Letterman's Blue Print & Supply Company

Mr. [redacted] signed up with Spring-Green Lawn Care services on 5/12/15. When a customer signs up, they are sent a confirmation letter stating the services ordered along with our company policies. One of the policies listed on the letter is our services are continuous season to season, unless we are...

notified differently. This original confirmation letter along with every invoice (left at the customer door each visit) states this policy as well. In addition, in November and in February, we mail out renewal letters reminding the customers of the auto renewal policy. These letters come in an envelope that states NOTICE OF SERVICE CONTINATION: ATTENTION YOUR SPRING-GREEN SERVICE FOR THIS YEAR HAS BEEN SCHEDULED. PLEASE READ THE ENCLOSED INFORMATION FOR DETAILS. These letters were mailed on 11/17/15 and 1/20/16. We did not receive any cancellation notice from Mr. [redacted] until the day we did his lawn application. Mr. [redacted] called our office was very rude using abuse language on the phone with our customer service lady.Due to the fact that we did not we received a cancellation notice from Mr. [redacted] this season until his lawn visit was completed, we would settle for half of the disputed amount. However, we like to continue Spring-Green's good reputation which is why we will take care of the entire balance for Mr. [redacted].If there is any further questions, please feel free to contact me[redacted]Spring-Green Lawn Care