Level Line Construction LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept this at allI did ask him to fix the porch & I would give him some work, putting up a retaining wall around our flower gardenI thought then I would at least get a response from himI did not threaten himI just told him I would take him to court if he didn't fix the porchI got no response from himAs far as cheap materials, that was***'s doingI was to meet him to pick it out & he already had picked it up & had it ready to goI trusted him, which was my faultHis wife does the books for him & is theone responding to thisShe had lied 99% of the timeYes, he did offer to put blocks of wood under the sections that were saggingWouldn't that look nice?? I would like mymoney returnedI would not have him do anymore work for me

To claim forms were mailed out but our company never received them from the customer

This complaint is very untrueWe did customer [redacted] work back in July 26' not and We only charged customer Labor cost onlyThere was no materials in our bid at allShe went with owner [redacted] to the store menards to pick out all her materialsShe showed [redacted] a picture of material she wanted for deckingShe wanted composite decking and railings [redacted] went against ***'s request to use PVC for Railings and composite deckingCustomer wanted what she wantedShe even yelled at a worker in the store when [redacted] was with her about somethingThe customer picked out own materials and paid for it with her own credit cardDan store worker delivered the materials to her house for us to Install her decking and railingsAfter we were done She was very pleased with the work and so was her boyfriend who is in the pictureThan requested us to do more work for herWe have pictures of decking before and afterWe also have pictures of work she asked us to do after the decking was InstalledShe asked us to do doors, Install counter top and Painting her Kitchen cabinetsAlso we did free work for customer to be nice out of the kindness of our hearts painted and Installed an extra cabinet for herCustomer is complaining due to she damaged the deck railings by hitting it with a shovel and it has wear and tare sagging due to after years of being Installed on only railing [redacted] went out to her house to look at the deck and offered to help her fix it for free only labor by putting composite blocks underneath to raise up a railing and offered to fix the cap but she would have to pay for the materialsShe refused and wanted us to pay for new railingsWe told her we do not warrant work over years old and couldn't give her a brand new Railings for FreeSo she threatened us in messages and also to complain on Revdex.comIf customer was not happy with our work or deck being Installed why was there no complaints before the three years and she has asked us to do more work for her after Installing decking and even years after she has asked us to do work we just have been booked up at the timeWe have been more than nice and tried to work with customer on her decking issueShe is very unreasonable to work with at this point and Job is over years oldWe don't warrant our work over year and still was willing to work with customer to help

Revdex.com: He is totally lying about PVCI meet him at store & he had already picked out material. He knew I wasn't happy about the caulking & boards he usedWe even had the guy from Menard come out & he said it was contractor errorHe used the rough side of boards instead of smooth sideNow they are all green & will have to be painted all around porchThe ring around the bottom post cracked with the coldWe ordered the counter at the same time we bought the materials for the porchSo saying I decided to do the kitchen afterwards is not true*** was a good guy & did a great job in the kitchen, but I think the porch was over his headAny mistakes he blamed his brother forI would of liked to pick out the materials for the porch & would of spent more money if neededI would like the railings replacedYou can see where there already bowed at the bottomEither that or return my moneyI have ask him to come out, which he did once, but said he only guaranteed his work for two yearsWouldn't you think if done right it should last a lot longer than that
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The customer complaint has only been received via the Revdex.com website.We never received a complaint from the customer at time of delivery or afterwards! A Check for $has been sent today to the customerEnjoy!

I never received any forms or email, regarding this complaint despite making the complaint at least timesI verified my mailing address and email address with the business with EACH complaintTotally unacceptable answer!

To claim forms were mailed out but our company never received them from the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept this at all. I did ask him to fix the porch & I would give him some work, putting up a retaining wall around our flower garden. I thought then I would at least get a response from him. I did not threaten him. I just told him I would take him to court if he didn't fix the porch. I got no response from him. As far as cheap materials, that was[redacted]'s doing. I was to meet him to pick it out & he already had picked it up & had it ready to go. I trusted him, which was my fault. His wife does the books for him & is theone responding to this. She had lied 99% of the time. Yes, he did offer to put blocks of wood under the sections that were sagging. Wouldn't that look nice?? I would like mymoney returned. I would not have him do anymore work for me.

