Leson Chevrolet

Review: dealership is running ads for vehicle for sale price,but vehicle is not available. Vehicle available that meets the description is much higher in price.When called and aasked I was told the sale vehicle was sold at the higher price,buthe same car is still for sale on the lot. I have been looking at this car for over a month and even made an offer. this car is easily identified by 2 small door dents in the pass. door. this seems like the old bait and switchDesired Settlement: sell the car for the advertised price

Business

Response:

Thank you for contacting us. Mr [redacted] will be contacted shortly from our dealership. It appears [redacted] was the salesman speaking with [redacted].

Review: I purchased a 2010 Landrover LR4 from the dealership on 12/19. I drove over 7 hours to Louisiana to purchase this vehicle. I checked car facts and talked to [redacted] extensively about the vehicle before I made the drive. I was was also told the vehicle was taken to New Orleans Land Rover to be completely checked out by [redacted] (in fact [redacted] said another person wanted to purchase but was unable to close the deal), [redacted], and [redacted]. I contacted New Orleans Land Rover and was told the vehicle has not been in since 2013.

After leaving the lot on 12/29 around 750p, the low coolant light came on the vehicle and I noticed a roaring sound in the right front of the vehicle. I immediately called back and spoke with [redacted] and he reassured me nothing was wrong nor identified by Leson Service or New Orleans Landrover. [redacted] advised I fill the coolant. Due to the time of day, there was no other place open so I decided to spend the night until the next morning. I had the coolant refilled at valvoline, but was told I should take the vehicle to a mechanic.

Long story short, [redacted] advised me to take the vehicle to be checked out and he would check on compensation for the repairs. I have a quote from Land Rover indicating the water pump and transfer case is bad on the vehicle, over $7k in repairs. I advised [redacted] of the problem and he indicated the dealership would cover 1/2 of the total damages of the water pump only. I don't think this is fair compensation as I have only had the vehicle for 10 days. I was told by [redacted] there was no warranty available for the vehicle at time of purchase. I was told to research warranties once I get to TN. Later found out there was a warranty available but it was never offered to me.

To date I have not received any feedback from the owner of the dealership. To remedy the situation the dealership sent a check for $900 to cover 1/2 of the water pump and 0 to cover the trans case. The dealership is very unconcerned with fixing the vehicleDesired Settlement: I would like for the vehicle to be repaired. The dealership should utilize the estimates I provided from the local land rover dealership to determine the problems. I'd like to have direct feedback from the owner on their acknowledgement of my complaint. I feel like the the used car manager and GM is giving me the run around to avoid dealing with the problem directly. I traveled to NO to purchase the vehicle because of the mileage and value.

Business

Response:

Thanks, Please review the attachment with the detailed documents of the "AS IS" sale condition. These documents were sent to the Attorney General's office. [redacted] - General Sales Manager at Leson Chevrolet assisted Mr. [redacted] with some repair cost even though it was a "as is" purchase. Please review Mr. [redacted]'s letter for the complete details of the purchase, and assistance provided. If you need any further assistance please let me know. Thanks again[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The total cost of the water pump was over $1800 (i have receipts indicating such as I have gotten it repaired) and the transfer case is $4000 (I have not been able to get this item repaired due to the expense. The car can not be driven on long trips as the TC could break and seize the vehicle). I contacted the dealership immediately once I determined there was a problem with the vehicle.

Regards,

Review: I recently bought a 2007 pre owned truck from this dealer. Every mechanic and dealership should know about the EGR issues on this particular truck and should inspect and change them before putting the vehicle on the lot for sale. With that being said when the truck was delivered to the dealership it should have gone through an inspection greater than what it did. I owned the truck for 3 hours and my check engine light comes on. I got the code read an I was told it was the EGR Valve. I contacted my salesman and he said they would work with me on it. The next day I saw my salesman at the dealership and I asked him again about helping me replace the part. He said oh well ya know but I will talk to Paul and find out what we can do. I have yet to hear back..I had to come out of my own pocket $196.87 because the dealership didnt properly inspect this specific part which was clearly in need of replacement.Truck was not detailed. Not to mention there was no service sticker on the windshield to let me know when the next service is due. I don't know if the truck was even serviced and inspected before put on the lot.Desired Settlement: I would like to be reimbursed the $196.87 I had to pay to replace the EGR Valve because of neglectful service and I would like a complimentary diesel service.

