Lewis Contracting

I am very sorry to hear that Mr M [redacted] has submitted a complaintI was under the understanding that we had addressed all his concernsInitially, we performed a reseal service for Mr M [redacted] on his transmissionHe provided the bearing, front seal, right axle seal and fluidsWe provided the left axle seal and rear seal for the customerWe also spoke with the parts company that he purchased his clutch set from and was able to get approval to replace his clutch at no cost to him even though the clutch set was out of warrantyWe installed all parts and re-installed transmission, we expedited the service for him because he needed the vehicle to return to workWhen he picked up the vehicle I explained to him the technician that was working on his vehicle did not use the fluid that he brought but we would not charge him we will just keep his fluid as a trade it was the same fluid that he brought as what we put into his vehicleThe next day he came in upset saying that there was things that he was not happy about on his vehicleHe said we didn't do the job right, lug nuts were tightened too much and we used the wrong size ratchet extension that is why it was too tightHe said he was taking things apart trying to see if there was anything else he found wrongWe asked him to show us what his concerns were and we asked him to allow us to put the vehicle in on the lift and have our lead technician do a complete inspection on everything so nothing is missed and everything is addressed right awayMr M [redacted] refusedWe apologized for any inconvenience we caused and he said that he was okay he just wanted to have the fluid he brought returned to him and he was satisfiedThe following day he came back and he said he was unhappy again and said we damaged his air filter and wanted to be paid for the damageWe paid him $that he asked forWe asked him again to let us check the vehicleIt would be done by our lead technicianIt is a different tech than who did the original work, it would be done by our best tech, but he refused againHe came back again a few days later and said he found a broken bolt in the transmission and he checked with the dealer to see how much to fix it and wanted us to pay for itI told him that I would reimbursed him for the repair and he can take it to anyone he wanted just bring me the receipt and I will pay himHe wasn't satisfied with that he wanted the moneyI told him to be fair we asked him several times to allow us to check the vehicle for any errors we may have done but he had refused and has since then been taking things apart and doing his own work on the vehicleI told him since you haven't allowed us to check the vehicle how can I allow you to keep coming back every few days stating we have done something that you want to be paid forI will take your word that the broken bolt was our fault and I will reimburse you for the repair on the broken bolt please just bring me the receiptA week later he came back saying he was hearing noises when he drove but he didn't have time to show usI was able to persuade him to go for a road test and have him drive so that he can show meMr M [redacted] and I went out but we never heard any noiseI said please let us put it on the lift and run it to hear any noises and he finally agreed allow us to inspect the vehicleWith Mr M [redacted] present there,we didn't find any problems with the work we originally did for him and we heard no noises and the inspection showed everything to be okay I told him please if you hear the noise again, just come in and we will look at it right away, that way we can identify where the noise is coming fromHe agreed there was no noises and he said it was driving good and he would bring it in if he heard it againI feel we have gone above and beyond to satisfy the customers concerns and have verified that all work was done correctly and feel everything has been resolvedThe complaint filed by Mr M [redacted] are all issues that we have already addressed with him and confirmed he was satisfied