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Leslie's Furniture

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Leslie's Furniture Reviews (1)

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Mrs.[redacted] visited Leslie’s Furniture back in March of 2014 and at that time she was undecided about a livingroom set she had seen at another furniture store. Mrs. [redacted] came back to us on April 3, 2014 to apply for in store credit with us. She was Approved and at that time she did not purchase she was in between the livingroom set and a dining room set, so she needed more time to think. Mrs. [redacted] came back to us on April 26, 2014 to purchase a leather livingroom set she saw at another store she was very familiar with this leather livingroom set she gave us the name of the set and we pull it up on our website to confirm with her that was the leather livingroom set she was talking about and wanted. Mrs. [redacted] agreed that was the correct leather livingroom set and would like to purchase it. The leather livingroom set she purchased is leather and she was very familiar with this set before coming to us along with us showing her all the dimensions and product specs before she purchased her furniture and it is stated on our website which she looked at several times before finalizing her purchase. We delivered Mrs. [redacted] leather livingroom set to her on May 7, 2014 at the time of delivery she signed our delivery sheet stating everything was received in good condition. We do follow up calls as a courtesy to all of our customers after delivery and we called her on May 21, 2014 to make sure everything was okay with her delivery and setup she stated everything was fine. Mrs. [redacted] came back to us on September 5, 2014 to put the matching leather chair and ottoman to her set in layaway. She paid her layaway in full on September 16, 2014 and we delivered her leather chair and ottoman to her on September 17, 2014 at the time of delivery she signed our delivery sheet stating everything was received in good condition. We did a follow up call with her on September 22, 2014 she said everything was fine and she mentioned one of our guys had knock her picture off the wall passing through her area, but the picture & wall was okay just wanted to let us know what happened. Mrs. [redacted] called us on September 29, 2014 to let us know she had a problem with her ottoman at that time we explained to her we will order the parts and our repair guy will come out and take care of her issue if he is not able to repair it our manufacture will replace it at no cost she was fine. We called Mrs. [redacted] on October 17,2014 to inform her we have not forgotten about her we are waiting on our manufacture to get more parts in as soon as we receive the parts we will take care of her we apologize for any inconvenience she was fine. We called Mrs. [redacted] on November 21, 2014 to let her know the parts arrived to our manufacture they will be shipping out on our next truck she was fine. We received her parts on December 15, 2014 and spoke with her that week and told her we were going to forward her repair to our repair guy, so he can schedule her repair. She called us again the following week saying he had not called her yet and we thought he did call her, so we contact him about her appointment. Our repair guy responded to us he was on vacation for Christmas holiday and he would give her a call when he got back in town. We called Mrs. [redacted] to inform her our repair guy was on vacation no answer and we could not leave a message. Our repair guy called Mrs. [redacted] the week of January 5, 2015 to schedule her repair for January 10, 2015 he said after the repair she was fine. We followed up with Mrs. [redacted] on January 12, 2015 to make sure everything was fine with her repair and we apologized again for any inconvenience also explained to her we had no control over the parts being out of stock as soon as all manufactures receive them they try to ship them all out as soon as possible, so customers are not waiting a long period of time. At this time Mrs. [redacted] repair has been taken care of and she was fine with the repair.
Leslie’s Furniture has been in business over 10 years and we will never leave any customer with damaged furniture, unsatisfied or mislead them about furniture they are buying. We stand behind our name firm. We take care of all our customers before, during and after the sell. If you have any further questions or concerns, please feel free to give us a call at (281) 416 – 8851.
 
Leslie [redacted]
 
 
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Address: 1304 Turtle Creek Dr., Missouri City, Texas, United States, 77489

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