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Lewis Electronic Service, Inc.

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Lewis Electronic Service, Inc. Reviews (6)

Revdex.com: Business finally got in touch with me and returned part that was taken a year agoThere was a timing difference of when part was returned and Revdex.com letter
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I apologize for not responding instantly, the second letter is dated just two days after I received the first We are in the process of negotiating with the customer.As for our side of the story, we failed the customer period We will resolve this problem.I will give you some history
This piano was manufactured in Italy for a U.Sfirm, this firm has been sold (approxyrs ago) and no longer provides support We must shop around for third party support, this also changes often The party we usually use cannot support this model We have located an organization in North Carolina that can provide support however their estimate is significantly higher than previously quoted.When we have satisfied the customer we will inform you

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. The Amp was returned on April 13th with the explanation that it couldn't be repaired. I am fine with that, I just hope that the business understood my point of view as far as the weeks of not receiving any return phone calls. I will say that I have never had issues with the service from this company and hopefully we can still use their service in the future
Regards,
*** ***

This has been resolved several weeks ago Please get your facts in order

As to the complaint, it was determined that the customers 60 year old amplifier was beyond economical repair and was returned to the church weeks ago at NO CHARGE. I am no longer the principle person in this business, therefor my response to your letters will probably be slower than you desire....

 I cannot control what score you give our business, so I can't be concerned with it either.  Fortunately 99% of our customers contact us directly to resolve issues.Melvin E L[redacted] ###-###-####

Hello,I have had previously filed a complaint against Lewis Electronics Service, LLC for not completing work for me and avoiding my phone calls.  They had responded after the initial complaint but they have again stopped communications.  I hadn't replied/accepted their reply initially because it was still in progress and had not been resolved.  The last I've heard from them is 3/13/17 where they apparently ordered a part for the piece they are trying to repair.  Normally I would've just given up but they have the part that they took from me still.  They seem to only respond if they get a letter from you as I have tried calling and texting them since 3/13/17. Please let me know if you need anything from me.

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Address: Current Address Unknown, Hilliard, Ohio, United States, 43026

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