Toyota Avalon Manufacture Paint Defect Issues and repaint concerns !!! We recently purchased a BRAND NEW Toyota Avalon from Russell Toyota on 12/05/Unfortunately, the car we've purchased came with multiple manufacture paint defects (paint cracks, paint peels, pinhole bubbles and dirt under the clear coat...etc.) throughout the carI immediately brought the car back to the dealership and have the paint issues addressed and documented I've had my sale consultant [redacted] and sale manager [redacted] from Russell Toyota sales deptRecondition manager [redacted] and recondition director [redacted] from Russell Toyota collision center and service manager [redacted] from Russell Toyota service deptlooked at the paint issues on my car and they all agreed those are manufacture defectspossible caused by bad prepworks or dirt get on the car before factory applied the clear coat...etcIt's very rare to see those paint defects on a brand new car like that and
My Venza break repair My Venza was in for a point vehicle check due to my car shacking vibrating snd driving unstablyI was told I needed brake service that consists of machining all rotors but I was told I did not need padsRepair was done I still notice my car not driving correctly so I took it to another toyota dealer and they found multiple things wrong including my rear pads were low and said I needed break sevice its only been 3-1/weeks since my break service but I need the machined and pads again So I took my repair issue back to Russel who had repaired three weeks prior and to no avail they refused acknowledge the pads are subpar and said no further services are requiredNo resolve at all , so now I subjucted to repair my rear breaks at my own cost after having the repaired weeks priorThey did hold to the promise of complete work I will never patronize them again
Toyota Avalon Manufacture Paint Defect Issues and repaint concerns !!!
We recently purchased a BRAND NEW Toyota Avalon from Russell Toyota on 12/05/Unfortunately, the car we've purchased came with multiple manufacture paint defects (paint cracks, paint peels, pinhole bubbles and dirt under the clear coat...etc.) throughout the carI immediately brought the car back to the dealership and have the paint issues addressed and documented
I've had my sale consultant *** and sale manager *** from Russell Toyota sales deptRecondition manager *** and recondition director *** from Russell Toyota collision center and service manager *** from Russell Toyota service deptlooked at the paint issues on my car and they all agreed those are manufacture defectspossible caused by bad prepworks or dirt get on the car before factory applied the clear coat...etcIt's very rare to see those paint defects on a brand new car like that and
My Venza break repair
My Venza was in for a point vehicle check due to my car shacking vibrating snd driving unstablyI was told I needed brake service that consists of machining all rotors but I was told I did not need padsRepair was done I still notice my car not driving correctly so I took it to another toyota dealer and they found multiple things wrong including my rear pads were low and said I needed break sevice its only been 3-1/weeks since my break service but I need the machined and pads again So I took my repair issue back to Russel who had repaired three weeks prior and to no avail they refused acknowledge the pads are subpar and said no further services are requiredNo resolve at all , so now I subjucted to repair my rear breaks at my own cost after having the repaired weeks priorThey did hold to the promise of complete work I will never patronize them again
Toyota advisor told me my engine was being replaced by Toyota & then when I dropped off my car that their advisor misunderstood & he told me wrong
Was having loud noise starting my car in the morning only 4/28/Had diagnostic done at *** *** in Eldersburg MD & was told possibly timing chainOil was low*** was kind to give me information about a TEchnical Service Bulletin (TSB) #*** Had my oil changes done at *** Eldersburg MD in all of & in On 5/2/I Took SUV to Toyota *** Catonsville MD for another diagnostic5/3/was told low oil, had shavings in my oil from oil starvation & I needed an engine $& it sounded like the cam gear $repair I Provided Toyota the TSB infoMy SUV is making the same noise as the info in the bulletinBeing a safety issue & scared the SUV would break down & stall & have a major accident so I approved the cam gear replacement & was a lot cheaper 5/4/To
Toyota with less then 15,miles required a jump start times in the last weekI went to the dealership and the battery test found no problemsI was forwarded to the service manager *** after the advisor *** seem to busy to even hear my concernsMr*** stated " clearly you (meaning me) don't know how cars work, I'm trying to explain that to you and all your doing is giving me attitude" As a female consumer I was offended and insulted by the remarksAfter speaking with the sales rep *** I was scheduled to bring the car back for more testingThe only problem with that is the car again didn't start this morning 1/13/17, causing me to be late for workI had to leave the car because I had no one to jump the car at 5:amFurthermore the car is parked in a street cleaning zone for 8:am to 11:am so I sure I will have a parking citation when I finally arrive home this evening
Heritage Toyota in Catonsville is an amazing family oriented dealership that has made my car dreams come true! I have been without a car since the end of October I became an *** queen and a *** princessI was truly in need of a great vehicle for personal, business, & when my parents come to visitMy father called the dealership from California on Friday and the head sales manager, Jerry *** happened to answer the phoneMy dad explained that his baby girl (me) was interested in a particular carMr*** had my father to call me on way that very moment and assured my father and me that they would take great care of meHe had of the managers to pick me up the next morningI got to the dealership around 11:30amMr*** already had a great sales rep, Karl, waiting to assist meThey had the car that I was interested in ready for me to test driveNow my credit score was not the best (young mistakes)They were amazing!!!! Plus my down payment was not very muchThe finance manager, Miss Tyree (who was fabulous) was able to get a great interest rate for me with monthly payments that were well within my budgetShe walked me through then entire purchase process so that I could make a sound decisionI was able to leave at 4:00pm with MY CAR!!!! I was so elated! They were very attentive, caring, and all around wonderful! They made the experience memorable and I recommend anyone who is looking for a dealership who is interested in taking impeccable care of their customer to go to HERITAGE TOYOTA in Catonsville, MD! You will not be disappointed, only DELIGHTED! Thank you Mr*** and Karl! You guys are amazing and I will always appreciate your kind service!
