September 9th, 2014.Upon learning of the Revdex.com complaint we contacted the customer to make sure the cleaner was working correctlyI was able to make contact [redacted] ; she stated that the cleaner was working properly now and her issues have been resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I consider this complaint resolved Regards, Richard R***

BEWARE WOMEN - DON'T TRUST LESLIE's - THEY WILL TAKE ADVANTAGE OF YOU!!! So disappointing to have to write this complaint Leslie's pool supply completely took advantage of my wife and sold her over $1,of product that wasn't needed Even more disappointing, Leslie's took ZERO accountability or responsibility for this situation and would not make ANY attempt to rectify the fraud We needed sand replacement in our sand filter We had zero other problems with our sand filter My wife went to Leslie's to request the sand replacement After visiting the Leslie's Mason Road location and talking with the service personnel, my wife was "sold" that a sand replacement would cost $400, but that a new sand filter including the new sand would only be $more! Of course, she agreed – makes sense The problem was that when Leslie’s arrived to install the new filter it wasn’t the right size! The Leslie’s service personnel “made a mistake” and undersized the replacement (even thou

Complaint: I am rejecting this response because: Again, he doesn't listen or read High PH can also cause the discoloration and roughness...look it up and learn And the company that came to price re-surfacing it validated that it could have been high acidity or high PH And above all, I am not the chemist but what I do know is that before the program of chemicals I was given, I had a consistent color pool and right after, it was destroyed You point it all toward Coral Seas but I don't know which of your chemicals or the interaction of your chemicals did it...I just know it was done Obviously you don't want to take any responsibility so I'll see what other action I can take against you and at least warn others away from using Leslie's pool chemicals because if something ever happens, no one will take responsibilitySo sadCustomer service and faith is dead there Regards, [redacted]

This complain is regarding Leslies pool at this location: Hwy 6, Missouri City, TX I brought my pump to the store to change a new capacitorThe pump is still working and I showed the video to the technicianAfter install the new capacitor, the technician got the 220V test cableShe obviously didn't know how to test it, and she was on the phone with another technician while she is doing itShe turned the 220V switch on while connecting the terminal to my pumpAfter a huge spark, my pump terminal had some burning signShe claimed the testing cable is not working and send me to Sugar land storeThe technician who gave instructions to her on the phone At sugar land store, the technician said my pump is deadBut denied this was because of last store's mistake even after I showed him the video and burning terminal