Dear *** *** ***,
Thank you for your message.We have reviewed this matter and our records indicate that Mr*** has gained access to his DBP customer account and canceled private registration for ***.***, ***.*** and ***.*** since this complaint was filed
We
now consider this matter resolvedPlease let us know if we can be of further assistance
Dear Revdex.com,
Thank you for your messageWe have reviewed this matter and our records indicate that Mr*** has gained access to his
DBP customer account and canceled private registration for his domain name since this complaint was filed
We now consider this matter
resolvedPlease let us know if we can be of further assistance
Hello [redacted]You may contact the customer by sending email to [redacted] All emails sent to the public address are forwarded to the customer, according to their wishes. Alternatively, you may wish to contact the hosting provider for the website, who can affect website content. As a courtesy, we have provided the hosting provider below:[redacted]Finally,
should you still desire our customer’s identity, we will require a properly
served subpoena. You may view our subpoena policies here:
https://www.domainsbyproxy.com/policy/Subpoena.aspxHope this helps.
Dear[redacted],
Thank you for your message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for the domain names at issue since this complaint was filed.
We now consider this...
matter resolved. Please let us know if we can be of further assistance.
Dear Dispute Resolution Consultant,
We have reviewed this matter and our records indicate that [redacted] was able to successfully cancel our private registration service for the domain names in question since receiving this complaint. We now consider this matter resolved.
Please let us...
Dear [redacted],We received notice of a consumer complaint filed against Domains By Proxy (“DBP”) regarding [redacted]. DBP provides a private registration service that allows its customers to register domain names without listing their contact information in the public WHOIS database. Since DBP...
is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over website content. Therefore, as the complaint is actually against our customer, we request that you withdraw the current complaint and file a new one against [redacted].As Domains By Proxy does not have the ability to remove content from any website for which we provide our proxy service, you will need to contact the hosting provider. Generally the operators of the DNS name servers and the hosting providers are the same. For your convenience, we have listed the hosting provider below:
[redacted], Inc.
abuse@[redacted].com
In addition to contacting the hosting provider, you may send your complaint directly to the customer at: [redacted]@domainsbyproxy.com. Unfortunately, we cannot guarantee the customer will reply, but this is yet another option for you to pursue.
Very truly yours,
Lisa V.
Domains By Proxy, LLC
Dear Dispute Resolution Consultant,
We are in receipt of your complaint from Mrs. Wissel.
We have reviewed the complaint and it appears that the complaint was filed incorrectly against Domains By Proxy, LLC as we do not sell clothing. We are a provide a private registration service for...
domain name registrations. For more information about our private registration, please visit our website at DomainsByProxy.com. That said, we ask that this complaint be removed from our record and filed against the correct party.Finally, if Mrs. [redacted] has a complaint against one of our customers that utilizes our private registration service she can file a claim by clicking the yellow "File a Claim" button on our home page for review.
Dear Revdex.com,
Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain name since this complaint was filed.
We now consider this matter...
resolved. Please let us know if we can be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted],
Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain names since this complaint was filed.
With regards to Mr. [redacted]'s...
refund request, Mr. [redacted] will need to contact [redacted]'s Billing Department for assistance, as all sales and billing of our private registration service are handled by [redacted]'s Billing Department can be contacted at ###-###-####.
Also, we have noted Mr. [redacted]'s customer experience and we will look for ways to improve our process in the future.
We now consider this matter resolved. Please let us know if we can be of further assistance.
Dear [redacted]i,As you mentioned, Domains By Proxy some complaints from [redacted] concerning a photograph that was posted on your website. It is true that Mr. [redacted] eventually submitted a 'complete' complaint pursuant to our Trademark/Copyright Infringement Policy, available at...