I had repairs made to my vehicle as a result of an insurance claim I asked for a decorative part that was missing be replaced during these repairs, which I paid for separately from my insurance claim I picked up my vehicle on June 30, 2017.The applique was installed on my vehicle, however within weeks it had fallen off I contacted the business and was told a message was being left and someone would contact me back which to date no one ever hasI feel that either the installation of the part was improper or the part was defective for it to have fallen off within such a short period of time In addition, I received a warranty card which states there is a LIFETIME limited warranty for parts To date no one has ever acknowledged my inquiry and have never returned my calls
Product_Or_Service: Vehicle Part
I was lied to by the sales person *** in order to sell me a more expensive vehicle and GAP insurance coverage
On 02/10/I purchased at Toyota Camry SE, stock number *** and contract number *** from the Mile One Russell Toyota Local on Baltimore National Pike in Catonsville, MD I was accompanied by my cousin *** My salesperson was *** My lease was ending on my Toyota Avalon, which I also purchased from the same dealer and sales person Over several visits, I explained to *** that I wanted a more affordable car this time and he showed me vehicles in the $14-$16k range I picked a Toyota Camry that was $15,and Toyota certified that was at their sister dealership in Owings Mils and placed a credit application to purchase the vehicle I was told by Mr*** that they could not sell me that car because the other dealer needed to increase the price by $3,to sell it to me, even though it was advertised at the $15,
I spoke with *** from Toyota Heritage in regards to my Toyota Prius being repairedI requested for diagnostic to be done on my carI initially received a quote of $to have service doneI was told the main fuse box and auxiliary battery needed to be replaced since the car was not able to turn on*** had checked with *** warranty stating that they will not pay for the claimI signed the "written" receipt to get the repair done knowing I had to pay out of pocketI later received the call in the evening with *** saying that there was another problem found with the car that would take $5,to fixHe stated that the whole fuse was blownI had asked why this was not discovered during diagnostic? *** further stated that labor on the car still had to be covered that costed a little over $with a non working carThe batter was never replaced but I was still charged for the hour labor and to find out there were more problems after working on my car
Pr
This review is concerning the Service Department at Toyota Heritage Catonsville I will never nor would I advice anyone to take their vehicle here for service I had my Highlander Hybrid towed here after receiving warning to check the hybrid system, check battery They initially were unable to locate my vehicle which had been sitting on their lot for no less than 22hrsbut would not return my calls My husband walked the lot and showed them the vehicleAs to diagnosing the problem, it took another five days to finally be told water had leaked onto my hybrid batteryI would not only need to replace the hybrid battery and computer with a starting estimate of $10,but I should consider getting a new vehicleThe service Manager Ryan *** then says I would be given $by the sales department for my current vehicle because the hybrid system was down, but if it were running they'd give me $11,Thankfully I'm not as stupid as I look and told him to put my vehicle back together to which he responded "back to together, you mean..." As if he couldn't believe I would pursue any other avenue except what he suggested Thank God I seek direction I had my car towed to a hybrid battery facility in Bowie, Md who examined the vehicle, jumped the volt battery, tested the hybrid cells (which Alex at Heritage told me was impossible to do) found the hybrid battery did not need replacing and had my car up and running for $which will go toward the hybrid battery replacement should I need one in the future SWINDLERS, SCAMMERS AND CROOKS in the service department, not all but the ones I dealt with...save yourself some aggravation, time and money and avoid Heritage Auto I wouldn't even buy a replacement vehicle from this place
Failure to pay off a car that was traded in
On May 31, 2017, I traded a Fto Heritage Toyota Catonsville and bought a Toyota 4RunnerThe sales team knew the truck was a lease from ***They told me they would pay the truck off