This complaint is very untrue. We did customer [redacted] work back in July 26' 2013 not 2014 and We only charged customer Labor cost only. There was no materials in our bid at all. She went with owner [redacted] to the store menards to pick out all her materials. She showed [redacted] a picture of material she...

wanted for decking. She wanted composite decking and railings. [redacted] went against [redacted]'s request to use PVC for Railings and composite decking. Customer wanted what she wanted. She even yelled at a worker in the store when [redacted] was with her about something. The customer picked out own materials and paid for it with her own credit card. Dan store worker delivered the materials to her house for us to Install her decking and railings. After we were done She was very pleased with the work and so was her boyfriend who is in the picture. Than requested us to do more work for her. We have pictures of decking before and after. We also have pictures of work she asked us to do after the decking was Installed. She asked us to do doors, Install counter top and Painting her Kitchen cabinets. Also we did free work for customer to be nice out of the kindness of our hearts painted and Installed an extra cabinet for her. Customer is complaining due to she damaged the deck railings by hitting it with a shovel and it has wear and tare sagging due to after 3 years of being Installed on only railing. [redacted] went out to her house to look at the deck and offered to help her fix it for free only labor by putting composite blocks underneath to raise up a railing and offered to fix the cap but she would have to pay for the materials. She refused and wanted us to pay for new railings. We told her we do not warrant work over 3 years old and couldn't give her a brand new Railings for Free. So she threatened us in messages and also to complain on Revdex.com. If customer was not happy with our work or deck being Installed why was there no complaints before the three years and she has asked us to do more work for her after Installing decking and even 2 years after she has asked us to do work we just have been booked up at the time. We have been more than nice and tried to work with customer on her decking issue. She is very unreasonable to work with at this point and Job is over 3 years old. We don't warrant our work over 1 year and still was willing to work with customer to help.

Here is Proof we have talked to this customer already a year ago and she knows it and is lying. She has threatened us she would try to complain to ruin our ratings and our good name. Here is a conversation we had with her back inStarting in Sept of Last year than we even came over to her house to look at it see what needed to be done to resolve the issue even know it had nothing to do with us. It was a material problem frankly by looking at it ware and tare and like someone hit it with the shovel for winter time cause the bottom piece was broken. After she refused our offer and wanted us to come out of pocket and pay to fix her porch. We have 5 kids and small company live paycheck to paycheck we can not just pay for things we did not doing wrong for people just because they want it free. So she threatened us and to ruin my company so we blocked her cause of her threats. We will not be threatened by anyone cause they want free work done that is not our companies fault to pay for it and do we offered to do the labor to be nice. We clearly told her we would fix it for her no problem and said with blocks which would be cheap. She wanted a whole new railings done and expected that we should have to pay for that when it has nothing to do with our work. If you want cheap materials from the start it won't last long which she was already was told what to get customer tried to save money not getting what we suggested. It is not a remodelers fault on materials at all that would be menards problem. It is also not a remodelers fault for wear and tare of the customers and weather. It was there Cheap materials and wear and tare nothing our company did. Our work was great and she had us do more work. We also did work for free to be nice. We had a great relationship with this customer we even let her be friends with us on Facebook which she could see our kids. There was no complaining till this Message in Sept and cause she was having her house looked for appraisal. We have copied all Messages have Facebook posts of her boosting of how great our work is. Pictures of her boyfriend next to porch happy with our work. The threats she sent us and the bid when work was really completed was over 3 years ago! Here is the conversations. We text messages as proof to if need be if want to take this to court. We are not worried our company did nothing wrong and tried to resolve her problem she is just being difficult to work with and wants free work and free materials which we are not gonna do. It was past our Guarantee of 6 month after that it is wear and tare. We were nice a enough to offer to fix it for her free of labor even know we were not at fault at all. We feel threatened by her so we will not be working with this customer no more. That is fine if she wants to take it to court we are ready with lots of proof of us trying to resolve her issue and help her even know our company was not at fault for anything. We have proof she was happy with our work and had us do more work for her. It comes down to her wanting work done for free and us to pay for materials that our company will not do we are not at fault.