Levin Furniture Company

Great Furniture selection at a great price. Staff is very friendly and helpful.

Talk about a company that has gone from bad to worse (Levin Furniture). I purchased a sectional back in 2017. I also purchased a 5 year extended fabric warranty because I have kids and a dog. Little did I know that the warranty only covered "ONE" incident at a time and must be reported within 5 days for them to consider processing and approving. Thank you to the sales associate that DID NOT make this CRYSTAL CLEAR. This warranty or frankly any other Levin warranties are worthless, unless you follow the STRICT 5 day notification period stated specifically in the extended warranty, and I came to find it only applies to a single incident. God forbid you would have multiple incidents within the same week or over time. Needless to say I'm stuck with a damaged/stained couch that the extended warranty does not cover. Also, the quality of the sectional is sub-par at best. The cushions almost feel like they sink down to the ground when you sit down, the frame structure is questionable and the back pillow density has diminished. I strongly recommend not shopping at this furniture store or wasting your hard earned money on an extended warranty that is essentially worthless to the typical consumer with kids or pets.

May 26, Re: Case ID # [redacted] Dear [redacted] , Please accept this letter as an updated response to the claim filed by [redacted] [redacted] purchased a custom order power sectional on November 30, that was delivered on January 4, [redacted] also purchased the additional year warranty coverage for the power reclining components as well as accidental fabric damage (please see attached sales order with terms and warranty coverage)This additional year warranty coverage provides power and mechanism repairs at no charge to the customer after the manufacturer’s one year labor warranty expiresOn May 14, 2015, the technician replaced the electrical components and the item was tested to work accordingly We apologize for the inconveniencePlease do not hesitate to contact me at [redacted] should you have any questions or concernsSincerely, [redacted] Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] Ms [redacted] purchased a sectional on March 20, that was delivered on April 3, Ms [redacted] also purchased an accidental protection plan for her sectional Part of the accidental protection plan offers the customer a merchandise credit toward a future purchase in the amount of the protection plan if no claims have been submitted Levin has contacted Ms [redacted] and reviewed the merchandise credit program and apologized for any confusion The manager offered to assist her when she visits the store as new outdoor accessories will be arriving soon for her to possibly use her certificate on these new items Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Sincerely, [redacted] Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] *** Ms [redacted] queen set of Sealy bedding on May 18, that was delivered on June 28, On August 21, 2014, Ms [redacted] requested service on the mattress The mattress was inspected on August 29, and found defective It was replaced on September 6, On October 17, 2014, Ms [redacted] requested service on the mattress and boxspring A technician inspected the bedding on October 24, 2014, and found no defects Although not defective, Levin offered to re-inspect as a courtesy in months The manufacturer’s warranty covers replacement if the product is determined to be defectiveSincerely, [redacted]

Please accept this letter as a response to the claim filed by Joanne [redacted] Ms [redacted] had purchased a Classic Home recliner on January 11, that was delivered on January 29, On May 20, 2014, Ms [redacted] had requested service for problems with the leather on the recliner Although the manufacturer’s warranty had expired in January 2014, Levin had sent a technician at no charge to the home to inspect the recliner The technician found that there was some wear to the leather Levin had attempted to order parts from the manufacturer to assist Ms [redacted] , but the leather had been discontinued and parts were no longer available Levin had also offered to refund the price of the protection plan as this issue would not have been covered as accidental damage Although warranty had expired, Levin offered Ms [redacted] partial credit to return the recliner and select a new item She has placed an order for a new recliner Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Today 4-27-a repair tech was at our house yet again, and yet again was unable to fix our couchThat's after waiting another six weeks for parts, and taking more time off of work to meet himThis is beyond ridiculous that it's taking this long to fix a product that I consider to still be newNow we have to wait another six weeks for parts, take more time off work, and hope that maybe it will be fixed, but then for how long? I want a full refund of our money, and anything less is unexplainable at this time Regards, [redacted]

