Thank you for this important feedbackI'm afraid that our employee may have improperly dealt with this situationI will be happy to assist youI understand that you bought this product thinking it would kill your cell phone signal.1- please note that a cell phone is not a proper tool for measuring shielding performanceI realize that your phone offers a dB signal strength feature, but these are notoriously poor indicators of signal strengthYou will generally see no change until the signal is almost completely eliminatedSee [redacted] for a more complete discussionPlease use an RF field strength meter to measure and you will easily see the shielding performanceOur fabric provides dB (97% reduction) which is easily seen when using a proper meterIf your goal is to kill the phone signal so that it does not receive a call, you will not be able to do that with a shielding fabric as you will need dB or better to accomplish this, see [redacted] May I also ask, How could you see the phone's signal strength indicator when the phone was wrapped up in the shielding fabric?2- as our products are laboratory tested for performance, we have full confidence that they do exactly what we say they doNote that we do not promise that this material will kill a cell phone connectionAlso, please note that you must use a valid test method, as stated above.3- we do have a published return policy which can be seen here (and is linked to from the shopping cart): [redacted] We do not normally accept returns on cut goodsEven so, I understand that an exception was made and you were offered a partial refund if you returned the material in new conditionThis offer still stands for days after purchase date.I realize that sometimes there can be a difference between a customer's expectations and the reality of what a product can and cannot doAs our products are highly technical, we encourage customers to contact us before making a purchase so that we can help the customer achieve his goals with the proper materials and methodsPlease let us know how we can assist you further
Thank you for this important feedbackI'm afraid that our employee may have improperly dealt with this situationI will be happy to assist youI understand that you bought this product thinking it would kill your cell phone signal.1- please note that a cell phone is not a proper tool for measuring shielding performanceI realize that your phone offers a dB signal strength feature, but these are notoriously poor indicators of signal strengthYou will generally see no change until the signal is almost completely eliminatedSee [redacted] for a more complete discussionPlease use an RF field strength meter to measure and you will easily see the shielding performanceOur fabric provides dB (97% reduction) which is easily seen when using a proper meterIf your goal is to kill the phone signal so that it does not receive a call, you will not be able to do that with a shielding fabric as you will need dB or better to accomplish this, see [redacted] May I also ask, How could you see the phone's signal strength indicator when the phone was wrapped up in the shielding fabric?2- as our products are laboratory tested for performance, we have full confidence that they do exactly what we say they doNote that we do not promise that this material will kill a cell phone connectionAlso, please note that you must use a valid test method, as stated above.3- we do have a published return policy which can be seen here (and is linked to from the shopping cart): [redacted] We do not normally accept returns on cut goodsEven so, I understand that an exception was made and you were offered a partial refund if you returned the material in new conditionThis offer still stands for days after purchase date.I realize that sometimes there can be a difference between a customer's expectations and the reality of what a product can and cannot doAs our products are highly technical, we encourage customers to contact us before making a purchase so that we can help the customer achieve his goals with the proper materials and methodsPlease let us know how we can assist you further