Lesman Memorial Community Arts Studio, Inc

Can the customer submit a copy of the invoice please

Good morning.We don't recognize this individual based on the information providedCan the client provide a copy of the invoice or an invoice number please.Thanks. T

It is not our companyWe didn't service this customer

Attached is the receipt of proof of services and paymentWe paid because we thought everything was goodThis is a business truck, we don't use everydayThe technician said everything was good so the tech and myself left our yard (Where we park this vehicle) and we didn't return till the next morning and when we tried to get into our truck with our keys that have ALWAYS worked, the locks didn't work and so we called this company to get helpThey would not come back out to see what they did when they tried to pick the locks, wouldn't be willing to helpHad to hire another locksmith, who told us they dissembled the locks when trying to pick them and they are responsible for damages they occurredIf we don't get this $back, we will be taking them to court for all damages occurred

We have no record of this customerWhat was the place of service? Is there an invoice number? The customer has no address and an out of state phone numberThe customer's story doesn't make sense whatsoeverDid the customer pay anyone $If the customer paid, why did the customer pay if the
locks didn't work???? Our technicians don't disassemble locks to unlock vehicles

The information that the customer provided is inaccurateThe price was discussed prior to the service provided and an invoice was signedThe invoice states that the price was discussed prior to the work providedAnd again, the price was very fair for the type of service providedThe customer also should appreciate that a trained technicians provided a quick and professional serviceA quick and professional service should not be discounted because it was provided in "only a few minutes." Thanks.CallOrange.com*** ** *** **
*** *Tempe, AZ

I have tried times to contact the company regarding licencing information and contact information for the technician I have received no response I did not call the technician to create the appointment, I contacted the company (24/7) The invoice does not provide any information for me to be able to contact the technician to resolve this matter When I spoke to CallOrange, with 24/contracted with, they informed me that they were unable to provide me with licensing information or information to contact the technician I have contacted both companies and neither will provide me with information necessary to resolve the complaint My car was damaged I was not damaged previously The technician did not fill out the required information on the invoice He also unlocked and provided me wtih access to a vehicle that he did not verify even belonged to me He did not ask for photo identification and did not list VIN number or any identifying information This is unacceptable safety and security practices I am determined to see this matter through, as the professionalism of this company is a disgrace

Was the service provided in Utah? We do NOT provide services in UtahWe don't believe that this customer is oursThanks

We want are customer will be happy so we return $274(see doc attachment ).we talk to her and with her husband and the happy about the sulution

The customer discussed prices with the technician prior to providing the servicesThe customer agreed to the price in writing, by signing a work order (invoice), prior to the serviceAs a point of reference, the customer is located minutes outside of the service areaIt took the technician
over hours to provide the service (and not just minutes)

To Whom it May Concern,Respectfully, we disagree with the client's complaintWe believe that the complaint is not relevant to our business.The client has called an advertising companyIt is a third party promotion company that may provide starting prices for service. Next, the promotion company pass us the job, and we pass the job to independent contractor technicians.PLEASE NOTE THAT our website, vehicles that may be driven by technicians, invoices, business cards and other promotion material advise the public that the jobs are performed by independent contractors.The technician, MrJon Si*** *who is cc'ed on this email), is the actual company who provided the service.MrSi*** has advised the client how much the service will beIn fact, he gave a written quote to the client PRIOR to the job being performed, and the client AGREED to the service and the price IN WRITING prior to the service being providedThe invoice is attached to this email with the client's signature and the explanation that the service is being provided by an independent contractor.This is also the reason why the credit card charge was by an independent company.If the customer didn't want the service for this price, he could have refused the service, not sign the authorization (prior to the work) and not pay the amount.It is important to mention that our company has already processed more than 20,jobs in and it is always the company policy that PRIOR TO ANY WORK BEING DONE, the customers are presented with a written quote, the customer authorize the price in writing, and order the service in writing.Please dismiss this complaint.Thanks

We explain to the customer that the damage that she described could have not been caused by the tech, based on the way the tech unlocked the car. In the process of unlocking the car, our independent contractor techs do not use a slim jim to avoid the exact damage that the customer describes....

The lock may have been damaged previously. If the customer has any other concerns, the customer can contact the tech directly. The techs are independent contractors as explained in the invoice that the customer has signed.

Good afternoon,1. The customer claims that she called the business and Adam picked up the phone. That's inaccurate, because Adam is an independent...

contractor technicians, and the technicians do not pick up the phone. The calls come in to a centralize dispatch office. 2. The invoice is a work order. The technician specified the cost associated with the work. The customer agreed to the price and the technician provided the work. The customer has signed the work order and agreed to price and the work before it was provided.3. If the customer felt that the price was not fair, the customer could have called another company.Merry Christmas,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
John Fl[redacted]

The method that our technicians use to unlock trucks and cars CANNOT damage the lock. Our techs use airbags. The old method of unlocking cars (using a slim jim) is the method that may damage the lock. OUR TECHS DO NOT USE A SLIM JIM. Please note that in 2015, our technicians unlocked about 10,000 vehicles and trucks and we haven't had any complains regarding damaging an automobile/truck lock.According to the tech, when the tech showed up for the job, the client told the tech that this was an old truck and that the lock was not working well.This complaint should be dismissed.  Thanks

I will send you a copy tomorrow I need to get it scanned so I can email it on here.

The prices were not discussed prior to the work being completed. The invoice was not given until after the work was complete and the cash was requested. If we lived 1.5 hours outside of the service area it should have taken that long for the technician to get there. He arrived in 20 minutes. If the policy was to discuss pricing prior to the services being completed, that did not occur. If the pricing included being that far outside of the service area it should have been included by your customer service rep when we called for the service. It was not included nor discussed. We were told it would be $15 for a technician to come out. There was no indication by your customer service rep that there would be an additional charge for 1.5 hours.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The invoice number is [redacted] Attached is a screenshot of the credit card charge that occurred, which strangely does not match any of your alternate business names featured on your Revdex.com page nor the invoice that we received (which stated at the top that it was from callorange.com).

Can the customer send us a copy of the invoice please.