We do not feel this is sufficient, the business will clearly say anything to place the blame on the customer there are two sides to every story, the tech stated that any leak would be sealed not that he was looking for a leakThere was never an attempt to reach out to offer the lower amount or waive the cancellation fee and when we spoke to the owner himself he quoted that even with the PMA credit towards a new unit it would still be $7500, not $Intimidating the customer just because they are not in the business is not right, and that's clearly something this company did from the start
We do not feel this is sufficient, the business will clearly say anything to place the blame on the customer there are two sides to every story, the tech stated that any leak would be sealed not that he was looking for a leak. There...
was never an attempt to reach out to offer the lower amount or waive the cancellation fee and when we spoke to the owner himself he quoted that even with the 1499 PMA credit towards a new unit it would still be $7500, not $6000. Intimidating the customer just because they are not in the business is not right, and that's clearly something this company did from the start.
We do not feel this is sufficient, the business will clearly say anything to place the blame on the customer there are two sides to every story, the tech stated that any leak would be sealed not that he was looking for a leak. There was never an attempt to reach out to offer the lower amount or waive the cancellation fee and when we spoke to the owner himself he quoted that even with the 1499 PMA credit towards a new unit it would still be $7500, not $6000. Intimidating the customer just because they are not in the business is not right, and that's clearly something this company did from the start.
we have attach resolution to claim# [redacted]Here is our response to the claim # [redacted] Our resolution to this service at the [redacted] resident, we will cancel the 10 year Preventive Maintenance Program (PMA) and refund Mr. [redacted] which is the difference between the work we performed, the PMA cancellation, verse the 10 year PMA. In return we do need to be paid for the service that was completed. Please see the following breakdown of the service we did and the difference between the credit for Maintenance Program and the amount which is due for the service/products we used. 10 year Maintenance Plan $[redacted]A/C check- up ...⇄ $ [redacted]Freon & Labor �...⇄ $ [redacted]Sealant & Dye �...⇄ $ [redacted]PMA Cancellation Fee $ [redacted]TOTAL COST OF SERVICE DUE = $ [redacted] We can send over to Synchrony Bank a credit for $[redacted] that is the difference between the cost of service preformed and the original amount financed.
A meeting has been made at the customers for Thursday the 13th of October at 10:am to go over resolution of this matter
We do not feel this is sufficient, the business will clearly say anything to place the blame on the customer there are two sides to every story, the tech stated that any leak would be sealed not that he was looking for a leakThere was never an attempt to reach out to offer the lower amount or waive the cancellation fee and when we spoke to the owner himself he quoted that even with the PMA credit towards a new unit it would still be $7500, not $Intimidating the customer just because they are not in the business is not right, and that's clearly something this company did from the start
We do not feel this is sufficient, the business will clearly say anything to place the blame on the customer there are two sides to every story, the tech stated that any leak would be sealed not that he was looking for a leak. There...
was never an attempt to reach out to offer the lower amount or waive the cancellation fee and when we spoke to the owner himself he quoted that even with the 1499 PMA credit towards a new unit it would still be $7500, not $6000. Intimidating the customer just because they are not in the business is not right, and that's clearly something this company did from the start.
Please see attached files for response to Claim # [redacted]
We do not feel this is sufficient, the business will clearly say anything to place the blame on the customer there are two sides to every story, the tech stated that any leak would be sealed not that he was looking for a leak. There was never an attempt to reach out to offer the lower amount or waive the cancellation fee and when we spoke to the owner himself he quoted that even with the 1499 PMA credit towards a new unit it would still be $7500, not $6000. Intimidating the customer just because they are not in the business is not right, and that's clearly something this company did from the start.
A meeting has been made at the customers for Thursday the 13th of October at 10:00 am to go over resolution of this matter.
we have attach resolution to claim# [redacted]Here is our response to the claim # [redacted] Our resolution to this service at the [redacted] resident, we will cancel the 10 year Preventive Maintenance Program (PMA) and refund Mr. [redacted] which is the difference between the work we performed, the PMA cancellation, verse the 10 year PMA. In return we do need to be paid for the service that was completed. Please see the following breakdown of the service we did and the difference between the credit for Maintenance Program and the amount which is due for the service/products we used. 10 year Maintenance Plan $[redacted]A/C check- up ...⇄ $ [redacted]Freon & Labor �...⇄ $ [redacted]Sealant & Dye �...⇄ $ [redacted]PMA Cancellation Fee $ [redacted]TOTAL COST OF SERVICE DUE = $ [redacted] We can send over to Synchrony Bank a credit for $[redacted] that is the difference between the cost of service preformed and the original amount financed.