Business

Response:

It appears the sales rep. did not inform our used vehicle manager of this condition with the egr system. The used vehicle manager agreeds to refund the customer $196.87 for the EGR repairs. The vehicle was serviced on 04/17/2014 which included a list of items and a diesel oil change service. Leson Chevrolet spent $1,270.18 on servicing this vehicle prior to sale. We request a copy of the egr repair invoice for reimbursement. Thanks for bringing this to our attention.

Review: Purchased a 2007 chevy hhr on April 14, 2015. Car ran hot and was put into leson Chevrolet dealership for repairs. It had a used motor put into it, a brand new heating and cooling system and the ignition switch was replaced due to GM recall. After getting it out of the shop the car started killing while driving and the key gets stuck in the ignition. I called the dealership back and had to bring the car back in and they proceeded to adjust the shifting cable and said that was why the key was getting stuck in the ignition. Took it back out of the shop and a day later the same problem persisted. I again, brought it back to the dealership and Shane the service manager said he was not sure why the key is still getting stuck nor why the car shuts off while driving. They are a dealership and I expect SATISFACTION from them, especially after paying 2 grand to get it out the shop from them in the first place. I am VERY unsatisfied with the repairs done to the vehicle and can not believe it has taken 3 times within the past 3 months that it has had to go back to this dealership to be "fixed." These problems did not occur UNTIL I received it back from Leson Chevrolet and they still want money from me when they are GUESSING what the problem "could be."I would really appreciate having my vehicle fixed at no cost to me being they are the one that did not repair my vehicle correctly the first time. Thank you. Trey BrantleyDesired Settlement: I would like my vehicle to be repaired correctly at no cost to me since I already paid them 2 grand to fix it the first time it was brought to them! Since it did not start to kill while driving or the key getting stuck in the ignition until AFTER it was given back to us.Please!

Business

Response:

Customer returned with the vehicle on Tuesday August 4, 2015. Repair Order # 507788. Vehicle Mileage was 153,191. We could not get the condition to duplicate for a few days after performing diagnostics. We finally was able to duplicate the condition on Friday August 7, 2015. We found the key would not come out of the cylinder because the shifter solenoid circuit would short out. We replaced the shifter solenoid at no charge to our customer. Road tested the vehicle for 12 miles afterwards. Problem resolved. No additional charges to our customer.Condition Resolved.Please update fileThanks[redacted]