April 18, Re: Case ID # [redacted] Dear MrBaker, Please accept this letter as an updated response to the claim filed by [redacted] Mrand MrsYerkey purchased a two reclining sofas on December 30, 2013, that were delivered on January 8, On May 19, 2014, the customer requested service on their seats of the sofas The foam seat cores were ordered and then installed on July 9, On December 1, 2014, the customer requested service for a bent frame The inspection found that cores need replaced and a reclining mechanism and the seat box frame needed restored Levin’s had returned the one sofa March 18, On April 13, Levin scheduled with the customer to piof the sofa on Wednesday, April 29, to complete repairs and then return it to the customer on Wednesday, May As a courtesy, Levin offered to extend the warranty by an additional six months for the customer from date of returnPlease do not hesitate to contact me at ###-###-####, extension [redacted] or [redacted] should you have any questions or concerns Sincerely, [redacted] Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] *** Ms [redacted] purchased a Serta queen mattress and adjustable base on August 3, The Serta mattress is eligible for a comfort return with fee should the customer choose to do so within days, as the customer has elected to do so The adjustable base, however, are not returnable Please see the order copy with terms of the sale that notes: nonreturnable adjustable basePlease do not hesitate to contact me at ###-###-####,

Please accept this letter as a response to the claim filed by [redacted] Ms [redacted] purchased a sofa and loveseat on February 9, that was delivered on February 16, Ms [redacted] also purchased a fabric protection plan for accidental damage On July 9, 2014, Ms [redacted] filed a claim with Guardian Protection Products The claim included urine, vomit and feces on the seat cushions and kick panel of the loveseat as well as on the cushions of the sofa Due to the amount of damage done over the two items, this is considered to be repeated pet stains and not covered by the protection program (see attached Guardian Certificate, definitions) The spring issue is not covered by the protection program The factory offers a one year warranty for manufacturer’s defects The spring warranty expired in February As a courtesy to our valued customer, Levin is offering to refund the amount of the warranty purchase price of $plus tax Additionally, replacement seats are available for purchase from the manufacturer for a price of $each Levin is willing to assist the customer with splitting the cost of replacement seats should the customer wish to place an order for new seats Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] Mr [redacted] purchased a World Imports dining set on August 15, 2011, with a day manufacturer’s warranty from date of acceptance On January 8, 2013, although a claim for stains was denied by Guardian Protection Products, Levin completed a cleaning at no charge to the customer On March 12, 2013, Mr [redacted] requested service for split in the legs Although no longer under the warranty, legs were provided to the customer at no chargeOn August 11, 2014, Mr [redacted] requested service for legsThe manufacturer has since gone out of business, so no parts are available and no inventory remains As a courtesy, Levin has offered Mr [redacted] a $gift certificate The gift certificate was mailed on August 23, Please do not hesitate to contact me at ###-###-####,

Please accept this letter as a response to the claim filed by [redacted] . Mr. [redacted] had purchased a sectional on February 11, 2012 that was delivered on February 16, 2012. The sectional had a one year warranty that was valid through February 2013. Mr. [redacted] had also purchased an... accidental damage protection plan. On September 3, 2013, the customer requested service on their sectional. Although the manufacturer’s warranty had expired, Levin covered the cost for a technician to visit the home. The factory’s warranty is for one year from date of delivery for manufacturing defects. Parts were available from the manufacturer but were not available at no charge. Levin contacted the manufacturer on the customer’s behalf requesting consideration and was able to obtain the parts for the customer at no charge. The manufacturer’s labor warranty had expired in 2013 and the manufacturer would not cover the cost of part installation. The parts were ordered and picked by the customer on September 17, 2014. As a valued customer, Levin will refund the amount of the accidental protection plan that was purchased in 2012 in the amount of $487.86 which includes tax on the plan. This amount will be credited to the customer’s finance account. Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns. Sincerely, [redacted] Director of Customer Service

Good Morning, When I filed the compliant FECES was not includedI was at work when my dog got sick so I was not able to avoid the situation, and was told by employees of Levin that is a clear case of abuse and that maybe I should just give it a good cleaning As you can see from the warrenty that I attached with my original complaint states that this is all covered benefitsBefore filing this complaint, I request a refund of the warrenty from the Corporate office, and was referred back to the manager at the store who would not even return my phone callsgreat Customer serviceI would like my refund, and my coushions replacedThis is a clear situation of MISREPRESENTION of PRODUCT!!!