Heritage Toyota has not paid the truck offThey tried to mail a payment to Ford Credit and they did not follow Ford's procedures for a lease buyoutThe payment was returned and I was notified by Ford Credit on June 15, I called Heritage Toyota and relayed the exact message from Ford Credit that the payout must be done through the leasing dealership, ***
Today is June 27, and Ford Credit has not received payment from ***, who is suppose to receive payment from Heritage Toyota
A payment on the truck was due June 16, 2017, days after my truck was traded inThe truck should have been paid off sooner than thenThe payoff amount from Ford Credit was good until June 26, and that day has pas
Toyota called me, wanted my car, promised a written estimate to take home; no pressure; asked me to pick it up Never got it Instead scam car sale
First, I must take responsibility for my actions, and I realize I have signed a contract In fairness to myself as I question how this could have happened as it did, I also point out that I have been in chronic pain for months, which I have found extremely distracting and for which I await medical relief; also just had a serious employment change; in retrospect, still in shock Plus lingering bronchitis Usually very careful
Voice message from a woman from Russell Toyota, telling me that they were interested in buying my car because it had a relatively low mileage Last year the V-RAV was produced I wasn't sure what this was about, so I returned the call and the woman told me the business was "desperate" for this car and that she had an offer for me, in writing, which I could take home and examine for a few days I thoug
I had a contract with the company to return money after a certain time limit
My wife and I purchased a Toyota pickup from Russel Toyota on 7/17/ During financing we were offered an extended warranty of 60/100,miles for the price of $ I have in my possession a contract which states, that when the contract expires or after 100,miles and we did not use the warranty the $would be refunded We started in December of trying to get the money refunded with no success We called *** four times and we were told to call the dealer My wife called the dealer three times left messages no return calls, I went to the dealer ship and talked to a Mr*** in the finance department he made copies of my contract and said to give him a week It has been over a week and I have not received any calls or correspondenceI called him three times left messages with no return calls went back to the dealer he was not there left a message for him
Toyota Avalon Manufacture Paint Defect Issues and repaint concerns !!! We recently purchased a BRAND NEW Toyota Avalon from Russell Toyota on 12/05/Unfortunately, the car we've purchased came with multiple manufacture paint defects (paint cracks, paint peels, pinhole bubbles and dirt under the clear coat...etc.) throughout the carI immediately brought the car back to the dealership and have the paint issues addressed and documented I've had my sale consultant [redacted] and sale manager [redacted] from Russell Toyota sales deptRecondition manager [redacted] and recondition director [redacted] from Russell Toyota collision center and service manager [redacted] from Russell Toyota service deptlooked at the paint issues on my car and they all agreed those are manufacture defectspossible caused by bad prepworks or dirt get on the car before factory applied the clear coat...etcIt's very rare to see those paint defects on a brand new car like that and
My Venza break repair My Venza was in for a point vehicle check due to my car shacking vibrating snd driving unstablyI was told I needed brake service that consists of machining all rotors but I was told I did not need padsRepair was done I still notice my car not driving correctly so I took it to another toyota dealer and they found multiple things wrong including my rear pads were low and said I needed break sevice its only been 3-1/weeks since my break service but I need the machined and pads again So I took my repair issue back to Russel who had repaired three weeks prior and to no avail they refused acknowledge the pads are subpar and said no further services are requiredNo resolve at all , so now I subjucted to repair my rear breaks at my own cost after having the repaired weeks priorThey did hold to the promise of complete work I will never patronize them again
Toyota Avalon Manufacture Paint Defect Issues and repaint concerns !!!