Review: I AM WRITING ABOUT A PROBLEM WE ENCOUNTERED AT THIS DEALERSHIP DURING A VEHICLE SERVICE DATED JULY 15, 2014. DURING THE SERVICE UPON CHECKING MY ONSTAR REMOTELINK, I BECAME CONCERNED THAT MY VEHICLE WAS BEING MISUSED. I CALLED IN AND SPOKE TO OUR SERVICE AGENT, AND HAD MY VEHICLE PULLED DUE TO THESE FINDINGS. I CONTACTED THE SERVICE MANAGER AND MADE MY INITIAL COMPLAINT KNOWN. WHICH WAS THE FACT THAT MY GAS MILEAGE HAD WENT DOWN 22 MILES DURING A 3 MILE TRIP THEY HAD TAKEN IN MY CAR, MY MILES PER GALLON WENT FROM 28.6 TO 27.5 MPG. [redacted] DIDN'T HAVE A RESOLUTION, HE DIDN'T RESPOND TO MY CONCERNS THAT I VOICED OVER THE PHONE OR IN EMAIL. HE ALSO STATED HE WOULD SPEAK WITH MY HUSBAND WHEN HE CAME INTO PICK UP MY VEHICLE, MY HUSBAND ARRIVED AT 5 PM. THE DEALERSHIP SAID [redacted] WAS NO LONGER IN THE OFFICE. AT APPROXIMATELY 5:04 PM. I RECEIVED A EMAIL FROM [redacted] ASKING WHERE MY HUSBAND HAD FILLED UP WITH GAS PRIOR TO HIM DROPPING THE VEHICLE OFF FOR SERVICE. ON THE MORNING OF JULY 16, 2014 I NOTICED 2 DENTS IN THE SAME AREA ON MY CORNER OF MY PASSENGER SIDE DOOR. I CALLED THE DEALERSHIP AND LEFT A MESSAGE FOR [redacted] OR WHOMEVER DEALT WITH THESE COMPLAINTS. AS I WAS EXPECTING A FOLLOW UP PHONE CALL FROM [redacted] FROM THE GET GO, WHICH I NEVER RECEIVED. WITH HIS LACK OF CUSTOMER SERVICE, I KNEW I WAS FIGHTING A LOSING BATTLE. I'VE REACHED OUT TO GM TO FINALLY BE ABLE TO HAVE MY CONCERNS DOCUMENTED. [redacted] STATES THAT I DIDN'T MAKE A COMPLAINT UNTIL 16 DAYS AFTER MY VEHICLE WAS PICKED UP SO HE WASN'T TAKING RESPONSIBILITY FOR THE DENTS. I TRIED TO REACH OUT TO HIM HE DIDN'T RETURN PHONE CALLS, HE DIDN'T EVEN RETURN FOR A RESOLUTION TO THE INITIAL PROBLEM. THEY TOOK PICTURES OF MY VEHICLE WE HAVE VIDEO, WHICH LUCKILY FOR ME SPECIFICALLY SHOWS THE AREA IN QUESTION, AND IT ISN'T DENTED! WE ALSO BROUGHT UP AN ISSUE WITH THE REAR DOOR, WHICH WASN'T FIXED. I WOULD LIKE TO HAVE THE DAMAGE THAT THIS DEALERSHIP CAUSED TO MY VEHICLE FIXED. IT'S ONLY RIGHT. I AM DISAPPOINTED IN MY TREATMENT. IT'S UN-AMERICANDesired Settlement: THERE IS NOTHING THAT CAN BE DONE OR AT LEAST NOT TO MY KNOWLEDGE OF MY VEHICLE BEING DRIVEN IMPROPERLY. HOWEVER THESE DENTS NEED TO BE FIXED. IT IS NOT FAIR TO HAVE TO DEAL WITH THESE ISSUES WHEN ENTRUSTING A CERTIFIED DEALER WITH YOUR VEHICLE. I WOULD PREFER TO HAVE THEM FIXED ELSEWHERE, PREFERABLY A PAINT-LESS DENT REMOVAL COMPANY. MY VEHICLE IS BRAND NEW I WOULD LIKE TO KEEP THE FACTORY PAINT JOB IF AT ALL POSSIBLE. I WILL BRING MY VEHICLE TO ANOTHER DEALER TO HAVE OTHER ISSUE'S FIXED.

Business

Response:

Our service manager is out of the office August 7th and 8th. I will get the details to this request and update the file.

Thanks for notifying us.

Business

Response:

[redacted] ( Service Manager at Leson Chevrolet) contacted Ms. [redacted] on August 12th. [redacted] made arrangements with Ms. [redacted] and the Dent-less repair company to repair her vehicle at no charge.

[redacted] provided Ms. [redacted] with owner's phone number to schedule at her convenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10163328, and find that this resolution is satisfactory to me.

