Level Up Entertainment LLC

Initial Business Response /* (1000, 5, 2017/01/27) */
Please find the PDF file attached
that includes details, graphs, and data regarding this caseAccording to all of our data Mr*** has been receiving the service he is subscribed and has been getting more use out of it than the average
customer subscribed to the same service
This customer is subscribed to our Standard Package with download speeds up to Mbps and upload speeds up to MbpsThe average ZipSpider customer who is subscribed to this service package uses, on average, GB of data in a month (using data usage of all customers subscribed to this package with a month average from the months of October to December 2016)Mr*** is number on a list of customers subscribed to the Standard package sorted by highest data usage in this timeframeWhile ZipSpider does not charge for excessive data usage, this customer is receiving his bandwidth and is downloading/uploading more data than 95% of the customers subscribed to the same service package
ZipSpider does apologize if there was an issue with customer support as the customer has stated in his complaintWe strive to provide the best customer service possible, and are sorry if Mr*** slipped through the cracks
If the customer should choose to accept it, we would like to offer a free upgrade to our Advanced Pro service with speeds up to Mbps download and Mbps upload for a trial of one week, as we feel this package would fit his needs much better
Should the customer decide to cancel service, they may do so with no cancellation fee, but they will need to notify us of their cancellation by phone so we can close the account, schedule an equipment pick up, and send them a final bill