[redacted]. As the complaining party provided all required elements, your contact information was disclosed to Mr. [redacted]. We are sorry to hear you are experiencing difficulties and would like to suggest that you contact you nearest law enforcement agency if you believe you are in danger. Kind regards,Office of the General ManagerDomains By Proxy
Dear Dispute Resolution Consultant,
Thank you for your message. We have reviewed Mr. [redacted] complaint and our records indicate that Mr. [redacted] was able to successfully remove Protected Registration from the domain names in question since we received this email.
We now consider this...
matter resolved. Please let us know if we can be of further assistance.
Dear [redacted] We received notice of a consumer complaint filed against Domains By Proxy (“DBP”) regarding PUBLICRECORDS.DIRECTORY. DBP provides a private registration service that allows its customers to register domain names without listing their contact information in the public WHOIS database. ...
Since DBP is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over the content of our customers' websites. Therefore, as the complaint is actually against our customer, we request that you withdraw the current complaint and file a new one against PUBLICRECORDS.DIRECTORY. Please let us know if you have any questions.Kind regards,[redacted]Domains By Proxy, LLC
Mr. [redacted],Our Abuse department is reviewing the domain name and any supporting documentation you submitted. Depending on the results of their investigation, private registration services may be cancelled.Regards,Lisa V.Office of the General ManagerDomains By Proxy, LLC
Hello,We have reviewed the complaint and it appears the complaint was filed incorrectly against Domains By By Proxy, LLC when it should have been filed against [redacted]. Therefore, we ask that this complaint be removed from our record and filed against the correct party, [redacted]Kindest...
sent you the incorrect website name....the following is the correct website. I got absolutely NO services from Avangate, ordered a $14 repair kit, yet was charged $36.95. I spent 22 hours on phone with reimage.com for 3 days and 3 hrs total on hold. The process was to take approximately 4 hrs, when, actually it took a total of 27 hrs. I could not use my pc all that time. They also installed more viruses, therefore, after wasting $136.95 for MORE trouble and have since had to purchase a new laptop. ReimageRepair is still installed on my ruined pc and cannot be removed. What kind of service is this for honest Americans
DBP, which is owned by GoDaddy founder [redacted], can not offer domain privacy services that negate their responsibility for managing unsolicited, unwanted, unwelcome abuse from domains owners who violate DBP's TOU!The fact that "[redacted]" (domain) is a private registration does not absolve DBP of their responsibility when their customer fails to abide by DBP's TOU! If "[redacted]" has listed DBP as their administrative and technical contact,it is then incumbent on DBP to either notify the customer or rescind the domain! *. [redacted]
Dear Revdex.com,Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain names since this complaint was filed.Also, we have noted Mr. [redacted]'s customer...
experience and we will look for ways to improve our process in the future.We now consider this matter resolved. Please let us know if we can be of further assistance.
Dear Revdex.com Representative,The person who submitted this complaint, [redacted]s not a customer of Domains By Proxy. Further, Domains By Proxy does not offer the service he purchased and did not charge Mr. Rush's credit card for any services. Please cancel this complaint against Domains By...
Proxy.Kindly let us know when the complaint has removed from our record.Thank you,Office of the General ManagerDomains By Proxy, LLC
INDEED, your email did NOT come through, regardless of lack of bounce, as you have so graciously indicated. I think you would agree that it is important for BOTH of us to understand why an e mail from such a reputable company did go through as intended. My spam is cleanly out daily, so it was not there. But then, when filing a complaint through your website, you do NOT give any info as to what should be added to Contacts to avoid rejection, which is why I check spam daily. Also, you did not give any suggestions on follow up if a response was not received in the time frame indicated by your website....which is something the vast majority of businesses, who take complaints seriously, do.Please rest assured, that your cavalier attitude does not relieve you, FanFiction or host of said mentioned website of any responsibility.I need to know exactly who is the host of this website, if I have or have not contacted the right people, you should state such. Copyright and Trademark violations should not be taken so lightly, as you response indicates you have.