Review: On August 27th, 2015 I called in and scheduled a 30,000 for an early Morning appointment. I brought the car, checked in with Ms Angela and was told I would receive a call when the car was ready. I knew from the hours of operation to return before 4pm. I returned roughly 3:30pm. I saw my car was parked. At this point I had not received a call to come pick up my car that is now parked outside the service center. I enter the service shop. I go to the cashier. I get the bill. I ask, "So it all looks good?" she says, yes. I looked over the bill and looked for Recommendation for further maintenance. There are none. I asked the cashier, did they mention any future recommended maintenance?" She said, No, they didn't tell me anything." They just said its ready to go. I was handed my keys and I proceeded to walk to my car and then later get in to very hot car which tells me, the car was parked there for an extended time period. But, I disregard the concern and head to the gas station on the other side of the expressway. There I notice the Oil Life Indicator has not been reset. I get this; I just paid $700.00 dollars for an extensive service. The tech just forgot. So, I reset it myself. I proceed to reset the fuel efficiency and odometers to keep track of mileage and fuel efficiency. This is just something I like to do. I notice that the Tire Sensors are all reading different PSI's. (27, 28, 30, 33) Now, this concerns me. I look at the bill an see that Check Tire Pressure is listed as the LABOR I was charged for. I step out of the car and check the tires. The tires have not been rotated. I am nearly overwhelmed with concern. The 3 things that I can see as a driver have not been completed. And I paid a significant amount to ensure that these items are taken care of.I returned to the shop. I asked for a Manager. 2 gentlemen asked me how they can help. I expressed my concerns. And one of the gentlemen identified himself as the service technician that completed the work. He then asked me to trust, and said, "Trust me, I did the work. I can even show you all the empty boxes." I think to myself that even showing me empty boxes proves nothing. I asked about the 3 items that I can clearly see were not completed. There is no trusting you when I know that the work was not completed. The service technician looked over my shoulder as I pointed out which items I am referring too. In regards to the Tire Pressure, he tells me, "That's on me. Sometimes my electronic gauge acts up." when I indicate the oil life sensor, he says, "Oh yeah, I forgot to reset it, but trust me, it was done." I then look at the paper and then look over at my tires and mention the tire rotation that was clearly not done. Now, remember that I have no recommendations on the bill. The technician goes on to tell me, Oh, we didn't rotate the tires because of the Low Tread." And then the service technician proceeds to tell me that new brakes are required within 1000 miles and the tires should probably be replaced sooner than that. So, I am standing there stunned. The answers provided have only created more concern and distrust. The other gentlemen said let me take care of the tire pressure and I handed him the keys and he filled up my tires. The explanation continued and there was a statement from the service technician, "And I don't want to get in trouble." and then another statement about, I was rushing to get the car out."I over-empathized with the service tech. I was sympathetic to the situation and I did not demand to talk with a manager at that time. SO when my car was returned, I left the center stunned and feeling ripped off. Of the 3 items I can verify and see that they were not completed, on the bill that I paid in full, because the trust the service center reputes, the 3 items are NOT complete and confirmed as incomplete by the service technician and yet I was charged for them. There is a complete Breach of Trust concerning the services I paid for and I was compelled to take further action. I couldn't shake the feeling. I knew that I would pay a premium for work done. But what did I pay for. I pay the higher premium because it keeps all of my records at the same location with an Authorized Dealer and Certified Technicians. We purchased new, bring the cars in for regular maintenance, and trade-in when the time and situation calls for it. I think that is the epitome of what is a loyal customer. But I can't shake the feeling; am I being ripped off? Is customer loyalty being taken advantage of? The estimated 30,000 mile maintenance for this region is $190. And I paid $700+ for what? After leaving the dealership and feeling ripped off I called the service center. I left a message for Tim. And then called back to speak with Angela. Ms Angela said she would speak with the service tech and get back to me. I later received a call from Angela that proposed I bring the car in for a check and verification of work done. I have a busy schedule and do not want to take additional time out of MY schedule to support Chevy's attempt to make it right. Where is my compensation for the additional time? Who is supporting my time bringing the car in for verification? Wasn't that what the scheduled appointment and premium service fee with certified technicians is for?Angela even offered to send a car out and provide a rental for the time I am without a car; this was a very generous offer. However the heart of the matter, my distrust with the service provided would not be remedied by sending it back to the same center that was the source of doubt. I voiced my concern and Angela mentioned that she was not sure how else to assist me and that she would have a service manager contact me. This was Tuesday after the long weekend. I said OK, and before hanging up I confirmed, "SO I should expect a call from a Service Manager?" And the answer was a polDesired Settlement: Work that was not completed should be refunded, outright. The remaining bill will be refunded. The repayment is contingent on the process below. The work listed on the labor completed will be verified by a trusted certified mechanic of my choosing. At which, point the labor that is verified will be paid for at the local average amount, not including the marked-up premium.

Business

Response:

Tim C[redacted], Service Manager at Leson Chevrolet is contacting the customer today 09/23/2015 to discuss the details.