We recently purchased a BRAND NEW Toyota Avalon from Russell Toyota on 12/05/Unfortunately, the car we've purchased came with multiple manufacture paint defects (paint cracks, paint peels, pinhole bubbles and dirt under the clear coat...etc.) throughout the carI immediately brought the car back to the dealership and have the paint issues addressed and documented
I've had my sale consultant *** and sale manager *** from Russell Toyota sales deptRecondition manager *** and recondition director *** from Russell Toyota collision center and service manager *** from Russell Toyota service deptlooked at the paint issues on my car and they all agreed those are manufacture defectspossible caused by bad prepworks or dirt get on the car before factory applied the clear coat...etcIt's very rare to see those paint defects on a brand new car like that and
My Venza break repair
My Venza was in for a point vehicle check due to my car shacking vibrating snd driving unstablyI was told I needed brake service that consists of machining all rotors but I was told I did not need padsRepair was done I still notice my car not driving correctly so I took it to another toyota dealer and they found multiple things wrong including my rear pads were low and said I needed break sevice its only been 3-1/weeks since my break service but I need the machined and pads again So I took my repair issue back to Russel who had repaired three weeks prior and to no avail they refused acknowledge the pads are subpar and said no further services are requiredNo resolve at all , so now I subjucted to repair my rear breaks at my own cost after having the repaired weeks priorThey did hold to the promise of complete work I will never patronize them again
Toyota advisor told me my engine was being replaced by Toyota & then when I dropped off my car that their advisor misunderstood & he told me wrong
Was having loud noise starting my car in the morning only 4/28/Had diagnostic done at *** *** in Eldersburg MD & was told possibly timing chainOil was low*** was kind to give me information about a TEchnical Service Bulletin (TSB) #*** Had my oil changes done at *** Eldersburg MD in all of & in On 5/2/I Took SUV to Toyota *** Catonsville MD for another diagnostic5/3/was told low oil, had shavings in my oil from oil starvation & I needed an engine $& it sounded like the cam gear $repair I Provided Toyota the TSB infoMy SUV is making the same noise as the info in the bulletinBeing a safety issue & scared the SUV would break down & stall & have a major accident so I approved the cam gear replacement & was a lot cheaper 5/4/To
Toyota with less then 15,miles required a jump start times in the last weekI went to the dealership and the battery test found no problemsI was forwarded to the service manager *** after the advisor *** seem to busy to even hear my concernsMr*** stated " clearly you (meaning me) don't know how cars work, I'm trying to explain that to you and all your doing is giving me attitude" As a female consumer I was offended and insulted by the remarksAfter speaking with the sales rep *** I was scheduled to bring the car back for more testingThe only problem with that is the car again didn't start this morning 1/13/17, causing me to be late for workI had to leave the car because I had no one to jump the car at 5:amFurthermore the car is parked in a street cleaning zone for 8:am to 11:am so I sure I will have a parking citation when I finally arrive home this evening
Heritage Toyota in Catonsville is an amazing family oriented dealership that has made my car dreams come true! I have been without a car since the end of October I became an *** queen and a *** princessI was truly in need of a great vehicle for personal, business, & when my parents come to visitMy father called the dealership from California on Friday and the head sales manager, Jerry *** happened to answer the phoneMy dad explained that his baby girl (me) was interested in a particular carMr*** had my father to call me on way that very moment and assured my father and me that they would take great care of meHe had of the managers to pick me up the next morningI got to the dealership around 11:30amMr*** already had a great sales rep, Karl, waiting to assist meThey had the car that I was interested in ready for me to test driveNow my credit score was not the best (young mistakes)They were amazing!!!! Plus my down payment was not very muchThe finance manager, Miss Tyree (who was fabulous) was able to get a great interest rate for me with monthly payments that were well within my budgetShe walked me through then entire purchase process so that I could make a sound decisionI was able to leave at 4:00pm with MY CAR!!!! I was so elated! They were very attentive, caring, and all around wonderful! They made the experience memorable and I recommend anyone who is looking for a dealership who is interested in taking impeccable care of their customer to go to HERITAGE TOYOTA in Catonsville, MD! You will not be disappointed, only DELIGHTED! Thank you Mr*** and Karl! You guys are amazing and I will always appreciate your kind service!
