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Let's Go Driving School

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Let's Go Driving School Reviews (3)

5 Reasons to Choose Let's Go Driving School
1. Flexible with scheduling and cancellation of driving lessons. (I had to cancel a few scheduled lessons on short notice and was not charged.)
2. Great communication: my instructor Abdul was easy to reach by text and always responded quickly.
3. I'm a "late bloomer" (older learner) and so took a few more lessons that a typical student to feel comfortable taking my G2 road test. Abdul was incredibly patient and easy to get along with, even when I was stressed out, lol.
4. As a woman, I was impressed by the professionalism and courtesy I was shown. I have taken driving lessons a few times in the past and did not feel as comfortable with other male driving instructors.
5. Abdul has a calm, even-tempered, confidence-evoking presence; his quick reflexes, experience, and knowledge of the finer points of learning to drive were pure gold!

Review: I paid in full for a driving package for $520 which includes 10 (1 hour) driving courses, 5 hour class certificate, and road test appointment with car for test. When trying to contact the business to schedule appointments they never answer their phones, not even with the alternative numbers provided. The business has been shutdown and they have failed to notify any of their paying customers. After several attempts to contact this business, the times that someone picked up, the person was rude, and did not listen to my concerns. They brushed me off, hung up and told me to call at a later time preferably after business hours- 9pm.

So far I took 7 classes and 5 hour certificate. Due to miscommunication with this business my money is lost, I am unable to schedule any other driving appointments, and have no clue as to they will offer me a car for the driving exam as stated in the agreement. Because they have not completely offered the services I had paid in full, and therefore owe me $165.Desired Settlement: I would like to get refund from the services they failed to complete $165 out of $520 paid.

Consumer

Response:

At this time, I have been contacted directly by Let's Go Driving School regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Hello [redacted],Thank you for following up with me regarding the complaint I filed against Lets Go Driving. As of today my complaint has not been resolved. A few weeks ago someone from the company contacted me by phone, although not regarding the complaint, but instead to ask why I had cancelled my driving exam. I informed the lady I spoke with that I was not honored my 3 remaining hours of driving classes and therefore was not prepared to take the exam. The lady advised me to send a text message to the person in charge of Lets go Driving, so I did and sent the following message: "As per my conversation with Carmen this morning I am writing to notify you that I cancelled my driving exam because I have not fulfilled my remaining hours of driving classes. I would like to complete my remaining hours as well as reschedule the exam. I paid 520.00 in full cash for the driving package." I have not received any communication after this message sent. Once again, my complaint has not been resolved. Thank you, [redacted] ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid $105($75 for vehicle rental + $30 for booking an urgent driving test) to arrange a road test . I was away from June * to *, 2013 and asked for a driving test outside this period. The driving school was never in touch (i did not receive a call nor voice message), and when I called to enquire about my road test on June [redacted], I was told it had been booked for June *, 2013. I was never informed that it was booked, the school usually calls with appointments and calls again a day before to remind customers of appointments. I never got a call nor a reminder call or I would have told them the date was unsuitable. I was told they sent an email, I did not receive any email to this effect. There was never a call on the day of the test to enquire about my whereabouts if indeed they booked the test and I was meant to have used their car for the test. The school has never sent me an e mail before and that is not their mode of communication at least with me. When I then complained that they had booked it in the wrong time period and never even contacted me, I was told that I would get a refund for the vehicle rental but not for the test as they had booked it. I responded that booking a test in my name without informing me was not a valid service. The school has refused to pay me the full amount and are insisting on sending a check for the vehicle rental only. I was assured that if they were unable to arrange my road test within my specified timeline, I would be issued a refund.Desired Settlement: I would like a full refund of $105

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Let's Go Driving School has been resolved.

Just to update you that my complaint against lets go driving school was resolved today. the owner was away and on her return issued me a full refund. can this be updated on your system. it took a while but at least it is resolved. the complaint number was ID [redacted]

(By clicking "OK", your complaint will be closed as Resolved.)

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Description: DRIVING INSTRUCTION

Address: 1390 Prince of Wales Drive, Dover, Massachusetts, United States, 02030-2259

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