Dear *** *** ***,
Thank you for your message.We have reviewed this matter and our records indicate that Mr*** has gained access to his DBP customer account and canceled private registration for ***.***, ***.*** and ***.*** since this complaint was filed
We
now consider this matter resolvedPlease let us know if we can be of further assistance
Dear Revdex.com,
Thank you for your messageWe have reviewed this matter and our records indicate that Mr*** has gained access to his
DBP customer account and canceled private registration for his domain name since this complaint was filed
We now consider this matter
resolvedPlease let us know if we can be of further assistance
Hello [redacted]You may contact the customer by sending email to [redacted] All emails sent to the public address are forwarded to the customer, according to their wishes. Alternatively, you may wish to contact the hosting provider for the website, who can affect website content. As a courtesy, we have provided the hosting provider below:[redacted]Finally,
should you still desire our customer’s identity, we will require a properly
served subpoena. You may view our subpoena policies here:
https://www.domainsbyproxy.com/policy/Subpoena.aspxHope this helps.
Dear[redacted],
Thank you for your message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for the domain names at issue since this complaint was filed.
We now consider this...
matter resolved. Please let us know if we can be of further assistance.
Dear Dispute Resolution Consultant,
We have reviewed this matter and our records indicate that [redacted] was able to successfully cancel our private registration service for the domain names in question since receiving this complaint. We now consider this matter resolved.
Please let us...
know if we can be of further assistance.
Dear [redacted],We received notice of a consumer complaint filed against Domains By Proxy (“DBP”) regarding [redacted]. DBP provides a private registration service that allows its customers to register domain names without listing their contact information in the public WHOIS database. Since DBP...
is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over website content. Therefore, as the complaint is actually against our customer, we request that you withdraw the current complaint and file a new one against [redacted].As Domains By Proxy does not have the ability to remove content from any website for which we provide our proxy service, you will need to contact the hosting provider. Generally the operators of the DNS name servers and the hosting providers are the same. For your convenience, we have listed the hosting provider below:
[redacted], Inc.
abuse@[redacted].com
In addition to contacting the hosting provider, you may send your complaint directly to the customer at: [redacted]@domainsbyproxy.com. Unfortunately, we cannot guarantee the customer will reply, but this is yet another option for you to pursue.
Very truly yours,
Lisa V.
Domains By Proxy, LLC
Dear Dispute Resolution Consultant,
We are in receipt of your complaint from Mrs. Wissel.
We have reviewed the complaint and it appears that the complaint was filed incorrectly against Domains By Proxy, LLC as we do not sell clothing. We are a provide a private registration service for...
domain name registrations. For more information about our private registration, please visit our website at DomainsByProxy.com. That said, we ask that this complaint be removed from our record and filed against the correct party.Finally, if Mrs. [redacted] has a complaint against one of our customers that utilizes our private registration service she can file a claim by clicking the yellow "File a Claim" button on our home page for review.
Dear Revdex.com,
Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain name since this complaint was filed.
We now consider this matter...
resolved. Please let us know if we can be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted],
Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain names since this complaint was filed.
With regards to Mr. [redacted]'s...
refund request, Mr. [redacted] will need to contact [redacted]'s Billing Department for assistance, as all sales and billing of our private registration service are handled by [redacted]'s Billing Department can be contacted at ###-###-####.
Also, we have noted Mr. [redacted]'s customer experience and we will look for ways to improve our process in the future.
We now consider this matter resolved. Please let us know if we can be of further assistance.
Dear [redacted]i,As you mentioned, Domains By Proxy some complaints from [redacted] concerning a photograph that was posted on your website. It is true that Mr. [redacted] eventually submitted a 'complete' complaint pursuant to our Trademark/Copyright Infringement Policy, available at...
