Letters Inc

Review: On July **, 2013, I paid to park my car in the BG CROSSING, INC. parking lot (License# [redacted]) located at [redacted] at 9:00am. When I went to pickup my car at 5:00pm I noticed the car had been hit on the front bumper. There is damage to the paint and the bumper is scratched and will need to be repainted. I brought this issue to the lot attendant and he suddenly forgot how to speak English. He did say to speak to the person who parked my car in the morning, that the morning parking attendant spoke English. I returned the next day and spoke with that person and he denied damaging my car. I asked for the lot manager and he provided my with a telephone number for a [redacted] who reportedly manages the lot. I called and left multiple messages; however [redacted] never returned my calls. I found the company that owns the Lot, which is Mastermind Ltd. I called the company and spoke with someone named [redacted] and she said that they owned the lot but someone else managed it. [redacted] gave me the same number which the parking attendant gave me. I called it again and left another message, yet nobody returned my call. I called back Mastermind Lts. regarding this issue and they are also not returning my calls. It has been over a week and I am unable to put in a claim with the company to resolve the damage to my car. This type of runaround is unacceptable and not the way to run a business. If the parking lot insists on having attendants park vehicles then they must be held responsible for any damage to those vehicles. There should always be a manager available who speaks English.consumer affairs complaint number [redacted]Desired Settlement: I would like to resolve this issue by having a professional body shop prepare an estimate for the damages and have BG CROSSING, INC. and/or Mastermind Ltd. pay for same.

Business

Response:

As per parking lot attendant #** ([redacted]), he received [redacted]'s car on July **, 2013 at BG Crossing, INC ([redacted]) with a minor scratch on the front bumper. As per company policy, [redacted] must inform supervisor of any damages on the car when accepting/receiving the car. [redacted] informed his supervisor [redacted] (Parking Lot attendant #*). [redacted] spoke with [redacted] regarding his car and explained to him that the car was received with the minor scratch on the bumper, therefore, it is not the responsibility of the parking lot attendant or the company.

Consumer

Response:

At this time, I have not been contacted by Mastermind, Ltd. regarding complaint ID [redacted].

Sincerely,