Let's Get Stoned, Incorporated

Clearly, from pictures provided you can see that the grain does not flow in the opposite directionCustomers argument is incorrect because they were present at the custom layout on the quartziteWe took the actual template that was made in their home and laid it directly onto the stone with the customer, we traced the countertop with themAny and all concerns should have been discussed at this time and is the entire reason for this layoutThere were no surprisesDemanding money after the installation is unreasonable and unvalidated in this caseAlso please see the attached sign off of job installation and satisfactionSincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: All we are looking for is what we orderedThe drawing referenced and attached by LGS in their response to Revdex.com does not have radius corners because we did not want radius corners nor did we order radius cornerWe came into the showroom and met with a sales representative named Jordan where we finalized the color, edge and corners by us and him from showroom samplesHe did however seem preoccupied with discussing personal matters about his girlfriend, little brother and the blind shop next store, which he claimed he ownedThis is not our first time buying graniteWe have used [redacted] in the past multiple times in the recent pass, and have never had an issue with edge or corner designLGS even describes in their response "Customer provided a detailed layout of the countertops to LGS with no specification of radius corners"This again is because I did not want radius cornersI did not tell the installer I wanted radius cornersThat statement is completely and fabricatedThe bottom line here is that we ordered the [redacted] with degree corners on the day we came in the storeWhen the installer came to take the template I did not say I wanted radius cornersI signed a drawing that showed square degree cornersObviously, the owner is not trying to conclude this amicably, and I am not getting into a who can discredit whoWe want what we orderedThat’s it

Customer ordered [redacted] through LGS and placed a deposit for the orderCustomer provided a detailed layout of the countertop to LGS with no specification of corner radiusCountertops did not just arrive with rounded cornersWe sent our best installation expert, Tino, to template the kitchen prior to fabricationTino made the template and asked if the customer wanted the quartz radius to be cut the same way as the existing counters [redacted] replied with yesQuartz was cut according to the clients requestsAt no given time did the client mention degree angles to our installerCustomer signed off on templatePlease see attached copies of all documentation provided to LGS with signatures Customer refused quartz during installHe came into the showroom and spoke directly to me, AnyaAt no given time did I gang up on himThis is a major exaggeration on customers behalfI did however tell him this is not our fault that he failed to specify the desire for the corners to our installation teamCustomer admitted that he did not communicate to our installer this important factHe claims that he communicated it to Jordan when he placed the orderJordan does not remember this and it is not written in the purchase orderWe gave the customer an option to accommodate his requests by reducing the island 1.5” on two sides and ½” on the overhang on countersCustomer was unhappy with this and requested that we give him $off the balance to make him feel like he was getting somethingI explained that this is not our fault and we are already taking a loss by refabricating and reinstalling materialHe was insistent and in the end against my agreement, the “aggressive” father agreed to take off $for the reduced island size to make customer happyCustomer came back later that day with his wife [redacted] lost her cool and started hissing and yelling at our staffShe was especially verbally aggressive towards Eric who is an elderly man which is not in the best health himselfWe have everything recorded in our camera system and multiple witnesses that can attest to the facts Per customers request we installed quartz on 5/Customer called later that day to complain about some inclusions in the material [redacted] warranties their materialIf there truly are inclusions in the quartz they are willing and able to come and inspect it and replace if neededIf they find a significant imperfection, [redacted] will replace the stoneThere is a problem with this howeverThe customer refused to pay the balance for the material we installedAfter numerous attempts to contact the customer we have filed with the court [redacted] representatives will not warranty the material unless the balance has been paidI will be more than happy to provide client with proper resources in order to get that taken care of once the balance is clearedThis may be a good way for the client to get the replacement island that they are looking to get There was no mention of buff marks or edge imperfection during our conversations with clientWe take pride in our work and if this was so we would have come out and smoothed the stone outUnfortunatly, lack of communication is the fault of the customer on getting this resolved In order for us to help accommodate the customers’ requests we need final payment dueOtherwise we will see the client in court Thank you, Anya R***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Look, obviously this will go on forever because LGS is not accepting the fact that they did not fabricate my countertops to the specifications that were contractedUnfortunately their demeanor up to this point has not been conducive to serve any amicable resultAll we are looking for is what we purchasedI am not hearing any words of resolution from any of their responses I would be glad to pay them for what I owe if they would replace the kitchen island with a slab that is of the dimensions that I contracted and without flawsThis has been a tiring and stressful situation that LGS has put my wife and myself throughWe are willing to accept the other wall perimeter countertops being shorter than our original countertops, but not the islandRegards, [redacted]