[redacted]. As the complaining party provided all required elements, your contact information was disclosed to Mr. [redacted]. We are sorry to hear you are experiencing difficulties and would like to suggest that you contact you nearest law enforcement agency if you believe you are in danger. Kind regards,Office of the General ManagerDomains By Proxy
Dear Dispute Resolution Consultant,
Thank you for your message. We have reviewed Mr. [redacted] complaint and our records indicate that Mr. [redacted] was able to successfully remove Protected Registration from the domain names in question since we received this email.
We now consider this...
matter resolved. Please let us know if we can be of further assistance.
Dear [redacted] We received notice of a consumer complaint filed against Domains By Proxy (“DBP”) regarding PUBLICRECORDS.DIRECTORY. DBP provides a private registration service that allows its customers to register domain names without listing their contact information in the public WHOIS database. ...
Since DBP is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over the content of our customers' websites. Therefore, as the complaint is actually against our customer, we request that you withdraw the current complaint and file a new one against PUBLICRECORDS.DIRECTORY. Please let us know if you have any questions.Kind regards,[redacted]Domains By Proxy, LLC
Mr. [redacted],Our Abuse department is reviewing the domain name and any supporting documentation you submitted. Depending on the results of their investigation, private registration services may be cancelled.Regards,Lisa V.Office of the General ManagerDomains By Proxy, LLC
Hello,We have reviewed the complaint and it appears the complaint was filed incorrectly against Domains By By Proxy, LLC when it should have been filed against [redacted]. Therefore, we ask that this complaint be removed from our record and filed against the correct party, [redacted]Kindest...
Regards, Michael A[redacted]Domains By Proxy, LLC
sent you the incorrect website name....the following is the correct website. I got absolutely NO services from Avangate, ordered a $14 repair kit, yet was charged $36.95. I spent 22 hours on phone with reimage.com for 3 days and 3 hrs total on hold. The process was to take approximately 4 hrs, when, actually it took a total of 27 hrs. I could not use my pc all that time. They also installed more viruses, therefore, after wasting $136.95 for MORE trouble and have since had to purchase a new laptop. ReimageRepair is still installed on my ruined pc and cannot be removed. What kind of service is this for honest Americans
DBP, which is owned by GoDaddy founder [redacted], can not offer domain privacy services that negate their responsibility for managing unsolicited, unwanted, unwelcome abuse from domains owners who violate DBP's TOU!The fact that "[redacted]" (domain) is a private registration does not absolve DBP of their responsibility when their customer fails to abide by DBP's TOU! If "[redacted]" has listed DBP as their administrative and technical contact,it is then incumbent on DBP to either notify the customer or rescind the domain! *. [redacted]
Dear Revdex.com,Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain names since this complaint was filed.Also, we have noted Mr. [redacted]'s customer...
experience and we will look for ways to improve our process in the future.We now consider this matter resolved. Please let us know if we can be of further assistance.
Dear Revdex.com Representative,The person who submitted this complaint, [redacted]s not a customer of Domains By Proxy. Further, Domains By Proxy does not offer the service he purchased and did not charge Mr. Rush's credit card for any services. Please cancel this complaint against Domains By...
Proxy.Kindly let us know when the complaint has removed from our record.Thank you,Office of the General ManagerDomains By Proxy, LLC
INDEED, your email did NOT come through, regardless of lack of bounce, as you have so graciously indicated. I think you would agree that it is important for BOTH of us to understand why an e mail from such a reputable company did go through as intended. My spam is cleanly out daily, so it was not there. But then, when filing a complaint through your website, you do NOT give any info as to what should be added to Contacts to avoid rejection, which is why I check spam daily. Also, you did not give any suggestions on follow up if a response was not received in the time frame indicated by your website....which is something the vast majority of businesses, who take complaints seriously, do.Please rest assured, that your cavalier attitude does not relieve you, FanFiction or host of said mentioned website of any responsibility.I need to know exactly who is the host of this website, if I have or have not contacted the right people, you should state such. Copyright and Trademark violations should not be taken so lightly, as you response indicates you have.