LetGo

We were sorry to hear that this user had a negative experience on letgoWe conducted an internal investigation in our database and found that the user only had one discarded itemAfter further inquiry, we found that the user had two accountsWhen an image is posted multiple times, one remains live while the duplicates are discardedOne of the accounts was deleted on March **, 2017, pursuant to the user’s request, and the second account is still activeWe re-listed the item for the user and explained to her what had happenedWe apologize if our level of service failed to live up to her expectationsLetgo uses a world leading customer service software and retains all records of inquiries and requests we receiveWe are able to provide additional records and information, if needed.Regards,David L***General Counselletgo

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It took a dozen emails and messages to complete the requested account deletion, and still several days to complete the request. Regardless of the delay, it also took several emails and this complaint to get the company to stop deleting my items. There were three items that were continuously deleted every time I posted it. None of these items or the second account was created until several days AFTER the request to delete the first account. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Thank you for allowing us the opportunity to respond to your concerns.We confirm that we received an inquiry from *** *** via the appShe submitted an inquiry via the letgo app under the subject “Edit or Delete Profile.” Because of the high volume of inquiries we receive, various automated
responses are sent to users from our customer service management systemIn this case, the system sent *** *** an automated response (of which we can submit a copy upon request) asking her to confirm her request to delete the account This is a common practice in the industry since frequently users submit requests under this subject that can be solved by editing a profile or making other changes to the accountHad *** *** replied to that email confirming her desire to delete the account, letgo would have promptly deleted her account. In this case, however, *** *** did not respond to that email and her customer service ticket was closed automatically after four days without further action on our part Upon investigating this matter, and since *** *** has now confirmed (through the NY Revdex.com) that she wishes to delete her account, we have proceded to delete her user account with letgo She should no longer receive emails or communications from the app or our other users.We hope this resolves *** ***’ concerns and we regret any inconvenience this may have caused

Revdex.com:At this time, my complaint, ID *** regarding Ambatana Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

We were sorry to hear that this user had a negative experience on letgo. We conducted an internal investigation in our database and found that the user only had one discarded item. After further inquiry, we found that the user had two accounts. When an image is posted multiple times, one remains...

live while the duplicates are discarded. One of the accounts was deleted on March **, 2017, pursuant to the user’s request, and the second account is still active. We re-listed the item for the user and explained to her what had happened. We apologize if our level of service failed to live up to her expectations. Letgo uses a world leading customer service software and retains all records of inquiries and requests we receive. We are able to provide additional records and information, if needed.Regards,David L[redacted]General Counselletgo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It took a dozen emails and messages to complete the requested account deletion, and still several days to complete the request. Regardless of the delay, it also took several emails and this complaint to get the company to stop deleting my items. There were three items that were continuously deleted every time I posted it. None of these items or the second account was created until several days AFTER the request to delete the first account. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]