I have attached the correspondence between the complainant and our companyI have also attached a copy of the advertisement she is referring to in the complaint 0in;">In regards to the accusation of not stating an expiration date: As you can see, we clearly state that the tans must be used in daysIt is also our policy to tell our clients when their purchased packages expire, at the time of purchaseI explained, in my email response to her complaint, that all of our drastically reduced specials and promotions have shortened expiration dates and that all ads clearly state how long they have to use the tansOur clients are not required to purchase these promotions if they don't want to use the tans in the shortened amount of timeWhile we do not specify which bed the for $is in on the ad, it is clearly explained to the client when they come into the salon, prior to purchasingOur clients have the option of upgrading to better beds, but are most certainly not required to do soAs you can see in her original complaint to our company, she does not express that she had an issue with the price of the upgraded bed or that our ad did not specify which bed it was inIt is my belief that she added that to her complaint in an attempt to give it more substance, knowing that we have physical proof that we did in fact list the expiration dates for the tans on the cardWe chose not to honor the expired tansThe client was verbally abusive to our salon staff, going as far as standing at the counter, in front of numerous clients, yelling and demanding the owner's phone number and refusing to leave the storeI did remind her that she is not at all obligated to purchase our promotional specials if she does not want to be required to use her tans in such a shortened period of timePlease let me know if you need more information or if I need to supply any additional documentation for your perusalIf you could reply to this email so I know that you received it, that would be greatThank you! Thanks, Jennifer Lewis Brockman Inc, Levee Tan, Snap Fitness Executive Administrative Assistant (765)[email protected][email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read her response and she is, for lack of a better term, a liar There were emails and mailers AND print yellow ads on the counterIf it's their policy to tell clients when tans must be used, I was NEVER told that
Additionally, I am shocked at the level of deception this woman employs They have a video camera, I urge her to review the footage that day of my visit I yelled at NO ONE, wax not verbally abusive to ANYONE, I did NOT refuse to leave.
I simply asked for the owner's contact information/email, since she wouldn't speak to me on the phone while I was at her salon All of her accusations are baseless liesAs for the price discrepancy, I don't believe I had room to include that fraud/bait and switch- and to accuse me of adding that to pump up my claim, or give it more merit?! Did a business "professional" just tell a customer that?! The ad was, as I've always stated, very basic and it did NOT exclude the more expensive bed in dispute I brought up that very point at the time I purchased and the clerks refused to honor it, ask them, maybe they can remember that truth I was in a rush and just let the bait and switch go I shouldn't have ObviouslyThe owner of this business is incredibly unprofessional My next step is to include all Revdex.com correspondence to the Indiana Attorney Generals office She admitted pricing fraud in her "reply" to my complaint I know that defrauding customers is not taken lightly
Regards,
*** ***
I have attached the correspondence between the complainant and our company. I have also attached a copy of the advertisement she is referring to in the complaint.
0in;">In regards to the accusation of not stating an expiration date: As you can see, we clearly state that the tans must be used in 10 days. It is also our policy to tell our clients when their purchased packages expire, at the time of purchase. I explained, in my email response to her complaint, that all of our drastically reduced specials and promotions have shortened expiration dates and that all ads clearly state how long they have to use the tans. Our clients are not required to purchase these promotions if they don't want to use the tans in the shortened amount of time. While we do not specify which bed the 4 for $4 is in on the ad, it is clearly explained to the client when they come into the salon, prior to purchasing. Our clients have the option of upgrading to better beds, but are most certainly not required to do so. As you can see in her original complaint to our company, she does not express that she had an issue with the price of the upgraded bed or that our ad did not specify which bed it was in. It is my belief that she added that to her complaint in an attempt to give it more substance, knowing that we have physical proof that we did in fact list the expiration dates for the tans on the card. We chose not to honor the expired tans. The client was verbally abusive to our salon staff, going as far as standing at the counter, in front of numerous clients, yelling and demanding the owner's phone number and refusing to leave the store. I did remind her that she is not at all obligated to purchase our promotional specials if she does not want to be required to use her tans in such a shortened period of time. Please let me know if you need more information or if I need to supply any additional documentation for your perusal. If you could reply to this email so I know that you received it, that would be great. Thank you! Thanks, Jennifer Lewis
Brockman Inc, Levee Tan, Snap
Fitness Executive Administrative
Assistant (765)477-8267 [email protected] [email protected]