The slab of granite was simply reversedThere is no disputing this factI have attached photos showing this This is a two level countertopThe grain was supposed to go in the same direction for both levels, but the installers mistakenly reversed the top pieceIt was a very simply mistake they madeYou can clearly see this by looking at the photosThe pattern on the lower level is the exact opposite direction of the upper level When we purchased the granite at the store, the salesman, Adam, as well as the gentleman that was to cut the stone, specifically stated that it is critical that the granite is all going in the same directionIn addition, they came out to our house and completed a template of the exact layout of the graniteThe salesman, then had us back to the store to review it & once again the template showed (& they pointed out) the pattern of both levels was to go in the same direction “Let’s Get Stoned” indicated in their response that we are disputing the variations in the stoneThat is not the issueAgain, it is simply that the installers inadvertently reversed the top piece & therefore the pattern is completely backwards We had another granite shop owner out to look at the installation & he too agreed it was simply that the installer mistakenly installed it in reverseThis is the owner of a very reputable local granite company that has been in business for many yearsHe explained that the upper piece simply needs to be removed, reversed & reinstalled for it to be done correctly We are very reasonable, understanding people & are not looking for anything but to have the problem resolvedWe mentioned to “Let’s Get Stoned” if they weren’t interested in fixing the problem (that is, removing, reversing & re-installing the upper piece) that we would be ok with a creditHowever, “Let’s Get Stoned” would not work with us in any regard We paid over $4,for the granite & installation, which on a fixed income is a lot of money for usAgain, we just simply want to be made whole and are not looking for anything more If you review our names we have never made a Revdex.com complaint and we are almost in our 70'sMy husband is a retired Federal Government employee of many yearsWe just feel strongly about this & I know Revdex.com is a reputable company who stands behind consumers & fights for them in matters like this I truly do thank you for your time & immediate consideration with this matter Sincerely, [redacted]

Please see attached package that was sent over previously to the credit card companyIn an attempt to not pay for the granite they already stopped payment on $2193.
We steel disputing it
This second desperate attempt to recieve money back is un validatedThere is nothing
wrong with the job that we did and the grain flows beautifullyWe will not refund anything
This customer did a layout with a template directly on the granite themselvesThey approved the fabrication of the stone and signed off on this. Please see attachedThe entire point of layout is to see the way that it will look installed
They also signed off on the job being complete and satisfactoryIf tney were not happy with the grain flow why sign off that they were satisfied after install?
Please request the customer provide pictures with what they are referring to as "incorrect"This way we can clarify once again there is nothing wrong and stop wasting everyone's time
Best regards
Eric R***
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
All we are looking for is what we orderedThe drawing referenced and attached by LGS in their response to Revdex.com does not have radius corners because we did not want radius corners nor did we order radius corner. We came into the showroom and met with a sales representative named Jordan where we finalized the color, edge and corners by us and him from showroom samplesHe did however seem preoccupied with discussing personal matters about his girlfriend, little brother and the blind shop next store, which he claimed he ownedThis is not our first time buying graniteWe have used *** *** *** *** in the past multiple times in the recent pass, and have never had an issue with edge or corner designLGS even describes in their response "Customer provided a detailed layout of the countertops to LGS with no specification of radius corners"This again is because I did not want radius cornersI did not tell the installer I wanted radius cornersThat statement is completely and fabricatedThe bottom line here is that we ordered the *** with degree corners on the day we came in the storeWhen the installer came to take the template I did not say I wanted radius cornersI signed a drawing that showed square degree cornersObviously, the owner is not trying to conclude this amicably, and I am not getting into a who can discredit whoWe want what we orderedThat’s it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
Look, obviously this will go on forever because LGS is not accepting the fact that they did not fabricate my countertops to the specifications that were contracted. Unfortunately their demeanor up to this point has not been conducive to serve any amicable result. All we are looking for is what we purchasedI am not hearing any words of resolution from any of their responses I would be glad to pay them for what I owe if they would replace the kitchen island with a slab that is of the dimensions that I contracted and without flawsThis has been a tiring and stressful situation that LGS has put my wife and myself throughWe are willing to accept the other wall perimeter countertops being shorter than our original countertops, but not the islandRegards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
Look, obviously this will go on forever because LGS is not accepting the fact that they did not fabricate my countertops to the specifications that were contracted. Unfortunately their demeanor up to this point has not been conducive to serve any amicable result. All we are looking for is what we purchasedI am not hearing any words of resolution from any of their responses I would be glad to pay them for what I owe if they would replace the kitchen island with a slab that is of the dimensions that I contracted and without flawsThis has been a tiring and stressful situation that LGS has put my wife and myself throughWe are willing to accept the other wall perimeter countertops being shorter than our original countertops, but not the island.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***
I am rejecting this response because:
All we are looking for is what we orderedThe drawing referenced and attached by LGS in their response to Revdex.com does not have radius corners because we did not want radius corners nor did we order radius corner. We came into the showroom and met with a sales representative named Jordan where we finalized the color, edge and corners by us and him from showroom samplesHe did however seem preoccupied with discussing personal matters about his girlfriend, little brother and the blind shop next store, which he claimed he ownedThis is not our first time buying graniteWe have used *** *** *** *** in the past multiple times in the recent pass, and have never had an issue with edge or corner designLGS even describes in their response "Customer provided a detailed layout of the countertops to LGS with no specification of radius corners"This again is because I did not want radius cornersI did not tell the installer I wanted radius cornersThat statement is completely and fabricatedThe bottom line here is that we ordered the *** with degree corners on the day we came in the storeWhen the installer came to take the template I did not say I wanted radius cornersI signed a drawing that showed square degree cornersObviously, the owner is not trying to conclude this amicably, and I am not getting into a who can discredit whoWe want what we orderedThat’s it

