[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have now heard and read MrLevine's side many times while never quite having my side heard by himHe is mentioning real events, though he is distorting them grotesquelyI do take good care of my knives and never place them in the dishwasher, leave them in water to rust, or even store them in a pile (like MrLevine had them when he submitted them to me)While at his shop for my pickup, he had to retouch the knives a number of times as he saw that he did not do a very good jobI don't know how long MrLevine has been in his business but I suspect his senses may be dulling (ironic, considering his line of work)I do not know what MrLevine is saying about [redacted] of [redacted] (I believe that he knows fully well that he is lying), as I have an email from [redacted] which I have attached for the other sides to view if necessary [redacted] , an infinitely more professional man, said that my knives were absolutely in need of further sharpening after going through MrLevine's shopI believe [redacted] 's verbatim response was "????," a common contraction of a popular vulgar sayingThis may be attested from his email to me Please let me know of any possibility of a refund, if not an apology for the grievously insulting treatment I have been receiving from Mrand MrsLevine (who both verbally threatened me on the phone) Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The owners of this company will stoop to lower and lower levels successively in order to try and paint a picture of me as a demanding and unreasonableThey also claim they have had no such customer or complaints before; I can also say that I've never before in my life taken time out of my schedule to complain about a business or its ownersI am amazed if this business is able to attract any customersWith the amount of lies and exaggerations the owners have thrown out (though the business consists of two people, MrLevine calls himself the "CEO"), I no longer know how to deal with this [redacted] of [redacted] would be able to vouch for what I am saying, and I thought his attached email was clearI will absolutely not stand for the aspersions against my character that this business is trying to makeI have never before seen a business so filled with bile against a customerI hope that the business owners will attempt to surmount their lies, hyperbole, and unprofessionalism and do the honest thing and offer me a refundHowever, at this point, an apology would be even better Regards, [redacted]
*** *** was asked to bring the knives back to see what the issue was, if anvmake anv corrections if necessary and he retuscdHe was not willing to discuss the issue in a civil manner or see if we could correct the problem, if needed.On March *** *** of ** *** called Levine’s Restorations and Sharpening Services and spoke with MrsLevine about ** *** coming into his shop and that *** *** demanded to have his knives resharpened*** *** told him that there way nothing wrong with the knives and reiterated that information to MrsLevine during their phone conversation on March *** *** stated that he would testify to the fact that the knives were properly sharpened and did not need to be resharpened and would send a letter to Levine’s stating that fad, if necessary*** *** stated that *** *** demanded that his knives be resharpened*** *** also told MrsLevine that he would never want to deal with *** *** again.Since *** ***’s visit to our shop on March 12, 2015, Levine’s has serviced numerous customers to have their knives sharpened without any incidents or problemsIn the plus years that our company has been in business we have never had a situation as we have experienced with *** ***We pride ourselves with good customer service, excellent workmanship and on time delivery at a fair and reasonable priceWe provide sharpening services to customers locally and nationwide Many of our customers are repeat customers and have been so for many yearsOur services include sharpening of knives, woodworking tools, construction tools, garden tools, razors, grooming tools for barbers, beauticians, veterinarians, and animal hospitals and groomers to name but a fewDavid L. President and CEO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have now heard and read Mr. Levine's side many times while never quite having my side heard by him. He is mentioning real events, though he is distorting them grotesquely. I do take good care of my knives and never place them in the dishwasher, leave them in water to rust, or even store them in a pile (like Mr. Levine had them when he submitted them to me). While at his shop for my pickup, he had to retouch the knives a number of times as he saw that he did not do a very good job. I don't know how long Mr. Levine has been in his business but I suspect his senses may be dulling (ironic, considering his line of work).
I do not know what Mr. Levine is saying about [redacted] of [redacted] (I believe that he knows fully well that he is lying), as I have an email from [redacted] which I have attached for the other sides to view if necessary. [redacted], an infinitely more professional man, said that my knives were absolutely in need of further sharpening after going through Mr. Levine's shop. I believe [redacted]'s verbatim response was "????," a common contraction of a popular vulgar saying. This may be attested from his email to me.
Please let me know of any possibility of a refund, if not an apology for the grievously insulting treatment I have been receiving from Mr. and Mrs. Levine (who both verbally threatened me on the phone).