I have attached the correspondence between the complainant and our companyI have also attached a copy of the advertisement she is referring to in the complaint 0in;">In regards to the accusation of not stating an expiration date: As you can see, we clearly state that the tans must be used in daysIt is also our policy to tell our clients when their purchased packages expire, at the time of purchaseI explained, in my email response to her complaint, that all of our drastically reduced specials and promotions have shortened expiration dates and that all ads clearly state how long they have to use the tansOur clients are not required to purchase these promotions if they don't want to use the tans in the shortened amount of timeWhile we do not specify which bed the for $is in on the ad, it is clearly explained to the client when they come into the salon, prior to purchasingOur clients have the option of upgrading to better beds, but are most certainly not required to do soAs you can see in her original complaint to our company, she does not express that she had an issue with the price of the upgraded bed or that our ad did not specify which bed it was inIt is my belief that she added that to her complaint in an attempt to give it more substance, knowing that we have physical proof that we did in fact list the expiration dates for the tans on the cardWe chose not to honor the expired tansThe client was verbally abusive to our salon staff, going as far as standing at the counter, in front of numerous clients, yelling and demanding the owner's phone number and refusing to leave the storeI did remind her that she is not at all obligated to purchase our promotional specials if she does not want to be required to use her tans in such a shortened period of timePlease let me know if you need more information or if I need to supply any additional documentation for your perusalIf you could reply to this email so I know that you received it, that would be greatThank you! Thanks, Jennifer Lewis Brockman Inc, Levee Tan, Snap Fitness Executive Administrative Assistant (765)[email protected] [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read her response and she is, for lack of a better term, a liar There were emails and mailers AND print yellow ads on the counterIf it's their policy to tell clients when tans must be used, I was NEVER told that
Additionally, I am shocked at the level of deception this woman employs They have a video camera, I urge her to review the footage that day of my visit I yelled at NO ONE, wax not verbally abusive to ANYONE, I did NOT refuse to leave.
I simply asked for the owner's contact information/email, since she wouldn't speak to me on the phone while I was at her salon All of her accusations are baseless liesAs for the price discrepancy, I don't believe I had room to include that fraud/bait and switch- and to accuse me of adding that to pump up my claim, or give it more merit?! Did a business "professional" just tell a customer that?! The ad was, as I've always stated, very basic and it did NOT exclude the more expensive bed in dispute I brought up that very point at the time I purchased and the clerks refused to honor it, ask them, maybe they can remember that truth I was in a rush and just let the bait and switch go I shouldn't have ObviouslyThe owner of this business is incredibly unprofessional My next step is to include all Revdex.com correspondence to the Indiana Attorney Generals office She admitted pricing fraud in her "reply" to my complaint I know that defrauding customers is not taken lightly
Regards,
*** ***
I have attached the correspondence between the complainant and our company. I have also attached a copy of the advertisement she is referring to in the complaint.
0in;">In regards to the accusation of not stating an expiration date: As you can see, we clearly state that the tans must be used in 10 days. It is also our policy to tell our clients when their purchased packages expire, at the time of purchase. I explained, in my email response to her complaint, that all of our drastically reduced specials and promotions have shortened expiration dates and that all ads clearly state how long they have to use the tans. Our clients are not required to purchase these promotions if they don't want to use the tans in the shortened amount of time. While we do not specify which bed the 4 for $4 is in on the ad, it is clearly explained to the client when they come into the salon, prior to purchasing. Our clients have the option of upgrading to better beds, but are most certainly not required to do so. As you can see in her original complaint to our company, she does not express that she had an issue with the price of the upgraded bed or that our ad did not specify which bed it was in. It is my belief that she added that to her complaint in an attempt to give it more substance, knowing that we have physical proof that we did in fact list the expiration dates for the tans on the card. We chose not to honor the expired tans. The client was verbally abusive to our salon staff, going as far as standing at the counter, in front of numerous clients, yelling and demanding the owner's phone number and refusing to leave the store. I did remind her that she is not at all obligated to purchase our promotional specials if she does not want to be required to use her tans in such a shortened period of time. Please let me know if you need more information or if I need to supply any additional documentation for your perusal. If you could reply to this email so I know that you received it, that would be great. Thank you! Thanks, Jennifer Lewis
Brockman Inc, Levee Tan, Snap
Fitness Executive Administrative
Assistant (765)477-8267
[email protected]
[email protected]