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Lewellyn's Blacktop Sealing, LLC

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Reviews Lewellyn's Blacktop Sealing, LLC

Lewellyn's Blacktop Sealing, LLC Reviews (2)

I am forwarding the email I sent to Mr. [redacted] regarding the complaint he filed.  Complaint ID [redacted].  I had spoken to Mr. [redacted] twice prior to this complaint being filed and Mr. Lewellyn had personally went to his home to inspect the driveway.  Mr. Lewellyn went to Mr....

[redacted]'s home again today, 6/12/15, to look at the driveway again.  Mrs. [redacted] was home and spoke with Mr. Lewellyn.  Mr. Lewellyn explained the small pin hole look is due to the age of the driveway and not alot that can be done to remedy that.  He offered to send a crew out to put another coat of sealer on by hand.  He called and left Mr. [redacted] a message on his voice mail as well.  I spoke with Mr. [redacted] this afternoon about 3 pm and explained again about the age of the driveway causing it to look that way.  I again offered to send our crew back out free of charge to hand brush the driveway with sealer again.  I did explain again this would not totally take away the pin hole look and as it would be brushed on there would be brush marks in the driveway.  Mr. [redacted] agreed to have our crew come back out to hand brush the driveway with sealer again on Thursday June 18, 2015.  The original work was performed well and the crew even did extra crackfilling work that Mr. [redacted] was not charged for in order to try to make the aged driveway look the best they possibly could.  Mr. [redacted] agreed that sending the crew back out to hand brush another coat of sealer would satisfy his complaint.  
Thank you,
[redacted]
Lewellyn's Sealcoating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
I really didn't want to file a complaint against Lewellyn's Sealcoat.  I wasn't questioning the service they provided.  I just wanted them to get back to me to answer some short questions.  I called 4 different companies for a quote on my driveway.  Lewellyn's Sealcoat was the only one to get back to me in a timely manor.  1 company called me back a few weeks later and the other 2 never called.  When I called and agreed to their service, they came out in less than 2 weeks. 
Response to Lewellyn's Sealcoating: 
1.   I did not see any email from them.  I check my account numerous times a day and even review my spam before deleting it.
2.   The only time I spoke to someone prior to the complaint was the two times I called to ask questions and request a callback, which I never did receive. 
3.   If Mr. Lewellyn did come out to my house prior to the complaint, I didn't hear anything back.
4.   I do apprectiate the fact they came back out and did another coat.  I was not expecting it nor demanding it.  All I wanted was a call back to answer questions.
In other words, I appreciate the quick response on resealing my driveway and the quality of work.  My only complaint was not hearing back from them after multiple attempts for a quick and simple question.

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