Regards,
[redacted]
On March 12, 2015, [redacted] came to Levine’s Restorations and Sharpening Services to have 6 knives sharpened, one of which was a serrated knife, He requested that the knives been done that day so that he could pick them up the following day. We were happy to accommodate his request. The...
condition of the knives was pretty bad. Not only did his knives need to be sharpened but also some of them needed to be reconditioned It was obvious that [redacted] took very poor care of his knives We also discussed the proper care and protection of his knives that he was unaware of, such as never putting them in the dishwasher, never leaving them in water, and once cleaned placing them into a safe location such as a knife block to prevent chipping the blades, [redacted] was charged $55.00 for the services.The next morning [redacted] arrived at our shop to retrieve his knives. He was told that his knives were tested on mushrooms and cherry tomatoes. These food items are selected because they require very little pressure to cut. If these items cut easily then all other food items will cut easily as well, [redacted] was told how we test knives to make sure that they are sharp. When the knives were returned to [redacted], there was a heavy cardboard box on the showroom counter. [redacted] then took one of the knives and tried to cut the box with the knife. He then said the knife pulled on the box and left it jagged. I asked him why he would lake a knife used to cut food and then try to cut a heavy cardboard box with it. His answer was to see if the knife was sharp. It is obvious that [redacted] does not know you never use a food knife to cut anything but food with it. He left the shop with his knives.Several days later [redacted], called the shop and demanded a refund for his knives stating that they were not sharp. I told him that he was shown that the knives were sharp in the shop. He refused to listen anti demanded his money back. I told him to take the knives to another sharpening service and bring us a copy of their report about the knives. Once he did that we could talk about a refund, if it was necessary.On March 17th Mrs, Levine received a phone call from [redacted], president of [redacted], a Washington ** sharpening facility. [redacted] told her that a customer of ours had come to his shop. The customer was [redacted]. [redacted] told Mrs. Levine that [redacted] knives were fine and were sharp and that they did not need to be resharpened. [redacted] told Mrs. Levine that [redacted] demanded to have his knives sharpened anyway. Mrs. Levine asked [redacted] if he would be willing to attest to the fact that [redacted]’s knives were properly sharpened and did not need to be resharpened and would be happy to answer any questions if asked. His phone number is ###-###-####. [redacted] stated that he would be happy to attest to that fact that the knives that Levine’s sharpened and were brought into the [redacted] shop by [redacted] were in proper sharpened condition, Despite [redacted]’s statement to [redacted], [redacted] insisted to have his knives resharpened.On March 19, 2015 [redacted] called our shop. He proceeded to tell Mrs. Levine that he was forced to have his knives resharpened at [redacted] because Levine’s ruined his knives. She told him that was contrary to what [redacted] had stated to her on the phone and would verify that fact in the future.On March 20, 2015 [redacted] called Levine’s Restorations and Sharpening Services and demanded a refund again. He was told there was nothing wrong with his knives and that [redacted] verified that fact. He was told therefore no refund would be granted.As far as Levine’s Restorations and Sharpening Services was concerned, we performed the proper service for this customer’s knives. They were checked and verified at the shop, later also verified by DC Sharp, an independent sharpening service and communicated that face to [redacted] on March 20, 2015 when he called, Levine’s Restorations and Sharpening Services concluded this matter was closed, until we received your letter on Saturday April 18, 2015.
David L.
President and CEO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The owners of this company will stoop to lower and lower levels successively in order to try and paint a picture of me as a demanding and unreasonable. They also claim they have had no such customer or complaints before; I can also say that I've never before in my life taken time out of my schedule to complain about a business or its owners. I am amazed if this business is able to attract any customers. With the amount of lies and exaggerations the owners have thrown out (though the business consists of two people, Mr. Levine calls himself the "CEO"), I no longer know how to deal with this.
[redacted] of [redacted] would be able to vouch for what I am saying, and I thought his attached email was clear. I will absolutely not stand for the aspersions against my character that this business is trying to make. I have never before seen a business so filled with bile against a customer.
