Lets Bag It

Hello [redacted], thank you for understanding. This is my policy and all stores including department stores have rules and policies that they adhere to. Please note, The bag that I am allowing you to get a credit on is a bag, that if was not sold, would have been marked down because I have already...

shopped spring for [redacted] and that bag is NOT going forward. So I am bending the rules by talking back a bag that I will have to mark down. I cannot see the date that you purchased the bag, but I actually own that myself, I love it. I am also pretty sure I sold that bag to you, because there were two and I took one for myself. At any rate, I will give you a full merchandise credit towards anything in Lets Bag it. That includes bags, wallets, giftware, cellphone cases etc. (it does not include anything on the Lets Accessorize part as that is a separate [redacted] as you know). You can also break it up and use for gift certificates to give friends for birthday, Christmas, etc. Thank you for understanding my policy. I will be in Wednesday-Saturday this week. I have to take my son for an dentist appt and I do carpools for baseball, So if you would like to deal with me directly, please call ###-###-#### before you come and I will make sure I am there to help you. I am glad we were able to resolve this. Kindest regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
To claim that the choice not to refund my money as a one-time gesture would anger her customers is inaccurate, dishonest and flawed for the following reasons: 1. as she has stated, she has been in business for 16 years, such a decision does not require justification from an [redacted]; 2. customers would not know of her decision if she elected to tell them which is counterproductive and counter intuitive; 3. if for some unforeseen reason, one customer were learn of the decision, I am 100% certain, as someone who works in customer service industry, aiming for high customer satisfaction is only likely to bring in new customers because such a gesture is evidence that she values customer satisfaction and does not depend upon rhetoric alone.  The decision is ultimately hers, she has made it, and I respect it.I fully understand and respect the choices available to me; possibly buy $250.00 dollars worth of t-shirts or explore other resources e.g. legal or otherwise. These circumstances are not a win-win for either of us, but it is her prerogative to run her business as she sees fit.In closing, I would like to reiterate, this is poor customer service.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: On December [redacted], I visited the Lets Bag It shop, located in [redacted] on [redacted] and purchased a small black purse. During the transaction, the woman who processed the transaction asked if the purse was a gift and I said that it was. She proceeded to create a gift receipt in the event it needed to be returned. She told me that if anything were wrong, to simply bring it back. The following day, I meet with the father of the girl who I bought the purse for. He strongly advised that I buy clothes and not a purse. Later that day, he and I took the purse back to the store. I explained to the young lady working behind the counter that the gift was for a young lady who did not live in New York. I explained that I was a loyal customer of Lets Accessories, which shares the same shop space, and that under normal circumstances, I would recognize the store policy of no returns, and asked for a one-time consideration. She told me that she would take my information but did not believe the woman would grant an exception. I left my name and telephone number in the hopes the [redacted] would return my call; no call came. On December [redacted] and [redacted], I visited the store to speak to someone, left my information and was told yet again, the [redacted] is less inclined to offer an exception. I called and left messages none of which were ever returned. I have chosen to file a complaint because I believe that the way this matter was handled is poor and unethical. It seems unfortunate to lose a loyal customer and jeopardize a small business reputation by not returning a customers call and/or granting a simple one-time request.Thanks you for your attention in this matter.Desired Settlement: Perhaps in the rush of the holidays people were too busy to respond to my inquiries. Now that we are in a new year, I would like to deal directly with the [redacted] to resolve this matter quickly and amicably.

Business

Response:

Hello [redacted], thank you for understanding. This is my policy and all stores including department stores have rules and policies that they adhere to. Please note, The bag that I am allowing you to get a credit on is a bag, that if was not sold, would have been marked down because I have already shopped spring for [redacted] and that bag is NOT going forward. So I am bending the rules by talking back a bag that I will have to mark down. I cannot see the date that you purchased the bag, but I actually own that myself, I love it. I am also pretty sure I sold that bag to you, because there were two and I took one for myself. At any rate, I will give you a full merchandise credit towards anything in Lets Bag it. That includes bags, wallets, giftware, cellphone cases etc. (it does not include anything on the Lets Accessorize part as that is a separate [redacted] as you know). You can also break it up and use for gift certificates to give friends for birthday, Christmas, etc. Thank you for understanding my policy. I will be in Wednesday-Saturday this week. I have to take my son for an dentist appt and I do carpools for baseball, So if you would like to deal with me directly, please call ###-###-#### before you come and I will make sure I am there to help you. I am glad we were able to resolve this. Kindest regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To claim that the choice not to refund my money as a one-time gesture would anger her customers is inaccurate, dishonest and flawed for the following reasons: 1. as she has stated, she has been in business for 16 years, such a decision does not require justification from an [redacted]; 2. customers would not know of her decision if she elected to tell them which is counterproductive and counter intuitive; 3. if for some unforeseen reason, one customer were learn of the decision, I am 100% certain, as someone who works in customer service industry, aiming for high customer satisfaction is only likely to bring in new customers because such a gesture is evidence that she values customer satisfaction and does not depend upon rhetoric alone. The decision is ultimately hers, she has made it, and I respect it.I fully understand and respect the choices available to me; possibly buy $250.00 dollars worth of t-shirts or explore other resources e.g. legal or otherwise. These circumstances are not a win-win for either of us, but it is her prerogative to run her business as she sees fit.In closing, I would like to reiterate, this is poor customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,