Level Communications

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ The complainant states that he has been receiving unwanted telephone calls [redacted] is a common carrier that provides telecommunications services to other companies [redacted] itself did not initiate any of the calls to the complainant If the complainant desires further assistance, we request that he provide the specific ten-digit number that appears on his Caller ID in association with the unwanted calls Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) the telephone number is XXX-XXX-XXXXif level employs incompetent telecommunication people or services other agencies, then they need to be held reliable with the exception of being deployed in GERMANY during the WAR, I have resided in north Florida my entire lifenatural gas has never been an option for any residential homeowners

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ The complainant stated that she received unwanted telephone calls where the telephone numbers XXX-XXX-XXXX and XXX-XXX-XXXX appeared on her caller ID Level is a common carrier that provides telecommunications services to other companies The numbers in question are assigned to a Level customerWe have notified the customer that the numbers are being used improperly and requested that they take appropriate steps to prevent thisWe note that calls cannot be completed to either of these numbers Level found no evidence on its network of any calls originating from XXX-XXX-XXXXCalls were seen on the Level network associated with XXX-XXX-XXXX; however, network data indicates that the calls did not originate from the customer to which the number is assigned We note that changes in technology enable some callers to use caller ID to display a number that is not related to their assigned inbound numberTherefore the number displayed on Caller ID may be different from that of the telephone equipment from which the call was placed If the complainant has further concerns, we suggest that she contact the Government & Consumer Affairs Bureau of the Federal Communications Commission at http://www.fcc.gov/complaints Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for addressing this issue

An underlying service provider disconnected the telephone line in question by mistake At the customer’s request, credit is being processed for the charges related to this telephone number back to November 24, 2015, the date that the customer stated that the line was disconnected The customer can track the status of this request on the MyLevelcustomer portal or by contacting Customer Care at the number on his invoice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The complainant stated that he received unwanted telephone calls where the telephone number 979-399-appeared on his caller ID Level is a common carrier that provides telecommunications services to other companies Level itself did not initiate any of the calls to the complainant Level found no evidence on its network of any calls originating from the telephone number in question Changes in technology enable some callers to display numbers on Caller ID that are not related to their assigned inbound number Therefore the number displayed on Caller ID may be different from that of the telephone equipment from which the call was placedThis is sometimes referred to as “spoofing.” If the complainant has further concerns, we suggest that he contact the Government & Consumer Affairs Bureau of the Federal Communications Commission at http://www.fcc.gov/complaints

Level credited the [redacted] for the first early termination charge mentioned in the complaint [redacted] e-mailed [redacted] of the [redacted] on March 18, advising him that such amount would be credited In that e-mail, [redacted] also informed Mr [redacted] that she had been mistaken about the circuits being out of term and that the remaining point to point circuits which had not been terminated were still within their contracted Service Term which would not expire until 8/31/ She provided him with copies of the orders and the terms and conditions Thereafter, on or about May 8, 2016, the [redacted] terminated those additional circuits and, as Level had advised in March, Level subsequently assessed the associated early termination liability of $4,524.19, which Level asserts was correctly owed by the [redacted] ***

Complaint: [redacted] I am rejecting this response because: Current ongoing email with their legal counsel They did respond to our Legal letter after this complaint was filed I have asked for them to reconsider their position The basics of my request are below.I now understand what L3's reason for declining is but reject it.The issue, in a nutshell, is that on 12/9/we were informed that we could terminate without fees Based on this information I entered into a new contract with another vendor on 1/6/ This was a fiber build so it took some time to complete Once the build of the 1/6/contract was completed I ordered the termination While this termination was after the 3/18/email informing us that there was a mistake the contract was entered into well before the 3/18/correction date At time of correction it was too late for me to reverse course with *** I made my contract decision based on the information I had at the time Lshould understand that and know that more than two months after contract signing is too late to back out I was in a no win position Given the late timing of the 3/18/email I wasn't understanding that was meant to say I would be charged for future terms in relation to the 12/9/ Again, it was too late for me to undo what had already been done Sincerely, [redacted]

To Whom It May Concern,Yes we do have Jprogram students staying at our hotel, but all the students are managed by their own sponsors and companies they are employed by There are no "questionable dealings" go on because not only would that cancel the VISA for the student, but there would also be severe consequences for the sponsors and the employment companies.The man in question does not work for the hotel, but was in fact visiting one of the students at the property We can not control how anyone behaves expect for our own staff However, when we were alerted of such activity, we did call the police and filed a complaint and the officers also questioned the student to get information on who that person was because we told the officer that we think the woman might be in danger based on what we heard We have refunded the guest second in full that was paid in cash And we have also refunded the guests card in full The credit should appear within 5-business days.Sincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because:For instance, I received calls from 310-694-5063, 310-694-5035, etcetcetcThey're just spoofing numbers in our area codes and prefixesAlmost every scam / spam call I've received in the past year has been through your company, which I've never heard of or interacted withI didn't keep a log of every one because that's not my job, nor do I even think it's the real number anyway.Block my number from being contacted by ANY and ALL of your "clients."

Pursuant to this inquiry, currently, Level has no record of [redacted] or [redacted] reporting an issue to Level Federal CPNI regulations prohibit Level from interceding or taking action on behalf of a customer of another provider While the traffic in this instance may have traversed the Level network, Level does not appear to be the end to end provider for the consumer The recommendation would be for the consumer to contact the internet provider or company for which they may be subscribed for further investigation

Level is a telecommunications service provider serving medium to large business customers I can assure you that the calls received by [redacted] * *** were not placed by anyone at Level 3.However, as a provider of telecommunications services, Level does provide telephone service and telephone numbers to companies who use the services to conduct their business If the complainant would be willing to provide the phone number(s) from which the unwanted calls were received, we would be happy to investigate the issue If the number(s) is issued to a Level customer, we will request that the complaint's phone number, [redacted] , be placed on their Do Not Call list

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Level is not in the business of providing loans and would not be soliciting residential customers to sell its telecommunications services, so it is unlikely that the calls are coming from Level However, it is possible that the calls are coming from a telephone number that Level owns and has issued to one of its customersIn order to investigate that possibility, we would need to know what telephone number the calls are originating fromDoes the complainant have the ability to view the number on her caller ID? Without further information regarding the originating number, there is nothing we can do to help figure out this complainant's issue