Please accept this letter as a response to the claim filed by Heather [redacted] Ms [redacted] purchased special order living room furniture on October 5, Due to a fabric delay to the manufacturer, the order had been delayed We apologize for the delays and for the lack of communication to the customer of the order statusLevin has provided a $discount to the customer for the delay The furniture is due in and we have scheduled the delivery to the customer for January Again, our apologies for both the delay, and the lack of communication and updates to Ms [redacted] Please do not hesitate to contact me at ###-###-####, or [redacted] should you have any questions or concernsSincerely, [redacted] Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] Mr [redacted] purchased a Serta queen set of bedding on July 26, that was delivered on July 31, The customer was eligible for a comfort guarantee that allowed a reselection from his mattress to another Serta after nights but before days (see the terms listed on the attached order copy)On September 13, 2014, the customer had been advised that if he had warranty defect concerns a technician could be sent for an inspection There was an additional explanation of how memory foam reacts to warmth and cooler temperatures as well as the benefits of the Serta I-series mattress that has coils which can provide a different support and feelPlease do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Sincerely, [redacted]

Please accept this letter as a response to the claim filed by *** and *** ***Mrand Mrs*** purchased a special order sectional on August 24, 2014, that was delivered on September 30, Special order items require a 50% non-refundable deposit and the purchase is
non-returnable (see attached sales agreement).On October 10, 2014, the customer requested service on their sectionalLevin shared the inspection report with the manufacturerThe manufacturer’s response was that the there was no defect.As a courtesy, Levin offered to assist in resolving the issue by accepting a return of the product with the terms of partial creditOn November 3, 2014, Mrand Mrs*** agreed to a return of the sectional with partial credit toward another purchaseOn November 17, 2014, the customer visited the showroom and selected a new sofa and loveseatThe new selection was delivered and accepted by Mrand Mrs*** on December 4, with their return of their custom order sectional.Please do not hesitate to contact me at ***, extension ***, or *** should you have any questions or concerns.Sincerely,Director of Customer Service

Please accept this letter as a response to the claim filed by *** *** Mr*** purchased a dining set on February 24, that was delivered on March 27, He had also purchased an accidental damage protection program on the set.
Levin had made an error when processing
his order on February 24, 2011, using the incorrect warranty code for wood products protection. This code has been updated on his account so that he has protection on his glass, fabric and metal components (reference warranty # ***). We apologize for any inconvenience that this has caused
I have been unable to reach Mr*** by phone directly and have left messages on his voicemail with my contact information. We have sent replacement casters to the local North Olmsted store location in response to the wheel issue
Please do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concerns

Levin returned our one loveset and my husband is not happy at all The mechanisms are still not working properly and the one they did not repair is not working right either My husband called Levin and they said they needed to order the part and it would be 4-weeks before they would get it The seat cushions are still sagging If Levin would go back in their records they would see that we have bought quite a bit of furniture from them and these lovesets are the only time we ever had problems Thank you for your attention to this matter.*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Levin Furniture's response is unacceptable because my husband and I are forced to sleep on a defective mattress until April In the meantime our year old bodies ache with pain every morning and due to the collapse of the mattress my husband actually FELL out of the bed and injured his kneeHe has since seen a doctor who ordered a cane for himWe offered to pay the difference to buy a better mattress since this particular brand of mattress is apparently defective but Levin refused to allow us to do soAll we want is a good night's sleep on a good mattress not one in which everytime we move we hear springs popping which protrude through the mattressWe paid $for this defective mattress and that's a lot of money to pay for something so painful which Levin is essentially saying we are STUCK with for the next monthsBefore shopping there, I thought they were the best furniture store but this situation has made me regret we spent almost $4,thereI wish and am asking for Levin to honor our request to exchange our defective mattress ASAP for a better brand before my husband falls out of bed again and injures his other knee
Regards,
*** ***

Dear Mr*** Please accept this letter as a response to the claim filed by *** ***Mrand Mrs*** purchased a king mattress and boxspring set on February 7, 2015, that was delivered February 13, 2015. The mattress was damaged and there were issues with the delivery
installationLevin apologizes for the inconvenience of the damaged mattress, the installation issues and the delay to resolveA replacement mattress was delivered on Tuesday February 17, and Levin has issued a discount to Mrand Mrs*** that was processed to their finance account as discussedLevin has confirmed with the customer that they have a full warranty on their bedding should any future issues arisePlease do not hesitate to contact me at ###-###-####, extension ***, or *** should you have any questions or concernsSincerely, *** *** Director of Customer Service