I hope that the business owners will attempt to surmount their lies, hyperbole, and unprofessionalism and do the honest thing and offer me a refund. However, at this point, an apology would be even better.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have now heard and read MrLevine's side many times while never quite having my side heard by himHe is mentioning real events, though he is distorting them grotesquelyI do take good care of my knives and never place them in the dishwasher, leave them in water to rust, or even store them in a pile (like MrLevine had them when he submitted them to me)While at his shop for my pickup, he had to retouch the knives a number of times as he saw that he did not do a very good jobI don't know how long MrLevine has been in his business but I suspect his senses may be dulling (ironic, considering his line of work)I do not know what MrLevine is saying about [redacted] of [redacted] (I believe that he knows fully well that he is lying), as I have an email from [redacted] which I have attached for the other sides to view if necessary [redacted] , an infinitely more professional man, said that my knives were absolutely in need of further sharpening after going through MrLevine's shopI believe [redacted] 's verbatim response was "????," a common contraction of a popular vulgar sayingThis may be attested from his email to me Please let me know of any possibility of a refund, if not an apology for the grievously insulting treatment I have been receiving from Mrand MrsLevine (who both verbally threatened me on the phone) Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The owners of this company will stoop to lower and lower levels successively in order to try and paint a picture of me as a demanding and unreasonableThey also claim they have had no such customer or complaints before; I can also say that I've never before in my life taken time out of my schedule to complain about a business or its ownersI am amazed if this business is able to attract any customersWith the amount of lies and exaggerations the owners have thrown out (though the business consists of two people, MrLevine calls himself the "CEO"), I no longer know how to deal with this [redacted] of [redacted] would be able to vouch for what I am saying, and I thought his attached email was clearI will absolutely not stand for the aspersions against my character that this business is trying to makeI have never before seen a business so filled with bile against a customerI hope that the business owners will attempt to surmount their lies, hyperbole, and unprofessionalism and do the honest thing and offer me a refundHowever, at this point, an apology would be even better Regards, [redacted]
*** *** was asked to bring the knives back to see what the issue was, if anvmake anv corrections if necessary and he retuscdHe was not willing to discuss the issue in a civil manner or see if we could correct the problem, if needed.On March *** *** of ** *** called Levine’s Restorations and Sharpening Services and spoke with MrsLevine about ** *** coming into his shop and that *** *** demanded to have his knives resharpened*** *** told him that there way nothing wrong with the knives and reiterated that information to MrsLevine during their phone conversation on March *** *** stated that he would testify to the fact that the knives were properly sharpened and did not need to be resharpened and would send a letter to Levine’s stating that fad, if necessary*** *** stated that *** *** demanded that his knives be resharpened*** *** also told MrsLevine that he would never want to deal with *** *** again.Since *** ***’s visit to our shop on March 12, 2015, Levine’s has serviced numerous customers to have their knives sharpened without any incidents or problemsIn the plus years that our company has been in business we have never had a situation as we have experienced with *** ***We pride ourselves with good customer service, excellent workmanship and on time delivery at a fair and reasonable priceWe provide sharpening services to customers locally and nationwide Many of our customers are repeat customers and have been so for many yearsOur services include sharpening of knives, woodworking tools, construction tools, garden tools, razors, grooming tools for barbers, beauticians, veterinarians, and animal hospitals and groomers to name but a fewDavid L. President and CEO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have now heard and read Mr. Levine's side many times while never quite having my side heard by him. He is mentioning real events, though he is distorting them grotesquely. I do take good care of my knives and never place them in the dishwasher, leave them in water to rust, or even store them in a pile (like Mr. Levine had them when he submitted them to me). While at his shop for my pickup, he had to retouch the knives a number of times as he saw that he did not do a very good job. I don't know how long Mr. Levine has been in his business but I suspect his senses may be dulling (ironic, considering his line of work).
I do not know what Mr. Levine is saying about [redacted] of [redacted] (I believe that he knows fully well that he is lying), as I have an email from [redacted] which I have attached for the other sides to view if necessary. [redacted], an infinitely more professional man, said that my knives were absolutely in need of further sharpening after going through Mr. Levine's shop. I believe [redacted]'s verbatim response was "????," a common contraction of a popular vulgar saying. This may be attested from his email to me.
Please let me know of any possibility of a refund, if not an apology for the grievously insulting treatment I have been receiving from Mr. and Mrs. Levine (who both verbally threatened me on the phone).
