Levi's Restaurant

First of all, we appreciate Mr [redacted] bringing this to our attention as providing a welcoming family environment coupled with excellent food is our passion.Regarding the unfortunate occurrence, we were not made aware of the situation when it occurredHad Mr [redacted] asked to speak with one of our managers, the [redacted] family experience could have been very different as we would have dealt with this immediatelyThis does not excuse our staff's behavior and we do apologize for their experience.Regarding the $full refund settlement amount request, we are happy to extend a $credit which the [redacted] family can enjoy during their next visit to Levi'sWe encourage Mr [redacted] to to ask for me personally, and I'll be happy to take care of their next dining bill up to $and learn more about how we can serve our customers better.Best,Sook K**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please make the business aware that the $credit will be redeemed by my mother [redacted] who may be reached at ###-###-#### Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please make the business aware that the $credit will be redeemed by my mother *** *** who may be reached at ###-###-####
Regards,
*** ***

First of all, we appreciate Mr*** *** bringing this to our attention as providing a welcoming family environment coupled with excellent food is our passion.Regarding the unfortunate occurrence, we were not made aware of the situation when it occurredHad Mr*** asked to speak with
one of our managers, the *** family experience could have been very different as we would have dealt with this immediatelyThis does not excuse our staff's behavior and we do apologize for their experience.Regarding the $full refund settlement amount request, we are happy to extend a $credit which the *** family can enjoy during their next visit to Levi'sWe encourage Mr*** to to ask for me personally, and I'll be happy to take care of their next dining bill up to $and learn more about how we can serve our customers better.Best,Sook K**