I had repairs made to my vehicle as a result of an insurance claim I asked for a decorative part that was missing be replaced during these repairs, which I paid for separately from my insurance claim I picked up my vehicle on June 30, 2017.The applique was installed on my vehicle, however within weeks it had fallen off I contacted the business and was told a message was being left and someone would contact me back which to date no one ever hasI feel that either the installation of the part was improper or the part was defective for it to have fallen off within such a short period of time In addition, I received a warranty card which states there is a LIFETIME limited warranty for parts To date no one has ever acknowledged my inquiry and have never returned my calls
Product_Or_Service: Vehicle Part
I was lied to by the sales person *** in order to sell me a more expensive vehicle and GAP insurance coverage
On 02/10/I purchased at Toyota Camry SE, stock number *** and contract number *** from the Mile One Russell Toyota Local on Baltimore National Pike in Catonsville, MD I was accompanied by my cousin *** My salesperson was *** My lease was ending on my Toyota Avalon, which I also purchased from the same dealer and sales person Over several visits, I explained to *** that I wanted a more affordable car this time and he showed me vehicles in the $14-$16k range I picked a Toyota Camry that was $15,and Toyota certified that was at their sister dealership in Owings Mils and placed a credit application to purchase the vehicle I was told by Mr*** that they could not sell me that car because the other dealer needed to increase the price by $3,to sell it to me, even though it was advertised at the $15,
I spoke with *** from Toyota Heritage in regards to my Toyota Prius being repairedI requested for diagnostic to be done on my carI initially received a quote of $to have service doneI was told the main fuse box and auxiliary battery needed to be replaced since the car was not able to turn on*** had checked with *** warranty stating that they will not pay for the claimI signed the "written" receipt to get the repair done knowing I had to pay out of pocketI later received the call in the evening with *** saying that there was another problem found with the car that would take $5,to fixHe stated that the whole fuse was blownI had asked why this was not discovered during diagnostic? *** further stated that labor on the car still had to be covered that costed a little over $with a non working carThe batter was never replaced but I was still charged for the hour labor and to find out there were more problems after working on my car
Pr
This review is concerning the Service Department at Toyota Heritage Catonsville I will never nor would I advice anyone to take their vehicle here for service I had my Highlander Hybrid towed here after receiving warning to check the hybrid system, check battery They initially were unable to locate my vehicle which had been sitting on their lot for no less than 22hrsbut would not return my calls My husband walked the lot and showed them the vehicleAs to diagnosing the problem, it took another five days to finally be told water had leaked onto my hybrid batteryI would not only need to replace the hybrid battery and computer with a starting estimate of $10,but I should consider getting a new vehicleThe service Manager Ryan *** then says I would be given $by the sales department for my current vehicle because the hybrid system was down, but if it were running they'd give me $11,Thankfully I'm not as stupid as I look and told him to put my vehicle back together to which he responded "back to together, you mean..." As if he couldn't believe I would pursue any other avenue except what he suggested Thank God I seek direction I had my car towed to a hybrid battery facility in Bowie, Md who examined the vehicle, jumped the volt battery, tested the hybrid cells (which Alex at Heritage told me was impossible to do) found the hybrid battery did not need replacing and had my car up and running for $which will go toward the hybrid battery replacement should I need one in the future SWINDLERS, SCAMMERS AND CROOKS in the service department, not all but the ones I dealt with...save yourself some aggravation, time and money and avoid Heritage Auto I wouldn't even buy a replacement vehicle from this place
Failure to pay off a car that was traded in
On May 31, 2017, I traded a Fto Heritage Toyota Catonsville and bought a Toyota 4RunnerThe sales team knew the truck was a lease from ***They told me they would pay the truck off
Heritage Toyota has not paid the truck offThey tried to mail a payment to Ford Credit and they did not follow Ford's procedures for a lease buyoutThe payment was returned and I was notified by Ford Credit on June 15, I called Heritage Toyota and relayed the exact message from Ford Credit that the payout must be done through the leasing dealership, ***
Today is June 27, and Ford Credit has not received payment from ***, who is suppose to receive payment from Heritage Toyota
A payment on the truck was due June 16, 2017, days after my truck was traded inThe truck should have been paid off sooner than thenThe payoff amount from Ford Credit was good until June 26, and that day has pas
Toyota called me, wanted my car, promised a written estimate to take home; no pressure; asked me to pick it up Never got it Instead scam car sale
First, I must take responsibility for my actions, and I realize I have signed a contract In fairness to myself as I question how this could have happened as it did, I also point out that I have been in chronic pain for months, which I have found extremely distracting and for which I await medical relief; also just had a serious employment change; in retrospect, still in shock Plus lingering bronchitis Usually very careful
Voice message from a woman from Russell Toyota, telling me that they were interested in buying my car because it had a relatively low mileage Last year the V-RAV was produced I wasn't sure what this was about, so I returned the call and the woman told me the business was "desperate" for this car and that she had an offer for me, in writing, which I could take home and examine for a few days I thoug
I had a contract with the company to return money after a certain time limit
My wife and I purchased a Toyota pickup from Russel Toyota on 7/17/ During financing we were offered an extended warranty of 60/100,miles for the price of $ I have in my possession a contract which states, that when the contract expires or after 100,miles and we did not use the warranty the $would be refunded We started in December of trying to get the money refunded with no success We called *** four times and we were told to call the dealer My wife called the dealer three times left messages no return calls, I went to the dealer ship and talked to a Mr*** in the finance department he made copies of my contract and said to give him a week It has been over a week and I have not received any calls or correspondenceI called him three times left messages with no return calls went back to the dealer he was not there left a message for him