Levi's Auto Sales

Initial Business Response / [redacted] (1000, 10, 2015/10/12) */ In response to Ms [redacted] complaintIf you review the front side of the AS IS form the vehicle is sold %AS IS on the back side you have her signatureI can provide a copy of the AS IS formFurther Ms [redacted] son was racing the vehicle and that is the reason this engine was blownNumerous mechanics checked the engine and he ended up blowing a piston rod through the block of the engineThe only was can do that is if you put extreme pressure on the vehicle I.Eflooring the gas pedalThe client was given numerous opportunities to come to the office so that we may resolve this matter as now we are stuck with a vehicle with a blown engine, which they unfortunately blew

Initial Business Response /* (1000, 7, 2015/12/10) */
We ackonowledge the problems the client has had and are doing our best to remedy the situationUnfortunately the parts for what the vehicle is needing are pretty limited and when we ordered the necessary items they were on back stock which is
why it has taken so longWhen we finally did recieve the item the wrong item was shipped which delayed the process even moreWe understand the clients frustration as we are frustrated by the parts situation as wellWe are doing our best to get these remedied as soon as possible and will be in touch with the client to fix their vehicle
Initial Consumer Rebuttal /* (2000, 9, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Got the Cadillac back on 12/12/As of now the issues seem to be resolved

Initial Business Response /* (1000, 10, 2015/10/12) */
In response to Ms*** complaintIf you review the front side of the AS IS form the vehicle is sold %AS IS on the back side you have her signatureI can provide a copy of the AS IS formFurther Ms*** son was racing the
vehicle and that is the reason this engine was blownNumerous mechanics checked the engine and he ended up blowing a piston rod through the block of the engineThe only was can do that is if you put extreme pressure on the vehicle I.Eflooring the gas pedalThe client was given numerous opportunities to come to the office so that we may resolve this matter as now we are stuck with a vehicle with a blown engine, which they unfortunately blew