Lewis and Ark Builders LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below we do not accept the statements made by the contractor Lewis and Arthur buildersWe reject their proposalWe will escalate this matter and are seeking legal counsel Regards, *** [redacted]

We have done everything necessary for this projectInspectors were at the projectThe faucet was leaking from a valve- we ordered a new faucet and installed it under warranty The leak in the shower inset was repaired under warrantyShower faucet never needed repaired- we caulked around it as an added insurance against future leaksWe inspected everything and repaired everything that needed repairedI will not get into anymore attacks toward me or my companyIf we were so terrible they would not have contacted us to go and do more work at their home last week We have completed hundreds of jobs without incident and customers are completely happyUnfortunately there was a leak in the shower tile inset that needed repairs and we repaired itNo company is 100% all the time, but we try to be and we honor our warranties given to customer for one year- we always have and always willThis is retaliation for us not making more repairs beyond the warranty on the projectRegrettably that is all there is here

Good Morning,I wanted to inform you that I received the refund yesterday. Thank you very much for assisting me in this matter. Keep doing the great work that you all do.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are not at all satisfied with your proposed resolution and expect to be fully reimbursed for our loss After spending more than $24,to remodel our master bathroom, and waiting months for multiple repairs to be completed, we are still experiencing water leaks that are causing damage to our kitchen ceiling which is located directly below the newly remodeled master bathroomIn fact, only a couple of weeks had passed since the remodel was supposedly complete before the leaks began to appear, staining the closet wall adjacent to the shower and staining the kitchen ceiling below At that time, we began to further investigate the credibility and expertise of our contractors and discovered Ray K [redacted] and April L***, owners of Lewis and Ark Builders (formerly Lewis Interiors) never obtained a permit from [redacted] Code Enforcement to do the work for which they had contracted This fact has been verified by [redacted] from [redacted] Code Enforcement Additionally, we found Lewis and Ark Builders was not licensed to do residential plumbing or electrical work and their employees doing the actual job were not licensed plumbers or electricians either During this time of multiple repair attempts, weeks would pass before April or Ray would respond to phone or text messagesWe have identified three separate water leaks that are fully attributed to improper construction, installation and craftsmanship by Lewis and Ark Builders The first leak came from a custom shower shelf that was inadequately built and improperly installed, which subsequently leaked behind the shower wall and adjacent closet wall, then down to the rooms belowThe second water leak came from a shower head system that was improperly installed, leaving gaping holes where the inlet pipes are located Water from the shower easily found its way down through those holes and travelled to the rooms below The third leak was found from an improperly installed bathtub faucet where water found its way through the floor mounted base to the kitchen below Again, we continue to have leaks due to the "slap together" nature of their multiple attempts to repair the inadequate original work This is destroying the kitchen ceiling below In response to April's claim of verbal attack, we have learned that she has pulled this trick before with other clients I have never been contacted or questioned by authorities regarding her supposed claim of verbal attack I believe this is April's way trying to gain control in a situation where she clearly has no other recourse Regards, *** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The contractors Lewis and Ark Builders, formerly Lewis Interiors did not have any of their work inspected, nor did they use a licensed plumber or electrician like they claim They never obtained a permit from Code Enforcement until after I complained about the leaks to *** *** at Code Enforcement Additionally, we complained to the Contractors Board in *** ***, a Contractors Board Compliance Officer in ***, WV reviewed our complaint and filed a Cease and Desist order for all work and bids that Lewis and Ark Builders is currently engaged in The Contractors Board also cited Lewis and Ark Builders for not have a Plumbing License We continue to have leaks from improper installation and repairsWe have contacted Lewis and Ark to let them know we have leaks that are ruining our ceiling but they claim their repair work is out of warranty
Regards,
*** ***

Good Morning,I wanted to inform you that I received the refund yesterday. Thank you very much for assisting me in this matter. Keep doing the great work that you all do.Sincerely,[redacted]

As we explained to Mr. [redacted]... His project is not under warranty at this time. We spent several months repairing a water leak in the bathroom from spaces in the tile that were manufactured that way. We satisfied the customer in doing everything that was asked of us without complaint. Repairing...

the issue as needed and required of us. Customer also verbally attached me at our place of business and law enforcement has to be called to keep customer from causing more public displays. That aside.. We have spent a great deal of money and time to make this customer happy. Including purchasing and installing additional products that were not part of the original contract. Again, in an effort to make them happy. I feel we have completed our obligations to this customer. We also have statements from them stating how happy they were with the install.

We have done everything necessary for this project. Inspectors were at the project. The faucet was leaking from a valve- we ordered a new faucet and installed it under warranty.  The leak in the shower inset was repaired under warranty. Shower faucet never needed repaired- we caulked around it as an added insurance against future leaks. We inspected everything and repaired everything that needed repaired. I will not get into anymore false attacks toward me or my company. If we were so terrible they would not have contacted us to go and do more work at their home last week.  We have completed hundreds of jobs without incident and customers are completely happy. Unfortunately there was a leak in the shower tile inset that needed repairs and we repaired it. No company is 100% all the time, but we try to be and we honor our warranties given to customer for one year- we always have and always will. This is retaliation for us not making more repairs beyond the warranty on the project. Regrettably that is all there is here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
we do not accept the statements made by the contractor Lewis and Arthur builders.. We reject their proposal. We will escalate this matter and are seeking legal counsel. 
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are not at all satisfied with your proposed resolution and expect to be fully reimbursed for our loss.  After spending more than $24,000 to remodel our master bathroom, and waiting months for multiple repairs to be completed, we are still experiencing water leaks that are causing damage to our kitchen ceiling which is located directly below the newly remodeled master bathroom. In fact, only a couple of weeks had passed since the remodel was supposedly complete before the leaks began to appear, staining the closet wall adjacent to the shower and staining the kitchen ceiling below.  At that time, we began to further investigate the credibility and expertise of our contractors and discovered Ray K[redacted] and April L[redacted], owners of Lewis and Ark Builders (formerly Lewis Interiors) never obtained a permit from [redacted] Code Enforcement to do the work for which they had contracted.  This fact has been verified by [redacted] from [redacted] Code Enforcement.  Additionally, we found Lewis and Ark Builders was not licensed to do residential plumbing or electrical work and their employees doing the actual job were not licensed plumbers or electricians either.  During this time of multiple repair attempts, weeks would pass before April or Ray would respond to phone or text messages. We have identified three separate water leaks that are fully attributed to improper construction, installation and craftsmanship by Lewis and Ark Builders.  The first leak came from a custom shower shelf that was inadequately built and improperly installed, which subsequently leaked behind the shower wall and adjacent closet wall, then down to the rooms below. The second water leak came from a shower head system that was improperly installed, leaving gaping holes where the inlet pipes are located.  Water from the shower easily found its way down through those holes and travelled to the rooms below.  The third leak was found from an improperly installed bathtub faucet where water found its way through the floor mounted base to the kitchen below.  Again, we continue to have leaks due to the "slap together" nature of their multiple attempts to repair the inadequate original work.  This is destroying the kitchen ceiling below.  In response to April's claim of verbal attack, we have learned that she has pulled this trick before with other clients.  I have never been contacted or questioned by authorities regarding her supposed claim of verbal attack.  I believe this is April's way trying to gain control in a situation where she clearly has no other recourse. 
Regards,
[redacted]  [redacted]

We were told to cease and decist all work on [redacted] job. We will not go back as instructed by the state. We have not been to customer's home in months anyway. Customer is making up things again. We have a full schedule. We are working four projects at a time. Lots of happy customers. Spreading false statements is slander.