Levin Mattress Reviews (2)
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Levin Mattress Rating
Address: 1061 Graham Rd, Stow, Ohio, United States, 44224-2934
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www.mooretreesllc.com
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Please find the attached as a response to the claim filed by [redacted]s. Feel free to contact me should you have any questions or concerns. Sincerely,[redacted]Levin Furniture
I am rejecting this response because:
Everything the woman states is accurate except she left out that...
we didn't return the mattress because it wasn't "comfortable", as we had the option to do once per store policy. We returned the mattress because it was defective (sunk in the middle) as verified and confirmed by their representatives at our house. When we went to the store to select another mattress the defective one we received was discontinued, per the salesman at the time. That is why we ended up with the mattress we currently have. The fact that Levins is interpreting this defect return as the one time we can return the mattress to try another for comfort is appalling. Their response is 100% rejected. Why did it take over a year to get a response?