Levy & Associates, LLC

On Wednesday July 2, 2014, we received and posted the garnishment payment which paid/over paid the balance at approximately 3:PM (The overpayment kicks off a process in our system to start the refund / satisfaction process the next business day.) However, due to the holiday weekend, we worked half day on July 3rd and did not start to process to refund the overpayment and satisfaction until the next business day, which was MONDAY JULY 7th Also on July 7th, the consumer called to inquire about the garnishment and status of the judgment The consumer is represented by counsel in this legal matter; The consumer confirmed that she was still represented by the attorney We advised her that due to the ethical rules and the FDCPA we are required to communicate with her attorney On July 7th and on July 8th the Garnishment Release and Notice of Satisfaction of Judgment were prepared and sent to the Court, respectively On July 8th we sent the consumer's refund check to her Additionally, we contacted the consumer's attorney on July 10th to advise him of the steps we had taken with respect to the Court Based on the consumer's complaint, it is clear her employer has not received / not processed the Garnishment release from the Court because she indicates they withheld funds from a subsequent paycheck Following her phone call to our office yesterday, we contacted her attorney and left a message for him to call us to discuss We have not yet heard back from him Additionally, we have not received a signed entry from the Court with respect to the release / satisfaction of the judgment We understand that the consumer is frustrated by the process between her employer, the court, our law firm and her attorney The process does not always move as quickly as all parties would like/prefer and this can result in items crossing in the mail and/or being delayed We believe that the Court is moving as quickly as is possible; hopefully the entry will be signed by the Court soon if it has not already been signed and entered (We have not furnished information to the credit reporting agencies so there is nothing for us to update, so to speak, other than the notification of satisfaction which we have sent to the Court Upon entry of the Notice of Satisfaction, the Court will show this judgment as satisfied This afternoon, in order to expedite notice to her employer, we faxed a copy of the release/satisfaction that we sent to the Court last week to her employer; as stated we do not YET have the signed entry from the Judge/court I have attached a copy of our fax to her employer In terms of the garnishment check her employer has sent to the Court, we will process the refund after our receipt of said funds from the Court if the Court does not release them to her directly (Note: if the funds are sent to us, our refund to her will occur as soon as is practicable; this usually occurs in one - two business days after receipt from the court.) If the consumer would like us to be able to discuss this with her when she calls us, we will need to have permission from her attorney to do so Otherwise we will continue to communicate with her through her counsel THIS COMMUNICATION IS FROM A DEBT COLLECTOR

We want to respond as quickly as possible so we will make this brief in the interest of getting the information to the consumer as quickly as possible Levy & Associates LLC mailed the paperwork to release both the garnishment and the judgment to the Court on the 7th and 8th of July The Court posted them to their file on the 14th and 16th Both items have been filed with the Court and, in fact, the satisfaction of judgment appears to be available on the Court's website according to the July 16th note on the Court's docket I believe the consumer should be able to print the satisfaction from the hyperlink on the court's docket Unfortunately we are waiting for a mailed entry from the Court and do not yet have the signed entryTHIS COMMUNICATION IS FROM A DEBT COLLECTOR

I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me
It appears the problem is/was a processing delay on the part of the court, and a miscommunication between the attorney office
Regards,
*** ***

We want to respond as quickly as possible so we will make this brief in the interest of getting the information to the consumer as quickly as possible.
Levy & Associates LLC mailed the paperwork to release both the  garnishment and the judgment to the Court on the 7th and 8th of...

July.    The Court posted them to their file on the 14th and 16th.   Both items have been filed with the Court and, in fact, the satisfaction of judgment appears to be available on the Court's website according to the July 16th note on the Court's docket.   I believe the consumer should be able to print the satisfaction from the hyperlink on the court's docket.  Unfortunately we are waiting for a mailed entry from the Court and do not yet have the signed entry. THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

On Wednesday July 2, 2014, we received and posted the garnishment payment which paid/over paid the balance at approximately 3:30 PM.  (The overpayment kicks off a process in our system to start the refund / satisfaction process the next business day.)  However, due to the holiday...

weekend, we worked half day on July 3rd and did not start to process to refund the overpayment and satisfaction until the next business day, which was MONDAY JULY 7th.   Also on July 7th, the consumer called to inquire about the garnishment and status of the judgment.  The consumer is represented by counsel in this legal matter; The consumer confirmed that she was still represented by the attorney.  We advised her that due to the ethical rules and the FDCPA we are required to communicate with her attorney.   
On July 7th and on July 8th the Garnishment Release and Notice of Satisfaction of Judgment were prepared and sent to the Court, respectively.    On July 8th we sent the consumer's refund check to her.  Additionally, we contacted the consumer's attorney on July 10th to advise him of the steps we had taken with respect to the Court. 
Based on the consumer's complaint, it is clear her employer has not received / not processed the Garnishment release from the Court because she indicates they withheld funds from a subsequent paycheck.  Following her phone call to our office yesterday, we contacted her attorney and left a message for him to call us to discuss.  We have not yet heard back from him.   Additionally, we have not received a signed entry from the Court with respect to the release / satisfaction of the judgment.
We understand that the consumer is frustrated by the process between her employer, the court, our law firm and her attorney.  The process does not always move as quickly as all parties would like/prefer and this can result in items crossing in the mail and/or being delayed.  We believe that the Court is moving as quickly as is possible; hopefully the entry will be signed by the Court soon if it has not already been signed and entered.  (We have not furnished information to the credit reporting agencies so there is nothing for us to update, so to speak, other than the notification of satisfaction which we have sent to the Court.  Upon entry of the Notice of Satisfaction, the Court will show this judgment as satisfied.   
This afternoon, in order to expedite notice to her employer, we faxed a copy of the release/satisfaction that we sent to the Court last week to her employer; as stated we do not YET have the signed entry from the Judge/court.  I have attached a copy of our fax to her employer. 
In terms of the garnishment check her employer has sent to the Court, we will process the refund after our receipt of said funds from the Court if the Court does not release them to her directly.  (Note: if the funds are sent to us, our refund to her will occur as soon as is practicable; this usually occurs in one - two business days after receipt from the court.)  If the consumer would like us to be able to discuss this with her when she calls us, we will need to have permission from her attorney to do so.  Otherwise we will continue to communicate with her through her counsel.
THIS COMMUNICATION IS FROM A DEBT COLLECTOR.