Lewis Contracting, Inc.

I am sorry to hear that you have had problems with your vehicleI know you have been in touch with my corporate office, they did call me to get the history on your vehicleMy understanding is that you had felt a vibration in the steering wheel and pulled in to the nearest repair shop and they
found that the brake caliper had seized up and caused damage to the brake padsWhen one part on a vehicle fails and causes damage to another part of the vehicle, the failed component is at fault not the part that was consequently damagedSo, I looked into the records to see if we had replaced the brake caliper and what I found was that we replaced the front brake pads and machined the rotors over a year ago, we did not replace a brake caliper so the warranty you have on the brake service was only on brake pads which did expire prior to you having an issue with the brake caliperThe warranty you have was the AAMCO Advantage Warranty, months, 12,miles nationwide parts and labor at every AAMCO in the US and CanadaIf you happen to be in a remote area where there is no AAMCO you can call and see if you can get approval to get warranty work done at an independent shop but this must be approved prior to having any work doneI did provide you with all this information right on the receipt and verbally explain the warranty was good at every AAMCO, you just need to get to the nearest AAMCO and they will take care of you at no chargeI do want to apologize if the corporate office gave you incorrect informationWe are all individually owned AAMCO's and we are all apart of a franchise and we work very hard to keep up our nationwide warranties and treat each other like family and take care of our customersBut each customers information is in the data base at the originating store and I do apologize again for any misinformation you may have receivedI hope this clears up any misunderstanding and you are more than welcome to call me with any further questions

I am very sorry to hear that Mr M[redacted] has submitted a complaint. I was under the understanding that we had addressed all his concerns. Initially, we performed a reseal service for Mr M[redacted] on his transmission. He provided the bearing, front seal, right axle seal and fluids. We provided the left axle...

seal and rear seal for the customer. We also spoke with the parts company that he purchased his clutch set from and was able to get approval to replace his clutch at no cost to him even though the clutch set was out of warranty. We installed all parts and re-installed transmission, we expedited the service for him because he needed the vehicle to return to work. When he picked up the vehicle I explained to him the technician that was working on his vehicle did not use the fluid that he brought but we would not charge him we will just keep his fluid as a trade it was the same fluid that he brought as what we put into his vehicle. The next day he came in upset saying that there was things that he was not happy about on his vehicle. He said we didn't do the job right, lug nuts were tightened too much and we used the wrong size ratchet extension that is why it was too tight. He said he was taking things apart trying to see if there was anything else he found wrong. We asked him to show us what his concerns were and we asked him to allow us to put the vehicle in on the lift and have our lead technician do a complete inspection on everything so nothing is missed and everything is addressed right away. Mr M[redacted] refused. We apologized for any inconvenience we caused and he said that he was okay he just wanted to have the fluid he brought returned to him and he was satisfied. The following day he came back and he said he was unhappy again and said we damaged his air filter and wanted to be paid for the damage. We paid him $110 that he asked for. We asked him again to let us check the vehicle. It would be done by our lead technician. It is a different tech than who did the original work, it would be done by our best tech, but he refused again. He came back again a few days later and said he found a broken bolt in the transmission and he checked with the dealer to see how much to fix it and wanted us to pay for it. I told him that I would reimbursed him for the repair and he can take it to anyone he wanted just bring me the receipt and I will pay him. He wasn't satisfied with that he wanted the money. I told him to be fair we asked him several times to allow us to check the vehicle for any errors we may have done but he had refused and has since then been taking things apart and doing his own work on the vehicle. I told him since you haven't allowed us to check the vehicle how can I allow you to keep coming back every few days stating we have done something that you want to be paid for. I will take your word that the broken bolt was our fault and I will reimburse you for the repair on the broken bolt please just bring me the receipt. A week later he came back saying he was hearing noises when he drove but he didn't have time to show us. I was able to persuade him to go for a road test and have him drive so that he can show me. Mr M[redacted] and I went out but we never heard any noise. I said please let us put it on the lift and run it to hear any noises and he finally agreed allow us to inspect the vehicle. With Mr M[redacted] present there,we didn't find any problems with the work we originally did for him and we heard no noises and the inspection showed everything to be okay.  I told him please if you hear the noise again, just come in and we will look at it right away, that way we can identify where the noise is coming from. He agreed there was no noises and he said it was driving good and he would bring it in if he heard it again. I feel we have gone above and beyond to satisfy the customers concerns and have verified that all work was done correctly and feel everything has been resolved. The complaint filed by Mr M[redacted] are all issues that we have already addressed with him and confirmed he was satisfied.