Lesman Memorial Community Arts Studio

We explain to the customer that the damage that she described could have not been caused by the tech, based on the way the tech unlocked the carIn the process of unlocking the car, our independent contractor techs do not use a slim jim to avoid the exact damage that the customer describes The lock may have been damaged previouslyIf the customer has any other concerns, the customer can contact the tech directlyThe techs are independent contractors as explained in the invoice that the customer has signed

Good afternoon,The customer claims that she called the business and Adam picked up the phoneThat's inaccurate, because Adam is an independent contractor technicians, and the technicians do not pick up the phoneThe calls come in to a centralize dispatch officeThe invoice is a work orderThe technician specified the cost associated with the workThe customer agreed to the price and the technician provided the workThe customer has signed the work order and agreed to price and the work before it was providedIf the customer felt that the price was not fair, the customer could have called another company.Merry Christmas,

The prices were not discussed prior to the work being completedThe invoice was not given until after the work was complete and the cash was requestedIf we lived hours outside of the service area it should have taken that long for the technician to get thereHe arrived in minutesIf the policy was to discuss pricing prior to the services being completed, that did not occurIf the pricing included being that far outside of the service area it should have been included by your customer service rep when we called for the serviceIt was not included nor discussedWe were told it would be $for a technician to come outThere was no indication by your customer service rep that there would be an additional charge for hours

Can the customer send us a copy of the invoice please

The method that our technicians use to unlock trucks and cars CANNOT damage the lockOur techs use airbagsThe old method of unlocking cars (using a slim jim) is the method that may damage the lockOUR TECHS DO NOT USE A SLIM JIMPlease note that in 2015, our technicians unlocked about 10,vehicles and trucks and we haven't had any complains regarding damaging an automobile/truck lock.According to the tech, when the tech showed up for the job, the client told the tech that this was an old truck and that the lock was not working well.This complaint should be dismissed Thanks

The invoice number is [redacted] Attached is a screenshot of the credit card charge that occurred, which strangely does not match any of your alternate business names featured on your Revdex.com page nor the invoice that we received (which stated at the top that it was from callorange.com)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John Fl***

I will send you a copy tomorrow I need to get it scanned so I can email it on here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]