Lewis Apartments

Initial Business Response / [redacted] (1000, 5, 2016/07/21) */ Resident resided in the apartment just over monthsResident terminated the lease early and gave proper notice; however, resident only had a $deposit with our companyAt the time Resident moved in to the apartment, the carpeting was brand new--installed approximately days prior to Resident moving in (invoice sent to Revdex.com)Upon move-out, there was extensive damage to the flooring in the unit (pictures have been sent to the Revdex.com)There were a lot of stains and based on the pH testing of the stains on the carpeting, the pH was consistent with that of urineThe stains had penetrated the concrete subfloor which required a sealingIn addition, the apartment was not cleaned upon move-out (photos submitted to Revdex.com)Resident also incurred charges for a remote control that was not returned and resident's final utility billUnfortunately, the deposit was not sufficient to cover the damage to the unit in excess of ordinary wear and tear The only service call with respect to the washer was the replacement of a lid switchThere was no indication on the Moinspection sheet that there was a mildew smell (inspection sheet forwarded to Revdex.com)Resident did have two service calls for issues regarding her water heaterThe pilot light was out on the first call and a check valve was replaced on the secondEach service call was completed the same day it was called in to maintenanceWe are unaware of any issues with Resident's neighbors smoking marijuana and presently have not received any complaints from the current residents residing in the apartmentThe reason Resident gave the leasing office for terminating her lease was to purchase a new home not for the reasons stated in this Revdex.com Complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company did not address the fact that they lost my documents for the day notice which I find very suspiciousCompany did not address the fact that my car and several residents in the building car was broken in toI could understand keeping the security deposit for stained carpet, but there were other unfair charges for things such as $for concretete treatmentI have tried to address the issues directly through emails and phone calls and still have not received a call backIt is very unprofessional and I am unsatisfied Final Business Response / [redacted] (4000, 11, 2016/08/02) */ The 30-day notice was not at issue so it was not addressedWe honored the original notice date, but requested another notice be filled out so that it could be documented in the fileThere is nothing suspicious about that Unfortunately, cars can get broken into at any communityOur Community Director reached out and left a message for you regarding the incident and a report was preparedIn addition, Crime Free Housing was also notified of the vehicle break-ins The charge for the concrete treatment was needed as a result of the urine stains on the carpet that had permeated the concrete subfloorIf the subfloor is not sealed the effects of the urine could affect new residents in the unit Our Community Director spoke directly with you to address these concerns; however, you were unsatisfied with her responses and wanted to speak with our Corporate OfficeOur Community Director provided you with the number to Corporate Documentation substantiating the charges were sent to the Revdex.com previously

Our General Manager had reached out a few times to the prospect and was finally able to discuss this matter on the evening of September 14thThe result of their discussion is that a refund will be issued

Initial Business Response /* (1000, 5, 2016/07/21) */
Resident resided in the apartment just over 11 months. Resident terminated the lease early and gave proper notice; however, resident only had a $600 deposit with our company. At the time Resident moved in to the apartment, the carpeting was...

brand new--installed approximately 4 days prior to Resident moving in (invoice sent to Revdex.com). Upon move-out, there was extensive damage to the flooring in the unit (pictures have been sent to the Revdex.com). There were a lot of stains and based on the pH testing of the stains on the carpeting, the pH was consistent with that of urine. The stains had penetrated the concrete subfloor which required a sealing. In addition, the apartment was not cleaned upon move-out (photos submitted to Revdex.com). Resident also incurred charges for a remote control that was not returned and resident's final utility bill. Unfortunately, the deposit was not sufficient to cover the damage to the unit in excess of ordinary wear and tear.
The only service call with respect to the washer was the replacement of a lid switch. There was no indication on the Move-in inspection sheet that there was a mildew smell (inspection sheet forwarded to Revdex.com). Resident did have two service calls for issues regarding her water heater. The pilot light was out on the first call and a check valve was replaced on the second. Each service call was completed the same day it was called in to maintenance. We are unaware of any issues with Resident's neighbors smoking marijuana and presently have not received any complaints from the current residents residing in the apartment. The reason Resident gave the leasing office for terminating her lease was to purchase a new home not for the reasons stated in this Revdex.com Complaint.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company did not address the fact that they lost my documents for the 30 day notice which I find very suspicious. Company did not address the fact that my car and several residents in the building car was broken in to. I could understand keeping the security deposit for stained carpet, but there were other unfair charges for things such as $300 for concretete treatment. I have tried to address the issues directly through emails and phone calls and still have not received a call back. It is very unprofessional and I am unsatisfied.
Final Business Response /* (4000, 11, 2016/08/02) */
The 30-day notice was not at issue so it was not addressed. We honored the original notice date, but requested another notice be filled out so that it could be documented in the file. There is nothing suspicious about that.
Unfortunately, cars can get broken into at any community. Our Community Director reached out and left a message for you regarding the incident and a report was prepared. In addition, Crime Free Housing was also notified of the vehicle break-ins.
The charge for the concrete treatment was needed as a result of the urine stains on the carpet that had permeated the concrete subfloor. If the subfloor is not sealed the effects of the urine could affect new residents in the unit.
Our Community Director spoke directly with you to address these concerns; however, you were unsatisfied with her responses and wanted to speak with our Corporate Office. Our Community Director provided you with the number to Corporate.
Documentation substantiating the charges were sent to the Revdex.com previously.

Our General Manager had reached out a few times to the prospect and was finally able to discuss this matter on the evening of September 14th. The result of their discussion is that a refund will be issued.