Lewis Ford

We are paying good money for conference rooms over the course of a weekWhen I first called to confirm them I was told the rooms did not existI called hours later and was transferred times and put on hold before being spoken to rudely, yelled at, and hung up on by the front desk clerkWhen I called back to ask for his name he hung up on me againI called a third time and was instantly put on holdWe used different phone lines and were never spoken to againIf you are going to spend money somewhere, spend it where you will be respected and treated appropriately! Since this review was written our experience has only declinedWe have a conference room reserved, yet the employees are continually using it as a hallway between the service elevator and kitchenThe door between our room and the kitchen has a peep hole with nothing in it(That's right, there is a hole from the room we are paying for straight through to the kitchen.) The employees in the kitchen have been arguing and shouting profanities throughout the weekI have asked to speak with a manager days in a row (this is our 4th day here only because I have no option to switch venues at this point) and have been deniedI've even left a phone number to be reached and have never heard backThis place is appalling!

We are paying good money for 2 conference rooms over the course of a week. When I first called to confirm them I was told the rooms did not exist. I called hours later and was transferred 3 times and put on hold before being spoken to rudely, yelled at, and hung up on by the front desk clerk. When I called back to ask for his name he hung up on me again. I called a third time and was instantly put on hold. We used 3 different phone lines and were never spoken to again. If you are going to spend money somewhere, spend it where you will be respected and treated appropriately!

Since this review was written our experience has only declined. We have a conference room reserved, yet the employees are continually using it as a hallway between the service elevator and kitchen. The door between our room and the kitchen has a peep hole with nothing in it. (That's right, there is a hole from the room we are paying for straight through to the kitchen.) The employees in the kitchen have been arguing and shouting profanities throughout the week. I have asked to speak with a manager 3 days in a row (this is our 4th day here only because I have no option to switch venues at this point) and have been denied. I've even left a phone number to be reached and have never heard back. This place is appalling!