Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business did not offer any resolutions to my complaint, other than stating that they were going to try to file a complaint against me for having a service dog. I am currently traveling, and do not have the time to specifically refute their correspondence, but will do so by this weekend.Thank you.
Regards,
[redacted]
[redacted]cc [redacted].[redacted]We are sorry about this but [redacted] is totally confused as to what we did and the dates. [redacted] did come in on April- 22 2015 the invoice or order number she is referring to [redacted] (I will fax a copy to you with this letter) Looking at this, we only did a ac service...
for 92.95. [redacted] did mention at times the ac did not work right at times, we checked it out did not find anything at this time. then did a ac service (it was low on Freon) and told [redacted] it was colder, to drive it and see if it was better. When [redacted] brought the van back it was Thursday around 10;00 am. We have been established since 1986 and have a great following and our lot is always full of cars for us to work on. Friday we inspected [redacted] van. We called [redacted] to tell her it's the blend door actuator is bad. This is a four plus hour job and with all the dog hair on the floor of the van we will need to have the van shampooed as we can't work on the inside of this van like this. [redacted] then informs us as we have to have it done that day as she has to be in OK by Sunday. This was impossible. We sent a driver to pick up [redacted] and here is problem #3. [redacted] is deathly afraid of dogs and [redacted] does have a very large dog, a malinois which is what the police are using and looks intimating with its ears. Also I am in a elderly retirement community where we do not allow any dogs in the shop car for our customers health reasons.Here [redacted] is confused again as she wants me to pay for the repairs, since we fixed this problem already. In our records we only charged we ac system. The rest of the 682.21 was for oil change and a major tune up which is spark plugs, wires or boots, clean out throWe body. We never did any work on blend door actuator. So I can't see where [redacted] wants me to return 480.50. I have turned Amy·s name over to [redacted] who is a very successful malinois trainer who infomned me as to the rules for service dogs and [redacted] does not wear the badge nor does the dog wear any vest to announce this. [redacted] and I will be filing a complaint with the proper auth to see If she and the dog truly have all the requirements to be a service dog.Thank youVinnie lopanoGreenway Family Auto###-###-####
The only correlation that Greenway Family Auto and Greenway Family Towing has is the First TWO words in the name. Greenway Family Auto Service is only one company and the is a Auto Repair Service station Located in Sun City, Arizona and Greenway Family Auto has nothing to do...
with the business or Towing Company named Greenway Family Towing.Furthermore Greenway Family Auto Does NOT even own any TowtrucksRevdex.com please remove this complaint from Greenway Family Auto and attach it to the proper BusinessThank you Greenway Family Auto
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business did not offer any resolutions to my complaint, other than stating that they were going to try to file a complaint against me for having a service dog. I am currently traveling, and do not have the time to specifically refute their correspondence, but will do so by this weekend.Thank you.
Regards,
[redacted]
[redacted]cc [redacted].[redacted]We are sorry about this but [redacted] is totally confused as to what we did and the dates. [redacted] did come in on April- 22 2015 the invoice or order number she is referring to [redacted] (I will fax a copy to you with this letter) Looking at this, we only did a ac service...
for 92.95. [redacted] did mention at times the ac did not work right at times, we checked it out did not find anything at this time. then did a ac service (it was low on Freon) and told [redacted] it was colder, to drive it and see if it was better. When [redacted] brought the van back it was Thursday around 10;00 am. We have been established since 1986 and have a great following and our lot is always full of cars for us to work on. Friday we inspected [redacted] van. We called [redacted] to tell her it's the blend door actuator is bad. This is a four plus hour job and with all the dog hair on the floor of the van we will need to have the van shampooed as we can't work on the inside of this van like this. [redacted] then informs us as we have to have it done that day as she has to be in OK by Sunday. This was impossible. We sent a driver to pick up [redacted] and here is problem #3. [redacted] is deathly afraid of dogs and [redacted] does have a very large dog, a malinois which is what the police are using and looks intimating with its ears. Also I am in a elderly retirement community where we do not allow any dogs in the shop car for our customers health reasons.Here [redacted] is confused again as she wants me to pay for the repairs, since we fixed this problem already. In our records we only charged we ac system. The rest of the 682.21 was for oil change and a major tune up which is spark plugs, wires or boots, clean out throWe body. We never did any work on blend door actuator. So I can't see where [redacted] wants me to return 480.50. I have turned Amy·s name over to [redacted] who is a very successful malinois trainer who infomned me as to the rules for service dogs and [redacted] does not wear the badge nor does the dog wear any vest to announce this. [redacted] and I will be filing a complaint with the proper auth to see If she and the dog truly have all the requirements to be a service dog.Thank youVinnie lopanoGreenway Family Auto###-###-####
The only correlation that Greenway Family Auto and Greenway Family Towing has is the First TWO words in the name. Greenway Family Auto Service is only one company and the is a Auto Repair Service station Located in Sun City, Arizona and Greenway Family Auto has nothing to do...
with the business or Towing Company named Greenway Family Towing.Furthermore Greenway Family Auto Does NOT even own any TowtrucksRevdex.com please remove this complaint from Greenway Family Auto and attach it to the proper BusinessThank you Greenway Family Auto