Please see attached package that was sent over previously to the credit card companyIn an attempt to not pay for the granite they already stopped payment on
$2193.
We steel disputing it
This second desperate attempt to recieve money back is un validatedThere is nothing wrong with the job that we did and the grain flows beautifullyWe will not refund anything
This customer did a layout with a template directly on the granite themselvesThey approved the fabrication of the stone and signed off on this. Please see attachedThe entire point of layout is to see the way that it will look installed
They also signed off on the job being complete and satisfactoryIf tney were not happy with the grain flow why sign off that they were satisfied after install?
Please request the customer provide pictures with what they are referring to as "incorrect"This way we can clarify once again there is nothing wrong and stop wasting everyone's time
Best regards
Eric R***
General Manager

Clearly, from pictures provided you can see that the grain does not flow inthe opposite directionCustomers argument is incorrect because they werepresent at the custom layout on the quartziteWe took the actual template thatwas made in their home and laid it directly onto the stone with the customer, wetraced the countertop with themAny and all concerns should have been discussedat this time and is the entire reason for this layoutThere were no surprises.Demanding money after the installation is unreasonable and unvalidated in this case.Also please see the attached sign off of job installation and satisfaction.Sincerely

Lgs fabricated stone to customers specification which customer signedLgsrefabricated stone per customers request and agreementCustomer has merchandiseand is utilizing it while refusing to payLgs is taking customer to court

The slab of granite was simply reversedThere is no disputing this factI have attached photos showing this
This is a two level countertopThe grain was supposed to go in the same direction for both levels, but the installers mistakenly reversed the top pieceIt was a very simply mistake they madeYou can clearly see this by looking at the photosThe pattern on the lower level is the exact opposite direction of the upper level
When we purchased the granite at the store, the salesman, Adam, as well as the gentleman that was to cut the stone, specifically stated that it is critical that the granite is all going in the same directionIn addition, they came out to our house and completed a template of the exact layout of the graniteThe salesman, then had us back to the store to review it & once again the template showed (& they pointed out) the pattern of both levels was to go in the same direction
“Let’s Get Stoned” indicated in their response that we are disputing the variations in the stoneThat is not the issueAgain, it is simply that the installers inadvertently reversed the top piece & therefore the pattern is completely backwards
We had another granite shop owner out to look at the installation & he too agreed it was simply that the installer mistakenly installed it in reverseThis is the owner of a very reputable local granite company that has been in business for many yearsHe explained that the upper piece simply needs to be removed, reversed & reinstalled for it to be done correctly
We are very reasonable, understanding people & are not looking for anything but to have the problem resolvedWe mentioned to “Let’s Get Stoned” if they weren’t interested in fixing the problem (that is, removing, reversing & re-installing the upper piece) that we would be ok with a creditHowever, “Let’s Get Stoned” would not work with us in any regard
We paid over $4,for the granite & installation, which on a fixed income is a lot of money for usAgain, we just simply want to be made whole and are not looking for anything more
If you review our names we have never made a Revdex.com complaint and we are almost in our 70'sMy husband is a retired Federal Government employee of many yearsWe just feel strongly about this & I know Revdex.com is a reputable company who stands behind consumers & fights for them in matters like this
I truly do thank you for your time & immediate consideration with this matter
Sincerely,
*** ***

The crews are very professional on the installations and make sure everything is perfect and the customer is satisfied

Clearly, from pictures provided you can see that the grain does not flow in
the opposite directionCustomers argument is incorrect because they were
present at the custom layout on the quartziteWe took the actual template that
was made in their home and laid it directly onto the stone with the customer, we
traced the countertop with themAny and all concerns should have been discussed
at this time and is the entire reason for this layoutThere were no surprisesDemanding money after the installation is unreasonable and unvalidated in this caseAlso please see the attached sign off of job installation and satisfactionSincerely