Regards,
[redacted]
On March 12, 2015, [redacted] came to Levine’s Restorations and Sharpening Services to have 6 knives sharpened, one of which was a serrated knife, He requested that the knives been done that day so that he could pick them up the following day. We were happy to accommodate his request. The...
condition of the knives was pretty bad. Not only did his knives need to be sharpened but also some of them needed to be reconditioned It was obvious that [redacted] took very poor care of his knives We also discussed the proper care and protection of his knives that he was unaware of, such as never putting them in the dishwasher, never leaving them in water, and once cleaned placing them into a safe location such as a knife block to prevent chipping the blades, [redacted] was charged $55.00 for the services.The next morning [redacted] arrived at our shop to retrieve his knives. He was told that his knives were tested on mushrooms and cherry tomatoes. These food items are selected because they require very little pressure to cut. If these items cut easily then all other food items will cut easily as well, [redacted] was told how we test knives to make sure that they are sharp. When the knives were returned to [redacted], there was a heavy cardboard box on the showroom counter. [redacted] then took one of the knives and tried to cut the box with the knife. He then said the knife pulled on the box and left it jagged. I asked him why he would lake a knife used to cut food and then try to cut a heavy cardboard box with it. His answer was to see if the knife was sharp. It is obvious that [redacted] does not know you never use a food knife to cut anything but food with it. He left the shop with his knives.Several days later [redacted], called the shop and demanded a refund for his knives stating that they were not sharp. I told him that he was shown that the knives were sharp in the shop. He refused to listen anti demanded his money back. I told him to take the knives to another sharpening service and bring us a copy of their report about the knives. Once he did that we could talk about a refund, if it was necessary.On March 17th Mrs, Levine received a phone call from [redacted], president of [redacted], a Washington ** sharpening facility. [redacted] told her that a customer of ours had come to his shop. The customer was [redacted]. [redacted] told Mrs. Levine that [redacted] knives were fine and were sharp and that they did not need to be resharpened. [redacted] told Mrs. Levine that [redacted] demanded to have his knives sharpened anyway. Mrs. Levine asked [redacted] if he would be willing to attest to the fact that [redacted]’s knives were properly sharpened and did not need to be resharpened and would be happy to answer any questions if asked. His phone number is ###-###-####. [redacted] stated that he would be happy to attest to that fact that the knives that Levine’s sharpened and were brought into the [redacted] shop by [redacted] were in proper sharpened condition, Despite [redacted]’s statement to [redacted], [redacted] insisted to have his knives resharpened.On March 19, 2015 [redacted] called our shop. He proceeded to tell Mrs. Levine that he was forced to have his knives resharpened at [redacted] because Levine’s ruined his knives. She told him that was contrary to what [redacted] had stated to her on the phone and would verify that fact in the future.On March 20, 2015 [redacted] called Levine’s Restorations and Sharpening Services and demanded a refund again. He was told there was nothing wrong with his knives and that [redacted] verified that fact. He was told therefore no refund would be granted.As far as Levine’s Restorations and Sharpening Services was concerned, we performed the proper service for this customer’s knives. They were checked and verified at the shop, later also verified by DC Sharp, an independent sharpening service and communicated that face to [redacted] on March 20, 2015 when he called, Levine’s Restorations and Sharpening Services concluded this matter was closed, until we received your letter on Saturday April 18, 2015.
David L.
President and CEO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The owners of this company will stoop to lower and lower levels successively in order to try and paint a picture of me as a demanding and unreasonable. They also claim they have had no such customer or complaints before; I can also say that I've never before in my life taken time out of my schedule to complain about a business or its owners. I am amazed if this business is able to attract any customers. With the amount of lies and exaggerations the owners have thrown out (though the business consists of two people, Mr. Levine calls himself the "CEO"), I no longer know how to deal with this.
[redacted] of [redacted] would be able to vouch for what I am saying, and I thought his attached email was clear. I will absolutely not stand for the aspersions against my character that this business is trying to make. I have never before seen a business so filled with bile against a customer.
I hope that the business owners will attempt to surmount their lies, hyperbole, and unprofessionalism and do the honest thing and offer me a refund. However, at this point, an apology would be even better.
Regards,
[redacted]